Effendi Ali

With over 30 years of experience in the IT industry, I am a seasoned IT leader who has successfully managed and delivered complex projects and services for various clients and sectors. As the Assistant Vice President at CGS CIMB Securities, I oversee the IT service support functions, monitor and control the service delivery performance, and provide regular and accurate management reporting on IT service metrics and SLA achievement. My core competencies include disaster recovery and business continuity planning, IT portfolio and supplier management, PC life cycle management, and quality and efficiency improvement. I have a strong background in ITIL Foundation V3, cloud technology, and CRM systems, and I have earned multiple certifications and awards for my excellence and innovation. I am passionate about developing and implementing high-level IT strategies, making major decisions, and managing the overall IT operations and resources. My goal is to leverage my skills and expertise to enhance the IT capabilities and value proposition of CGS-CIMB Securities and its clients.

1)Managed to implement all BCP activities for two different departments, Service Desk & Level 2 within the CSLs, and keep it evergreen.
2) Resolved incidents that out of scope like an incident with the VIP status in the DWNG Service Ticket Database application and provided a new process to a various team for any alteration of user’s data.
3) Business Continuity Planning dashboards for all Service Desk sites and Level 2 sites are green.
4) Able to push the AIC 7.2 email software application migration on track after a long delay due to product and service desk operations issues.
5) Exercises good judgment by making sound and well-informed decisions; makes effective and timely decisions, even when data is limited, or solutions produce unpleasant consequences. An example of the issue is with short dial numbers not working when the issue was due to local PABX equipment not Apropos telephony integrated systems.
6)In-depth knowledge of Resource & Risk Management, IT Inventory, Costing & Process Improvement.
7)Superior understanding of the goal and objective for IT business organization/division.