Effa Mohd Zahara @ Mohd Zahari

• Main responsibilities and duties involved in the processing of orders, from receiving and validating orders to fulfillment and invoicing.
• Responsible countries: Malaysia, Singapore and Philippines.
• Handle incoming orders, day to day Purchase Order (PO) from salespersons by ensuring all orders are captured in the system (Oracle OIB)
• Initial Order Verification: Review/verify that all necessary order data is accuracy and completed (customer info, product codes, quantities, pricing, shipping information and etc).
• Perform initial checks on customer account status (e.g., credit limits, payment terms).
• Ensure that all compliance and regulatory checks are met (if applicable).
• Coordinate with internal department (Purchasing, Warehouse, Logistics teams) to ensure sufficient stock for order fulfillment and to proceed with the shipping.
• Monitor the status of order fulfillment and ensure timely dispatch.
• Generate and issue invoices based on the order details (correct pricing, taxes, and discounts applied).
• Follow up on outstanding payments or discrepancies in payment.
• To perform/process proforma invoice, invoice, return order, credit note (if any).
• Customer Notifications: Notify customers of order confirmation (received PO), delivery/shipping status, and tracking information and provide clear communication regarding backorders, delays, or any issues affecting the order.
• Problem Resolution: Address customer inquiries and complaints related to order issues, delivery problems, or payment discrepancies.
• Work with the sales team or customer service to resolve complex customer issues.

• Handling administrative tasks, managing sales data (inventory), processing orders, and supporting the sales team to ensure they meet their targets.
• Sales admin for IT Asset Disposal (ITAD) department by processing incoming orders from salespeople.
• Ensure accurate order entry into the system (FOCUS system) by validating product availability, product information, delivery dates, and customer details.
• Track and manage order status, ensuring timely and accurate processing.
• Assist Manager by preparing sales quotations for customers based on pricing guidelines and product availability.
• Monitor/Manage on inventory record for stock availabilty (refurbished goods) for salesperson to proceed for sales.
• Work with logistics and warehouse teams to ensure production of goods completed and timely delivery of products to customers.

• Tender Community - monitor tender advertisement/activities from government and private agencies and seek approval on tender participation from management.
• Lead and coordinate internal/external tender briefing/meeting and also organize the submission of the tender including commercial and technical submission.
• Involve in proposal preparation in terms of lead, manage and working with the team to discover and explore new business opportunities by conducting extensive research to related industries in the public and private sectors.
• Lead and assist in presentation slides and proposal preparation to existing customers and new prospects on new business opportunities.
• Work with the team on the development and execution of new business development activities and provide a supportive role to the head of the department in the project coordination and analysis.
• Assisting in do company website revamp by engage with the vendor involve, coordinate meeting, checking with the design until the implementation of the new website design.

• In-charge and administer monthly reports on the implementation of initiatives under Management Foreigners Lab.
• Work with team members to prepare and coordinate projects directed by the Management.
• Monitor and report on issues related to foreigners in Malaysia and handle all the ad-hoc assignments from the immediate superior
• Projects achievement:-

- National Projects (6P Program)

- Makmal Pengurusan Warga Asing (MPWA)