Summary
Overview
Work History
Skills
cooking
Timeline
Generic
EFAN IZWAN BIN IRWAN

EFAN IZWAN BIN IRWAN

Retail Sales Assistant
Klang, Selangor

Summary

Dynamic retail professional with experience at AMG WORLD SND BHD, excelling in customer relationship building and cross-selling. Proven track record of enhancing customer satisfaction and driving sales through effective merchandise presentation and product knowledge. Adept at managing point-of-sale operations and resolving complaints to foster repeat business.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Retail Seller

AMG WORLD SND BHD
08.2023 - 01.2024
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Resolved customer complaints professionally, ensuring satisfaction and repeat business.
  • Handled cash transactions accurately while adhering to security protocols to minimize theft risks.
  • Managed point-of-sale operations efficiently, processing transactions swiftly to reduce wait times for customers.

Junior Barista

TSA SUCCESS SDN. BHD.
05.2023 - 07.2023
  • Expedited drink production by mastering efficient brewing techniques and equipment usage.
  • Supported store promotions and limited-time offers through suggestive selling techniques that resulted in increased sales revenue.
  • Streamlined order processing by accurately entering orders into the point-of-sale system while simultaneously engaging customers in conversation.

Skills

Cross-selling proficiency

Customer relationship building

Merchandise presentation

Sales techniques

cooking

involves preparing food for enjoyment and personal satisfaction, allowing for creativity and experimentation with flavors and techniques

Timeline

Retail Seller

AMG WORLD SND BHD
08.2023 - 01.2024

Junior Barista

TSA SUCCESS SDN. BHD.
05.2023 - 07.2023

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EFAN IZWAN BIN IRWANRetail Sales Assistant