Foo Kokosam
Customer Service
Johor Bahru, Johor,01
Summary
Dynamic Customer Service Manager with a proven track record at Gotaxi, adept at resolving complex issues and enhancing client satisfaction. Skilled in complaint resolution and customer relationship management, I foster strong client connections while implementing effective solutions. Committed to promoting workplace safety and efficiency, leveraging problem-solving abilities to drive success.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Gotaxi
12.2022 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Warehouse Assistant
Sivantos
08.2019 - 05.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
Education
No Degree -
Smk Taman Desa Jaya
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Customer service
Timeline
Customer Service Manager
Gotaxi
12.2022 - Current
Warehouse Assistant
Sivantos
08.2019 - 05.2020
No Degree -
Smk Taman Desa Jaya
04.2001 -
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