Edwin Lai Jiunn Qi
Manager, Sales & Program
Kepala Batas
Summary
Experienced collaborative leader with a proven track record of promoting an engaged and empowering work culture. Skilled in building and maintaining relationships with diverse stakeholders in fast-paced settings. Over 10 years of hands-on engineering experience, specializing in automation, automotive systems, and troubleshooting in both electronics and mechanical domains. Proficient in multitasking and collaborating across departments to deliver high-quality results that meet company and customer expectations. Enjoys sharing knowledge in technical and management areas, always seeking new challenges to drive innovation and improvement at work.
Overview
9
9
years of professional experience
Work History
Manager, Sales and Program
Armstrong Technology Sdn Bhd
07.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Engineer, Snr BD Engineer, Asst. BD Manager
Armstrong Technology Sdn Bhd
01.2019 - 06.2023
- Create testers for production use, which to test the functionality of keypad
- Coordinate vendor on setup automation tester
- To setup and design lean line production, included industrial 4.0 concept
- Involved in NPI, which prepare the sample and idea on design
- Assist maintenance to troubleshooting and improve the machine efficiency
- Analys defect part and provide solution to related parties
- Troubleshooting machine.
- Provide one stop solution to customer
- Explore more to market and develop potential customer
- In charge of Sales Admin Department, which related with delivery, payment, customer service
- Manage on monthly sales hit & corporate with related department for better PAT
Senior Casino Technician
Genting Malaysia
12.2016 - 01.2019
- Provide service and repair to casino machine
- Setup Sky Casino machine, which involved mechanical and electrical
- Provide training to junior technician on troubleshooting.
Education
Bachelor of Business (Hons) in Management
Wawasan Open University
Penang11-2024
Diploma in Mechatronics Engineering Technology
JMTi
Penang07-2018
Skills
Team leadership
Operations management
Decision-making
Project management
Cross-functional teamwork
Technology integration
Coaching and mentoring
Analytical skills
Multitasking
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsReferences
- Chong Zhe Teng, 018-372 6606, zheteng.chong@armstrongasia.com, Armstrong Technology
- Hong Kim Heng, 017-551 1388, kimheng.hong@rwgenting.com, Genting Malaysia
Timeline
Manager, Sales and Program
Armstrong Technology Sdn Bhd
07.2023 - Current
Engineer, Snr BD Engineer, Asst. BD Manager
Armstrong Technology Sdn Bhd
01.2019 - 06.2023
Senior Casino Technician
Genting Malaysia
12.2016 - 01.2019
Bachelor of Business (Hons) in Management
Wawasan Open University
Diploma in Mechatronics Engineering Technology
JMTi