MICROSOFT WORDS
EDWEENA JAMALLUDIN
JUNIOR SECRETARY
MELAKA, MALAYSIA
Summary
Experienced with legal document management, scheduling, and client communications. Utilizes organizational skills and attention to detail to ensure accuracy in legal documentation. Knowledge of legal procedures and protocols, contributing to efficient case management and office operations.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Junior Legal Secretary
MESSRS ABDUL RAMAN SAAD & ASSOCIATES
05.2023 - Current
- Reduced errors in document preparation by proofreading materials for consistency, grammar, punctuation, spelling, and formatting.
- Developed strong relationships with vendor, clients, and government agencies through professional interactions during filings or other necessary visits to facilitate efficient completion of tasks at hand.
- Maintained an organized filing system for efficient retrieval of legal documents and client information.
- Streamlined office operations with the timely drafting of legal correspondence, memos, and court filings.
- Managed and quote billing processes to ensure timely payment from clients and minimize outstanding balances.
- Scheduled all appointments for Director.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Received and placed telephone calls to clients and prospective clients.
- Filed documents with courts on behalf of attorney.
- Screened telephone calls and forwarded to appropriate departments.
- Assisted with preparation of trial materials and documents.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Supported senior staff members with daily tasks, resulting in a more streamlined work environment.
- Enhanced office efficiency by organizing and maintaining filing systems for both physical and digital documents.
Customer Care Officer
Sudong Sdn Bhd
08.2020 - 11.2021
- Handled difficult situations calmly, maintaining professionalism at all times.
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Mastered various software systems for effective tracking of client communications.
- Reduced customer complaints by providing timely solutions to issues.
- Developed strong relationships with customers, leading to increased repeat business.
- Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
- Maximized customer retention by providing assistance and recommendations.
- Streamlined communication between departments for efficient problem resolution.
- Enhanced company reputation through excellent customer service.
- Provided outstanding support during peak periods, ensuring all customers received prompt attention.
- Assisted in implementing new policies and procedures that led to increased efficiency within the department.
- Collaborated with team members to meet departmental goals and improve overall performance.
- Trained new employees in company procedures, ensuring consistent quality of customer care.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service departments.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identify and perform cross selling opportunity and activity by analyzing customer profile, recommending most suitable package, actively promote latest promotions/ services.
Business Officer
Mahkota Medical Centre
11.2016 - 06.2018
- Assisted in patient admission process.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Enhanced office efficiency by implementing new filing systems for quicker access to important documents related to admissions activities.
- Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Bachelor of Science - Hospitality And Tourism Management
UNIVERSITI TEKNOLOGI MARA
Malacca, Malaysia 04.2001 -
Diploma - Hospitality And Tourism Management
UNIVERSITI TEKNOLOGI MARA
Malacca, Malaysia 04.2001 -
High School Diploma -
MALACCA GIRLS HIGH SCHOOL
Malacca, Malaysia 04.2001 -
Skills
Document drafting
File management
Client communication
Document filing
Corporate law
Administrative support
Software
MICROSOFT POWER POINT
MICROSOFT EXCEL
MICROSOFT OUTLOOK
Timeline
Junior Legal Secretary
MESSRS ABDUL RAMAN SAAD & ASSOCIATES
05.2023 - Current
Customer Care Officer
Sudong Sdn Bhd
08.2020 - 11.2021
Business Officer
Mahkota Medical Centre
11.2016 - 06.2018
Bachelor of Science - Hospitality And Tourism Management
UNIVERSITI TEKNOLOGI MARA
04.2001 -
Diploma - Hospitality And Tourism Management
UNIVERSITI TEKNOLOGI MARA
04.2001 -
High School Diploma -
MALACCA GIRLS HIGH SCHOOL
04.2001 -
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