EDMUND A/L SAVAREIAYAR
Customer Service Agent
Pelabuhan Klang
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service Representative role
Overview
7
7
years of professional experience
4
4
Languages
Work History
Customer Service Executive
Daythree Business Services Sdn Bhd
01.2023 - Current
- Handled customer inquiries, complaints, and concerns in a timely and professional manner.
- Provided customer service for over 2 years in a call center environment.
- Utilized problem-solving skills to identify and resolve customer issues.
- Adhered to company procedures and policies to ensure customer satisfaction
Internship Trainee
Sinkung Logistics Sdn Bhd
01.2022 - 04.2022
- Assisted in the receiving operation which involved checking the quantity and quality of the received goods
- Assisted in the put away operation which involved recording the location of the storing goods in the warehouse
- Conducted order picking and packing of the items for shipment
- Assisted in the outbound process which involved checking, palletizing, and wrapping goods that are due for shipment
- Assisted in K8 and K9 documentation
Student Trainee
PKT Logistics Group Sdn Bhd
01.2018 - 12.2019
- Acquired working experience through Jom Bekerja Sambil Belajar (JBSB) program while studying
- Conducted tasks such as stock counts, pick & pack, and other general tasks arranged by the supervisor
- The program has exposed me to the warehouse operation
Education
Bachelor of Arts Logistics Management -
Peninsula College Malaysia, The Lighthouse Campus
Persiaran Sungai Hampar, 40460 Shah Alam, Selang 04.2001 -
Diploma in Logistics Management -
PENINSULA COLLEGE
Persiaran Sungai Hampar, 40460 Shah Alam, Selangor 04.2018 - 04.2020
SIJIL PELAJARAN MALAYSIA (SPM) - undefined
SMK TENGKU AMPUAN JEMAAH
01.2012 - 01.2016
Skills
- Empathy
- Online chat and email
- Call control
- Customer communication
- Adaptability
- Teamwork
- Documentation and notes
- Computer skills (Microsoft Word, Excel, and PowerPoint)
Skills Strength
- Computer skills (Microsoft Word, Excel, and PowerPoint)
- Good communication in English, Malay, Mandarin and Tamil.
- Easy to adapt with the work environment.
- Excellent teamwork skills, yet have the ability to work independently.
Personal Information
- Age: 26
- Ethnicity: Indian
- Date of Birth: 06/05/1999
- Nationality: Malaysian
- Marital Status: Single
- Religion: CHRISTIAN
Timeline
Customer Service Executive
Daythree Business Services Sdn Bhd
01.2023 - Current
Internship Trainee
Sinkung Logistics Sdn Bhd
01.2022 - 04.2022
Diploma in Logistics Management -
PENINSULA COLLEGE
04.2018 - 04.2020
Student Trainee
PKT Logistics Group Sdn Bhd
01.2018 - 12.2019
SIJIL PELAJARAN MALAYSIA (SPM) - undefined
SMK TENGKU AMPUAN JEMAAH
01.2012 - 01.2016
Bachelor of Arts Logistics Management -
Peninsula College Malaysia, The Lighthouse Campus
04.2001 -
Similar Profiles
Komala Valli A/P AnparasanKomala Valli A/P Anparasan
Telemarketing Representative at Daythree Business Services Sdn Bhd (MAXIS)Telemarketing Representative at Daythree Business Services Sdn Bhd (MAXIS)
Sritar Sritar null
Assistant Manager at Daythree Business Services Sdn BhdAssistant Manager at Daythree Business Services Sdn Bhd
NURUL AIN BINTI ZAINALNURUL AIN BINTI ZAINAL
DHL ECOMMERCE CONTACT CENTRE at LifeWork Hr Services Sdn BhdDHL ECOMMERCE CONTACT CENTRE at LifeWork Hr Services Sdn Bhd