Hi, I’m
Edmond Ng
Sales & Operations Manager
Kuala Lumpur
Summary
- Strong leader and problem-solver dedicated to streamlining operations to overachieved QoQ Sales Targets and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact the Sales Achievements.
- Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
- Proficient administrative professional with significant leadership and Sales & Operations management experience. Focused on keeping operations updated, efficient and accurate.
Overview
11
years of professional experience
4
Languages
Work History
Webhelp Malaysia
APAC SMB Sales & Operation Manager
11.2022 - Current
Job overview
- Oversee the Sales Development Funnel & Supporting the sales dev team with measurement, improvement and analytics for the functional areas
- Perform Sales Dev pipeline and opportunities forecasting together with weekly,monthly & quarterly content for business reviews reporting to stakeholders
- Oversee the sales development funnel to ensure opportunities are created moving stages to stages
- Work with the Sales Development Leadership team to develop organizational goals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved problems, improved operations and provided exceptional service.
Webhelp Malaysia
Virtual Sales Team Lead
09.2020 - 10.2022
Job overview
- Achieved or exceeded company-defined sales targets.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
- Met with end-customers(B2B) to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Attended monthly sales meetings and quarterly sales trainings.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal KPIs.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
- Monitored sales team performance and provided constructive feedback.
Webhelp Malaysia
Quality Assurance
05.2019 - 08.2020
Job overview
- Managed Sales Team Call's quality assurance initiatives.
- Developed and implemented quality assurance improvements by 1:1 & Group Coaching.
- Facilitated localization call listening and quality assurance.
- Inspected completed key factors for quality assurance.
- Developed and maintained quality assurance procedure documentation.
- Collaborated with sales team to comply with regulatory call skill's requirements.
- Implemented feedback from quality assurance evaluations, continuously improving performance metrics.
- Completed quality assurance and compliance reviews for Sales Calls.
- Determined quality assurance benchmarks and set standards for improvement then feedback to Sales Team.
Webhelp Malaysia
Virtual Sales Specialist
01.2018 - 04.2019
Job overview
- Used customer insights to develop innovative sales strategies to increase sales opportunities.
- Developed and implemented marketing plans to increase Google brand awareness and drive sales.
- Built diverse and consistent sales portfolio.
- Served customers with knowledgeable, friendly support at every stage of product understanding & solutions proposals.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Set and achieved company defined sales goals.
- Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Exceeded sales targets by consistently meeting and surpassing monthly KPI.
ICONZ-Webvisions SDN BHD
Sales Specialist
08.2016 - 01.2018
Job overview
- Understanding customers needs & wants to propose suitable solutions with “SPANCO-I” sales strategy.
- Used customer insights to develop innovative sales strategies to increase sales.
- Built strong client relationships through consistent communication and effective problemsolving.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
RICOH (M) SDN BHD
Solution Sales Specialist
04.2014 - 08.2016
Job overview
- Understanding customers needs & wants and propose suitable solutions.
- Boosted sales by developing and maintaining strong relationships with clients, understanding their needs, and offering tailored shelving solutions.
- Expedited customer returns process, ensuring timely resolution and minimizing negative impact on sales figures.
- Worked closely with sales managers to develop tailored solutions for clients, resulting in higher close rates.
- Recommended solutions, built custom proposals, prepared supporting information and delivered presentations to boost sales.
- Strengthened cross-functional relationships with key stakeholders like developers, sales representatives, and project managers to deliver streamlined support solutions across departments.
- Designed innovative product solutions based on customer feedback, resulting in higher sales figures and market share expansion.
- Designed customized solutions for clients based on their specific needs, resulting in increased customer satisfaction and sales revenue.
Galaxy Group Of Companies – Century Nation Sdn Bhd
Senior Marketing Executive
12.2012 - 04.2014
Job overview
- Sales & Marketing development.
- Conducted comprehensive market research to identify emerging trends and opportunities for business growth.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Enhanced customer engagement through the implementation of targeted social media campaigns and content strategies.
- Coordinated with design and media teams to develop high-quality creative assets.
- Developed strong communication and organizational skills through working on group projects.
Skills
Professional and Courteous
Work Planning and Prioritization
Decision-Making
Performance Tracking and Evaluation
Hiring and Training
Preventive Maintenance
Team Leadership
Sales management
Business Planning
Employee Development
Lead Generation
Resume Summary
SMB Operation Manager in Webhelp Malaysia, Oversee the Sales Development Funnel & Supporting the sales dev team with measurement, improvement and analytics for the functional areas., Perform Sales Dev pipeline and opportunities forecasting together with weekly,monthly & quarterly content for business reviews reporting to stakeholders, Oversee the sales development funnel to ensure opportunities are created moving stages to stages., Work with the Sales Development Leadership team to develop organizational goals., Bachelor Degree in Marketing (HELP University College), 12 (YR2011 to YR 2023), 2 months advance notice
Educational Background
- 2007-2011, Bachelor Degree in Marketing, Marketing, HELP University College,
- 2001-2006, CHONG HWA Independent High school, UEC certificate & SPM qualification
Possess Own Transport
True
Personal Information
- Available: Immediately after notice period of 2 month(s)
- Gender: Male
- Marital Status: Married with no Kids yet
- Nationality: Malaysia
References
- Allen Kam, Friend/ Previous immediate Superior, Head of Sales Managers, Iron Mountain
Accomplishments
- Supervised team of 70 staff members (SMB-APAC).
- Collaborated with team of 6 in the development of Google DMG.
- Promoted to Regional Sales Manager after 5 successful years in the sales department from SDR-BDR-QA-Team Manager-Operations Manager.
- Earned the “Best Team Leader” Award in 2021.
- Achieved Top Performance through effectively helping with regions- GrCN & SEA market.
- Collaborated with team of 20 in the development of Google DMG.
- Achieved a 180% decrease in project turnaround time by optimizing team workflows with accuracy and efficiency
Timeline
APAC SMB Sales & Operation Manager
Webhelp Malaysia
11.2022 - Current
Virtual Sales Team Lead
Webhelp Malaysia
09.2020 - 10.2022
Quality Assurance
Webhelp Malaysia
05.2019 - 08.2020
Virtual Sales Specialist
Webhelp Malaysia
01.2018 - 04.2019
Sales Specialist
ICONZ-Webvisions SDN BHD
08.2016 - 01.2018
Solution Sales Specialist
RICOH (M) SDN BHD
04.2014 - 08.2016
Senior Marketing Executive
Galaxy Group Of Companies – Century Nation Sdn Bhd
12.2012 - 04.2014