EDIARA RUKMANA BINTI ISMAIL
Pulai Chondong, Kelantan
Summary
Motivated and detail-oriented graduate in Halal Industry Management from Universiti Teknologi MARA (UiTM) Shah Alam, with exceptional academic results. Proficient in utilizing Microsoft Office and Microsoft Excel software to enhance task productivity. Applied theoretical knowledge effectively during a 3-month internship at Majlis Daerah Ketereh, gaining practical work experience. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
1
1
Certification
Work History
Customer Service
BeDaie
- Current
- Compiled all pertinent data into a user-friendly spreadsheet format, streamlining accessibility and facilitating efficient tracking and management processes to promptly identify and rectify any errors or discrepancies
- Cultivated strong rapport with students through proactive follow-up communications, nurturing enduring customer relationships that not only bolstered satisfaction but also fostered loyalty, thereby enriching the company's clientele base
- Proactively identified and addressed customer needs, resulting in heightened retention rates and increased satisfaction levels, as evidenced by glowing reviews and referrals from satisfied clients
- Spearheaded the recruitment of proficient asatizah (teachers) for Al-Quraan classes, ensuring the continued delivery of high-quality education to students
- Meticulously tracked students' Al-Quraan class schedules to mitigate payment delays and uphold operational efficiency
- Implemented a comprehensive spreadsheet system to store and organize the asatizah database, facilitating seamless access and enabling swift identification of potential candidates to meet the company's staffing needs.
Customer Service
United Overseas Bank
- Assisting with credit card issues: When customers approached me with credit card problems, actively listened to their concerns and gathered relevant information to understand the nature of the issue
- Enabling international usage: For customers looking to use their credit cards overseas, guided them through the necessary steps, ensuring they felt confident and informed about the process
- Handling lost or stolen cards: In cases of lost or stolen cards, promptly verified the customer's identity, deactivated the compromised card to prevent unauthorized use, and facilitated the issuance of a replacement card
- Addressing outstanding balances: When customers inquired about their outstanding balances, accessed their account information, provided clear and concise explanations, and addressed any additional questions they had
- Bypassing huge transactions: For customers seeking assistance with large transactions, offered guidance on potential solutions, such as breaking down the transaction into smaller amounts or coordinating with the bank to ensure a smooth process.
Education
Bachelor of Halal Industry Management (Hons) -
University Technology Mara (UiTM)
08.2023
Diploma in Muamalat -
University Technology Mara (UiTM)
06.2021
Skills
- Telesales Techniques
- Process Optimisation
- Customer Needs Analysis
- Logistical Planning
- Order Fulfilment
- Active Listening
- Customer Complaint Management
- Product Knowledge
- Query Resolution
Certification
- Food Handler Training Online 2023
- My E-Halal Training Online 2023
- Coursera- Foundations: Data, Data, Everywhere
- Coursera- Ask Questions to Make Data-Driven Decisions
Accomplishments
- Dean List Award for 6th and last semester of Bachelor in Halal Industry Management
- Dean List Award for last semester of Diploma Muamalat
Languages
Malay
First Language
English
Upper Intermediate (B2)
B2
References
Tey Shel,
Senior Officer
UOB Plaza 1, Ground Floor 7
Jalan Raja Laut
Kuala Lumpur City Centre
50350 Kuala Lumpur
+60163780483
Amar Mirza,
Founder of Bedaie
Lot 2853, Tingkat 2 Kampung Peringat,
Jalan Pasir Puteh,
16090 Kota Bahru,
Kelantan
+601119982987
Timeline
Customer Service
BeDaie
- Current
Customer Service
United Overseas Bank
Bachelor of Halal Industry Management (Hons) -
University Technology Mara (UiTM)
Diploma in Muamalat -
University Technology Mara (UiTM)
Similar Profiles
SARAH SAZUEN BINTI MOHD NASIRSARAH SAZUEN BINTI MOHD NASIR
Cashier at MM Wholesale MarketplaceCashier at MM Wholesale Marketplace
Kuan Xian WeeKuan Xian Wee
Head of Public Relations at Asian Medical Students' Association (AMSA) USMkkHead of Public Relations at Asian Medical Students' Association (AMSA) USMkk
AL-HAFIZ MUHAMMAD SYAHIR BIN ABDUL RAHIMAL-HAFIZ MUHAMMAD SYAHIR BIN ABDUL RAHIM
Tuition Tutor at Pusat Tuisyen Al AminTuition Tutor at Pusat Tuisyen Al Amin