Edgar Elijah Ronald Dickman

Highly motivated and detail-oriented business finance graduate with a strong foundation in customer service and logistics. Equipped with valuable experience gained from a 16-week internship as a Cross Trade Customer Service Agent at Infreight Logistics Sdn Bhd Johor, where I developed expertise in managing customer inquiries, ensuring smooth cross-border trade operations, and maintaining strong client relationships. Prior to that, I honed my communication and problem-solving skills as a Customer Service Voice Agent at Lazada and as a Customer Experience Representative at Zalora.

Throughout my academic and professional journey, I have consistently demonstrated a proactive approach to understanding customer needs and delivering exceptional service. I possess a solid understanding of financial concepts and business principles, acquired through my comprehensive coursework in business finance. I excel at analyzing financial data, conducting market research, and making informed decisions to optimize business performance.

In addition to my technical knowledge, I possess excellent interpersonal skills that allow me to effectively communicate with diverse stakeholders and work collaboratively in team settings. My ability to adapt quickly to new environments, combined with my strong work ethic, enables me to thrive in fast-paced and dynamic work environments.