Summary
Overview
Work History
Education
Skills
Timeline
Generic

EDDY RIDZUAN ABD RAHMAN

FREELANCE FTTH SURVEYOR
KUALA LUMPUR

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

22
22
years of professional experience

Work History

Technical Support (FTTH and GSM Hardware)

MAXIS COMMUNICATION SDN BHD
06.2018 - 05.2022
  • Inventory process, order replacement parts and return failed parts as required.
  • Taking on-call shifts and ability to respond to critical events as needed.
  • Schedule/perform deliveries to sites on a timely manner.
  • Responsible for overseeing the inbound of all material supply from vendor warehouse into the various Regional warehouses.
  • Enhanced team productivity by collaborating with colleagues on cross-functional projects and initiatives.
  • Streamlined processes for diagnosing hardware failures, reducing downtime for clients.
  • Resolved complex technical problems through thorough troubleshooting and analysis.
  • Participated in industry events and educational opportunities to stay current on emerging trends and technologies in the hardware engineering field.
  • Improved customer satisfaction by providing timely and accurate hardware support for technical issues.
  • Providing full tracking visibility and reports on status of materials and delivery to project / site and supply correct material to the project, from tender support, forecasting, ordering, supply and final verification of proof.
  • Provided remote support for clients experiencing hardware issues, minimizing disruptions to their operations.
  • Negotiated contracts with vendors for cost-effective procurement of essential hardware components and tools.
  • Managed inventory of replacement parts and equipment, ensuring availability for urgent repairs or upgrades.

Technical Support Engineer (GSM Network)

MAXIS COMMMUNICATION SDN BHD
07.2000 - 05.2018
  • Support provisioning related calls and queries from Customer Service/Revenue Assurance/Finance-Forensic/Engineering/ISD and Operations.
  • Ensure smooth running of Mobile Provisioning and projects related.
  • Ensure provisioning request flow through from billing system to NE's and end-to-end completions.
  • To identify and implement improvement projects within the team
  • To maintain and ensure data integrity in all NE's ie, HLR,VAShlr,IN,MNP,Roamware.
  • Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
  • Built long-lasting relationships with key accounts through consistent delivery of outstanding technical support and service.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.

Education

Diploma - Diploma In Information Technology

SAL College
Johor Bahru
04.2001 -

Skills

Hardware troubleshooting

Hardware Repair

Remote Support

Device Testing

Operating System Support

Project Management

Technical Troubleshooting

Problem-Solving

Teamwork and Collaboration

Ticket management

Attention to Detail

Technical Support

Timeline

Technical Support (FTTH and GSM Hardware)

MAXIS COMMUNICATION SDN BHD
06.2018 - 05.2022

Diploma - Diploma In Information Technology

SAL College
04.2001 -

Technical Support Engineer (GSM Network)

MAXIS COMMMUNICATION SDN BHD
07.2000 - 05.2018

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EDDY RIDZUAN ABD RAHMANFREELANCE FTTH SURVEYOR