Overview
Work History
Education
Skills
Timeline
Generic
Eddy Bin Patrick Wong

Eddy Bin Patrick Wong

Sr Business Analyst
Kuala Lumpur

Overview

10
10
years of professional experience

Work History

Senior Business Analyst

RM Application Sdn Bhd
12.2022 - Current
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.

Manager

Kalerz Printing
07.2018 - 12.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

IT Manager

Ezmoney Express Sdn Bhd
02.2015 - 06.2018
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Oversaw IT department operations and training.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Improved network efficiency by implementing new server configurations and optimizing system operations.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Created and terminated user's accounts from start to finish in business applications.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.

MIS Support Engineer

Sutera Harbour Resort
06.2014 - 12.2014
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.

Education

Bachelor of Science - Information Technology

Brigham Young University Hawaii
Laie, Hawaii, USA
04.2001 -

High School Diploma -

SMK La Salle
Kota Kinabalu, Sabah, Malaysia
04.2001 -

Skills

Technical Troubleshooting

Timeline

Senior Business Analyst

RM Application Sdn Bhd
12.2022 - Current

Manager

Kalerz Printing
07.2018 - 12.2022

IT Manager

Ezmoney Express Sdn Bhd
02.2015 - 06.2018

MIS Support Engineer

Sutera Harbour Resort
06.2014 - 12.2014

Bachelor of Science - Information Technology

Brigham Young University Hawaii
04.2001 -

High School Diploma -

SMK La Salle
04.2001 -

Similar Profiles

CREATE PROFILE
Eddy Bin Patrick WongSr Business Analyst