Summary
Overview
Work History
Education
Skills
Certification
Hobby
Timeline
AssistantManager

Eddy Sim Meng Xuan

Student In Computer Science
Balik Pulau, Penang

Summary

Dynamic and results-driven professional with a proven track record in leadership and customer service .Skilled in ethical leadership and strategic planning, I enhanced customer satisfaction and fostered teamwork, achieving significant improvements in service quality and community engagement. Committed to driving positive change and collaboration in diverse environments.

Pragmatic Leadership Student committed to mentoring and helping students to achieve success and good academic results. Friendly and respectful individual with excellent public speaking skills and genuine desire to help peers. Skillful in assisting incoming freshmen with transition and advising students with academic planning, scheduling and registration procedures. Motivated self-starter familiar with university resources and offerings.

Overview

5
5
years of professional experience
1
1
Certification
3
3
Languages

Work History

Leadership Student

Orientation Week , Music Society , Computer Science Society , Drama Society
06.2025 - 06.2025
  • Improved campus community spirit with initiation and management of volunteer clean-up program.
  • Conducted peer-mediations between students to help resolve conflicts and reach agreements.
  • Engaged in beginning of year orientations to assist students with initial adjustment to university academic life.
  • Enhanced leadership skills among peers by organizing and leading study groups for challenging subjects.
  • Enhanced teamwork and collaboration by initiating study groups that focused on mutual academic improvement.


Service Crew Member

1M Specialty Cafe
10.2024 - 01.2025
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Operated cash registers and POS systems, handling over $2000 in cash daily.

Barista Trainee

1M Specialty Coffee
10.2024 - 01.2025
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
  • Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
  • Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.

Retail Sales Executive

IORA , ANTA
05.2023 - 05.2024
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.

Volunteer

Leo Club Of SHHS
06.2020 - 06.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

High School Diploma -

Tunku Abdul Rahman University of Management Technology
Tanjung Bungah, Penang, Malaysia
04.2001 -

Skills

Ethical leadership

Certification

CCNA Introduction to Networks

Hobby

Gym

Dragon Boat

Timeline

Leadership Student

Orientation Week , Music Society , Computer Science Society , Drama Society
06.2025 - 06.2025

CCNA Introduction to Networks

05-2025

Service Crew Member

1M Specialty Cafe
10.2024 - 01.2025

Barista Trainee

1M Specialty Coffee
10.2024 - 01.2025

Retail Sales Executive

IORA , ANTA
05.2023 - 05.2024

Volunteer

Leo Club Of SHHS
06.2020 - 06.2022

High School Diploma -

Tunku Abdul Rahman University of Management Technology
04.2001 -

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Eddy Sim Meng Xuan Student In Computer Science