Eddie Neo

Managing overall shipping dept, RM & PM warehouse operation with total 36 subordinates which includes 3 Supervisors & 1 Asst Manager for F&B Manufacturing warehouse operations:

Import shipping dept: (2 subordinate)

• Monitor and liaise with Forwarding Agent for all incoming import shipment for the company, this included courier services
• Ensure working efficiency of Supervisor
• Liaise with shipper/supplier with related to shipping docs
• Liaise with customs officer for import clearance as and when required
• Application of Import Permit
• Liaise with customs officer for duty exempted material disposal
• Verify & approve invoice from Forwarding Agent

Incoming Receiving Dept: (8 subordinates)

• Monitor the daily operation of incoming material
• Ensure data accuracy for RIFT were updated into inventory system
• Ensure working efficiency of Supervisor and their subordinates
• Monitor daily reporting for internal / external were carried out smoothly
• Monitor planning of incoming container unloading activities
• Monitor daily J.I.T planning

Raw Material & Packaging Warehouse dept: (20 subordinates)

• Manage & monitor on GWP
• Ensure smooth execution of daily operation on material supply to production line
• Ensure working efficiency of Supervisor and their subordinates
• Ensure inventory system are updated timely
• Ensure stock 100% accuracy at all time

Additional scope:

• Organize yearly stock count activities
• Monitor and manage stock aging/stock holding
• Managing 3rd party warehouse on storage and invoicing matter
• Arrange transportation for delivery/collection
• Attend daily operation meeting for troubleshooting and improvement
• Liaise with customers to provide support on their requirement
• Involve in Warehouse Improvement Project
• Develop warehouse operations SOP
• Develop KPI for subordinate from each section/dept which is aligned with company goals
• Generating warehouse yearly revenue approx total of RM1-2mil from storage charges of weekly/monthly and also the value added services such as promo packing activities and labeling of customers product
• Being one of HALAL committee member to ensure product/material and storage compliance

• Managing overall warehouse operations with total 32 subordinates for Cosmetics & Skin Care Manufacturing & Distribution warehouse operations and reporting to Group CFO

Inbound Operations

• Liaise with Procurement & Logistics dept should there be any abnormalities upon receiving the container and unloading
• Organize and prioritize the daily operations of incoming material (container/local/LCL)
• Ensure data accuracy upon receiving and entry into inventory system for each respective business units
• Ensure Inbound manpower daily planning efficiently for timely clearance of all incoming materials

Outbound Operations

• Monitor daily pick and pack orders to ensure all orders is prioritize and deliver out timely
• Plan and organize the urgency of orders from business units
• Ensure Outbound manpower daily planning efficiently for timely clearance of all Ecommerce and Normal orders
• Ensure driver perform local deliveries on time and courier service pick up outstation orders daily

Inventory Operations

• Organize & plan for monthly and yearly stock count activity
• Execute monthly cycle count base on selected item list given by Finance dept
• Responsible to ensure high stock accuracy at all business units
• Perform inventory matching on monthly basis to ensure accuracy of data for both system

Value added Operations

• Plan labelling, conversion packing, inkjet printing & rework activities requested by business units
• Monitor and plan for market return sorting activities to ensure timely GR back into inventory system

Authority

• Approving GR report for Inbound receiving
• Approving OT for daily operations and monthly staff OT claim
• Sourcing/arranging contractor for warehouse PM servicing of MHE and inkjet printer

Complaint management

• Attend to any complaint raise by business unit which due to warehouse operations error..ie product labelling error, document printing error, wrong product pick and pack, damage product receive by end user/dealer
• Finding out the root cause and propose a solution as prevention

Others

• Attend monthly Planning & Logistics meeting to discuss on Export planning
• Plan and propose to management for monthly financial closing for each business unit to ensure smooth orders cut-off in order to give sufficient time for warehouse to complete the pick and pack on time
• Execute any others assignment given by management /Group CFO
• Liaise with MIS and attend to warehouse inventory system issue
• Customize reporting/monitoring tools from system to support on inventory management

Managing overall inbound, outbound warehouse operation with total 34 subordinates which includes 4 Supervisors & 3 Asst Manager for 3PL warehouse & distribution operations:

Inbound Operations

• Liaise with HQ Procurement & Logistics dept should there be any abnormalities upon receiving the container and unloading
• Organize and prioritize the daily operations of incoming material (container/local/LCL)
• Ensure data accuracy upon receiving and entry into inventory system for each respective business units
• Ensure Inbound manpower daily planning efficiently for timely clearance of all incoming materials

Outbound Operations

• Monitor daily pick and pack orders to ensure all orders is prioritize and deliver out timely
• Plan and organize the urgency of orders from business units
• Ensure Outbound manpower daily planning efficiently for timely clearance of all Ecommerce and Normal orders
• Ensure driver perform local deliveries on time and courier service pick up outstation orders daily
• Monthly review on delivery performance

Inventory VAS Operations

• Organize & plan for monthly and yearly stock count activity
• SIRIM labeling for all electrical product
• Responsible to ensure high stock accuracy at all business units
• Perform inventory matching on monthly basis to ensure accuracy of data for both system

• Managing overall shipping dept, RM & PM warehouse operation with total 34 subordinates which includes 4 Supervisors for F&B Manufacturing warehouse operations:

Import shipping dept: (2 subordinate)

• Monitor and liaise with Forwarding Agent for all incoming import shipment for the company, this included courier services
• Ensure working efficiency of Supervisor
• Liaise with shipper/supplier with related to shipping docs
• Liaise with customs officer for import clearance as and when required
• Application of Import Permit
• Liaise with customs officer for duty exempted material disposal
• Verify & approve invoice from Forwarding Agent
• Incoming Receiving Dept: (6 subordinates)
• Monitor the daily operation of incoming material
• Ensure data accuracy for RIFT were updated into inventory system
• Ensure working efficiency of Supervisor and their subordinates
• Monitor daily reporting for internal / external were carried out smoothly
• Monitor planning of incoming container unloading activities
• Monitor daily J.I.T planning

Raw Material & Packaging Warehouse dept: (26 subordinates)

• Manage & monitor on GWP
• Ensure smooth execution of daily operation on material supply to production line
• Ensure working efficiency of Supervisor and their subordinates
• Ensure inventory system are updated timely
• Ensure stock 100% accuracy at all time

Additional scope:

• Managing 3rd party warehouse on storage and invoicing matter
• Arrange transportation for delivery
• Attend daily operation meeting with production line for troubleshooting and improvement
• Liaise with customers to provide support on their requirement
• Involve in Improvement Project

• Prepare quotation for new business
• Communicate with customer on day to day operation
• Managing 3 warehouses on daily operation and plan for delivery scheduling
• Verify daily petty cash report
• Prepare monthly report to customer
• Evaluate staff performance
• Plan and organize project basis cargo with proper communication customer referring to their requirement
• Verify & approve weekly stock report prepared by staff before submission to customer
• Verify & acknowledge all billing invoices before send out to customer
• Setup KPI to measure warehouse and transportation performance
• Approach customer to develop more business

Managing overall inbound, outbound warehouse operation with total 25 subordinates which includes 4 Supervisors for Wholesale chain warehouse & distribution centre operations:

MAIN JOB FUNCTION

• TO SET UP LOGISTIC OPERATING PROCEDURE
• TO EDUCATE AND TRAIN LOGISTIC STAFF ON OPERATING PROCEDURE
• TO SET UP AN IMPROVEMENT PLAN FOR LOGISTIC OPERATION
• TO ENSURE LOGISTIC CONTROL SYSTEM IS UP TO DATE AND READY TO USE AT ALL TIME
• TO LIAISE AND MEET UP WITH IT DEPT ON DAILY SYSTEM ISSUE
• TO FOLLOW UP AND MONITOR EXECUTION OF OPERATING PROCEDURE
• TO PLAN AND ORGANISE BRIEFING FOR SUB-ORDINATE TO ENSURE UNDERSTANDING OF ASSIGNED TASK
• MAKE ARRANGEMENT OF LOGISTIC STAFFS DAILY TASK
• TO CONTROL WAREHOUSE OPERATION AND TRANSPORTATION COST
• TO PLAN AND EXECUTE INSTRUCTION GIVEN BY ALL DIRECTOR
• PREPARE LOGISTIC REPORTS AS ASSIGNED BY DIRECTOR
• LIAISE WITH MECHANDISER/BUYER ON DAY TO DAY ISSUE
• TO CONDUCT A MEETING WITH EXECUTIVES TO DISCUSS AND TROUBLESHOOT DAILY LOGISTICS ISSUE
• TO ENSURE LOGISTIC STAFF CARRY OUT TASK ACCORDING TO PROCEDURE
• TO ENSURE LOGISTIC STAFF DO PROPER RECORDING AND FILING OF LOGISTIC DOCUMENT
• TO MONITOR LORRY AND WAREHOUSE UTILIZATION
• TO PLAN FOR STOCK COUNT ACTIVITIES
• TO MONITOR COMPANY VEHICLES TIMELY MAINTENANCE
• TO ENSURE REPORTS DONE BY EXECUTIVE ARE TIMELY SUBMITTED TO RELEVANT DEPT
• TO PLAN AND ENSURE DAILY SMOOTH OPERATION
• TO ASSIST IN ANY OTHER ASSIGNMENT ASSIGNED BY ALL DIRECTOR

Managing overall inbound, outbound warehouse operation with total 50 subordinates which includes 3 Supervisors & 1 Asst Manager for 4PL warehouse operations:

Responsibilities:

• Monitor overall warehouse operation for electrical product and food product. Reporting to Warehouse General Manager
• Some of those product are KHIND-MISTRAL, INDESIT, POKKA, STARJUICE and so on
• Supervise 17 Store Hand and 4 Operation Officer on their daily operation and time management
• Maintain good stock accuracy
• Take the lead role in warehouse on electrical, electronic and food product controlling, planning and work closely with Trucking Department to make sure smooth delivery
• Involve indirectly in delivery planning activities with Trucking Department
• Work closely with Warehouse General Manager to ensure smooth warehouse operation
• Ensure subordinates comply with the required procedure and instruction
• Liaise with external QA dept on quality problem and take the necessary corrective action to prevent recurrence
• Execute, control and motivate subordinates in all aspects in their work performance
• Liaise with SIRIM Officer to ensure all electrical product in the warehouse are approved by SIRIM (if any)
• Prepare monthly KPI report according to customer requirement
• Prepare monthly warehouse Profit & Loss report for all 7 warehouses for Warehouse General Manager to present it in monthly Tiong Nam Group Management Review
• Monitor closely stock transaction in WMS and physical movement
• Provide training to subordinate to ensure smooth work progress
• Entertain daily customer request or requirement through email or phone calls
• Monitor warehouse performance to ensure better productivity
• Troubleshoot of any customer complaint and close in shorter time frame

Responsibilities:

• Monitor daily warehouse operation
• Supervise 4 Store Hand and 1 Material Control clerk on their daily operation and time management
• Control Stock level
• Take the lead role in warehouse material control planning and work closely with Purchasing Department
• Involve directly in Production Planning activities
• Liaise with production to ensure smooth supply of raw material
• Ensure subordinates comply with the required procedure and instruction
• Liaise with QA dept on quality problem and take the necessary corrective action to prevent recurrence
• Direct, control and motivate subordinates in all aspects affecting work performance
• Liaise with sales department

• WAREHOUSE HANDLING AND STORAGE
• CONTROL WAREHOUSE STOCK LEVEL, CO-ORDINATE 6 WAREHOUSE OPERATORS, HANDLING OUTGOING AND INCOMING GOOD
• INVOLVE IN PRODUCTION PLANNING ACTIVITIES
• LIASE WITH PRODUCTION TO ENSURE SMOOTH SUPPLY OF RAW MATERIAL

Duties:

• Paint store and architectural component storage control and distribution.
• Involve in monthly stock count