Summary
Overview
Work History
Skills
Timeline
Generic

Eason Pang

Area Manager - Operations
Petaling Jaya,10

Summary

Accomplished Area Manager of Operations with a proven track record at FWF GROUP SDN BHD, enhancing operational efficiency and project management. Skilled in cross-functional coordination and outstanding communication, I've successfully negotiated favorable contracts and empowered teams, achieving significant cost savings and aligning departmental objectives with corporate goals.


Developed critical problem-solving and leadership skills in fast-paced operational environment. Demonstrated ability to streamline processes and manage cross-functional teams efficiently. Looking to transition into new field, bringing focus on operational excellence and strategic thinking to new role.

Overview

7
7
years of professional experience
5
5
Languages

Work History

Area Manager of Operations

FWF GROUP SDN BHD
KUALA LUMPUR, Kuala Lumpur
06.2023 - Current
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
  • Reduced operational costs with thorough budget analysis and strategic resource allocation.
  • Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
  • Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
  • Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.

Operations Executive

FWF GROUP SDN BHD
KUALA LUMPUR, 14
10.2020 - 06.2023
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Used data-driven decision-making techniques to identify areas of improvement within operations processes.
  • Implemented strategic initiatives that resulted in significant improvements in operational performance.
  • Implemented standardized procedures for customer service interactions, focusing on efficiency, responsiveness, and customer-centricity.
  • Trained and guided team members to maintain high productivity and performance metrics.

Food Service Leader

Beauty in The Pot , Paradise Group
08.2018 - 09.2020
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Worked closely with the management to develop and implement staff training programs, leading to higher levels of employee satisfaction and improved service quality.
  • Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Trained and managed dining room staff with diverse service backgrounds.
  • Resolved guest complaints promptly and professionally, maintaining positive dining experiences.

Service Crew

Beauty In the Pot , Paradise Group
03.2018 - 08.2018
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Collaborated with team members to meet high standards of service during peak hours.

Skills

Cross-functional coordination

Standard operating procedures

Operational efficiency

Project management

Logistics management

Outstanding communication skills

Workforce planning

Quality assurance

Data analysis

Cost analysis and savings

Timeline

Area Manager of Operations

FWF GROUP SDN BHD
06.2023 - Current

Operations Executive

FWF GROUP SDN BHD
10.2020 - 06.2023

Food Service Leader

Beauty in The Pot , Paradise Group
08.2018 - 09.2020

Service Crew

Beauty In the Pot , Paradise Group
03.2018 - 08.2018

Similar Profiles

CREATE PROFILE
Eason PangArea Manager - Operations