Dzuraini Omar
Operation Manager
Kota Kinabalu, Sabah.
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed to maintain quality of services and products.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Program Manager
Akademi Didik
03.2019 - Current
- Built teams to address project goals and objectives for multiple projects.
- Reserved classrooms and meeting rooms across campus for program activities and managed room list.
- Led onboarding activities for group student employees to equip staff in daily responsibilities.
- Tracked department course registrations and class lists via University portal
- Entered data in University portal system and handled database maintenance.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Designed program implementation and maintenance plan.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Operation Manager
Cerdik Ilmu Sdn Bhd
01.2017 - 01.2019
- Developed systems to track and log work issues.
- Reviewed operations reports to understand numbers and trends.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Business Development Manager
Kolej Kiara
Kota Kinabalu
01.2015 - 01.2017
- Train marketers to reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Collected data and performed customer needs analysis.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Devised effective marketing, sales and other promotional initiatives.
- Performed research to uncover potential target areas, markets and industries.
Program Coordinator
PHM Education Group
Kota Kinabalu
01.2010 - 01.2015
- Organized and managed program development from conception through successful execution.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Gathered and organized printed materials required for program participation.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised 7 of professional and administrative personnel.
Marketing Officer
Fine Art Stationery Enterprise
Sandakan
01.2006 - 01.2010
- Developed strategies to incorporate PR and media to further enhance brand and build market share.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Personal Banker
HSBC Bank M Bhd
Sandakan
01.2001 - 01.2006
- Housing Loan, Credit Card, Unit Trust, Insurance
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Internal Audit Assistant
Koperasi Pembangunan Desa (KPD)
Kota Kinabaly
01.1999 - 01.2001
- Performed analysis and research to compile data to submit to auditor for special projects.
- Provided administrative and management assistance to auditor and directed activities in office.
- Detected internal control deficiencies and suggested corrective measures.
Penolong Pegawai Akaun
Bank Pertanian
Keningau
01.1997 - 01.1999
- Daily balancing
- Monthly Report
- Reconciliation of Account
Education
MBA - Human Resources Development
Asia E University
Kuala Lumpur 01.2017 - 10.2018
Skills
Documentation proficiency
Budget coordination
Performance monitoring
Operations management
Accomplishments
- Achieved Most performed staff by enrolling 142 students for various Universities program in 2015 under PHM Education Group
Additional Information
Expected Salary : RM 4,000 and above with other benefits
Timeline
Program Manager
Akademi Didik
03.2019 - Current
MBA - Human Resources Development
Asia E University
01.2017 - 10.2018
Operation Manager
Cerdik Ilmu Sdn Bhd
01.2017 - 01.2019
Business Development Manager
Kolej Kiara
01.2015 - 01.2017
Program Coordinator
PHM Education Group
01.2010 - 01.2015
Marketing Officer
Fine Art Stationery Enterprise
01.2006 - 01.2010
Personal Banker
HSBC Bank M Bhd
01.2001 - 01.2006
Internal Audit Assistant
Koperasi Pembangunan Desa (KPD)
01.1999 - 01.2001
Penolong Pegawai Akaun
Bank Pertanian
01.1997 - 01.1999