Dymphna Vitus J Masital

1. Client Appointment Management:

• Schedule, reschedule, and confirm client appointments using salon management software.
• Ensure appointments are booked efficiently, avoiding overlaps and minimizing downtime.
• Send appointment reminders via phone, text, or email to clients.

2. Customer Service & Reception:

• Greet clients warmly and professionally as they enter the salon.
• Handle customer inquiries, both in-person and over the phone, and address any concerns or questions.
• Ensure clients are comfortable and assist with any special requests or needs.

3. Inventory Management:

• Track and order salon products (haircare, skincare, beauty tools, etc.) in collaboration with the salon manager.
• Maintaining stock in and stock out to monitor product usage and profit/loss.
• Monitor stock levels by and ensure products are always available for client use or retail sales.
• Organize and maintain the storage area for products and tools.

4. Cash Handling & Payment Processing:

• Process payments from clients using various payment methods (credit card, cash, mobile payments).
• Handle daily cash-ups, ensuring all transactions are correctly recorded and balanced.
• Issue receipts and maintain accurate financial records.

5. Employee Support:

• Assist in staff scheduling, ensuring that shifts are filled and there is adequate coverage at all times.
• Coordinate with the salon manager regarding employee availability and time-off requests.
• Communicate staff requirements, such as extra shifts or training schedules.

6. Marketing & Promotions:

• Assist with promoting special offers, discounts, and events via social media, email, and in-store signage.
• Ensure clients are informed of any ongoing promotions or new services.
• Support the implementation of marketing campaigns and client loyalty programs.

7. Administrative Tasks:

• Manage the salon’s filing system, ensuring client files and other documents are organized and easy to access.
• Maintain and update the salon’s calendar for special events, holidays, and staff meetings.
• Handle the salon’s communications, including emails, phone calls, and mail.
• Unlock and locking the salon.
• Make sure Cash Register amount is correct every Day start and Day End.

8. Financial Administration:

• Assist with the preparation of financial reports, including revenue, expenses, and payroll data.
• Monitor and report on salon sales.

9. Health & Safety Compliance:

• Assist in maintaining cleanliness and safety standards within the salon.
• Ensure that all necessary permits and licenses are up-to-date and in compliance with local regulations.
• Maintain awareness of health and safety protocols, ensuring they are followed by both staff and clients.

• Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
• Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
• Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
• Prepared potted plants and bouquets based on customer requirements.
• Resolved customer complaints with empathy and professionalism, maintaining positive store image.