With foundation in customer service and team collaboration, I excel at ensuring smooth transactions and enhancing customer satisfaction. Skilled in problem-solving and decision-making, I maintain calm and organised approach under pressure. My communication skills and adaptability make me a reliable team player who can efficiently manage tasks and support colleagues.
Hi, I’m
Dycesue Ann Lagahung
KOTA MARUDU
Summary
Overview
12
years of professional experience
Work History
Menara Cahaya Sdn Bhd, Petronas KKIPKota Kinabalu
Chief Cashier
03.2025 - 05.2025
Job overview
- Processed payments by cash, cheque, or card to complete transactions.
- Completed daily records updates to track sales and accurate payment totals.
- Administered cash handling procedures, including counting, withdrawals, and deposits, maintaining high levels of security.
- Trained new staff on POS systems, customer service excellence, and company protocols, significantly reducing onboarding time.
- Managed team of cashiers, overseeing shift scheduling, performance evaluation, and training to enhance efficiency.
- Calculated and provided accurate change to customers after transactions.
- Updated and maintained the cash register system, troubleshooting technical issues to avoid disruption of service.
- Maintained neat and clean shop floor and storage areas.
- Maintained clean, tidy and organised checkout areas.
- Used POS machines to scan items and process transactions.
Aristo Fitness Centre, Bundusan, PenampangKota Kinabalu
Gym Instructor
07.2017 - 09.2017
Job overview
- Monitored client progress through regular assessments, adjusting fitness plans to maximise results.
- Assisted in planning and developing new fitness programmes, making suggestions based on fitness trends and member requests.
- Ensured clients stayed safe throughout fitness workouts by closely monitoring individuals throughout classes.
- Helped clients reach personal goals by planning exercise routines, designed for body type and ideal weight loss target.
- Developed strong relationships with members, creating a welcoming and inclusive gym community.
- Demonstrated in-depth fitness knowledge to address queries and resolve concerns.
- Led group fitness classes, including aerobics, spinning, and circuit training, promoting community and motivation.
- Listened to clients' concerns, providing additional information to ease anxieties.
- Demonstrated proper exercise techniques, reducing the risk of injury and improving workout effectiveness.
- Integrated mindfulness and relaxation techniques into fitness programmes to enhance mental well-being alongside physical health.
- Conducted dynamic group fitness classes, including aerobics, spin, and HIIT, to motivate and challenge participants.
- Coordinated with other fitness professionals to offer a diverse range of classes and services, meeting the broad needs of the gym's clientele.
- Engaged with clients to set realistic fitness goals, developing strategies and timelines for achieving these targets.
- Conducted efficient inductions for new members, providing a warm, welcoming environment.
- Offered motivational support and encouragement, helping clients stay committed to their fitness goals.
- Maintained a clean and safe gym environment, adhering to health and safety regulations.
- Enforced and explained safety procedures, rules and regulations before fitness classes.
- Designed personalised fitness programmes to meet client goals, enhancing overall health and well-being.
- Recommended activities for students based on evaluation of progress, abilities and fitness.
- Assessed individual needs, strengths and weaknesses to customise exercises for clients.
- Offered corrective feedback on exercise techniques, ensuring clients performed movements safely and effectively.
- Developed and maintained professional relationships with clients, providing ongoing support and encouragement outside of scheduled sessions.
- Educated and guided clients in safe and appropriate exercises for individual levels of fitness and physical abilities.
Marudu Ria Sdn BhdKota Marudu
Counter Cashier
10.2015 - 07.2017
Job overview
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Provided friendly customer service, answering queries and directing customers to products.
- Processed transactions quickly and accurately, reducing customer wait times at the checkout.
- Processed payments by cash, cheque, or card to complete transactions.
- Completed daily records updates to track sales and accurate payment totals.
- Conducted daily cash counts and reconciled discrepancies to maintain financial integrity.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Analysed cash notes provided by customers during payment to ensure money was genuine before processing payments.
- Maintained a clean and organised checkout area, ensuring a positive shopping environment.
- Calculated and provided accurate change to customers after transactions.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Addressed and resolved complaints regarding transactions and ticket issuing.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Coordinated assistance for customers' special requests and service needs.
- Protected customer purchases by wrapping and bagging items.
- Addressed customer queries regarding returns and exchanges, facilitating a smooth process.
- Verified register at the beginning and end of work shifts to help with error-free money handling.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Monitored and restocked checkout supplies, including bags, rolls, and pricing equipment.
- Managed the processing of customer refunds and exchanges while following company procedures.
- Scanned and weighed goods to calculate product costs.
- Managed till operations, including cash handling, card payments, and EFTPOS systems.
- Developed rapport with regular customers, contributing to a loyal customer base and repeat business.
Realiz Music StudioKOTA MARUDU
Music Studio Cleck
04.2013 - 12.2015
Job overview
- Managed daily office operations and administrative support for senior management, enhancing organisational efficiency.
- Processed invoices, receipts, payments, and other financial transactions with accuracy to maintain financial records.
- Conducted data entry tasks with a high degree of accuracy, updating databases and maintaining up-to-date records.
- Handled confidential documents, ensuring secure filing and retrieval as per compliance regulations.
- Implemented strict confidentiality procedures to protect sensitive data.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
Education
Masterskill University College SciencesKota Kinabalu
Diploma of Higher Education from Laboratory Pharmaceutical
01-2003
University Overview
Goshen Adventist Secondary SchoolKota Marudu
Certificate of Higher Education from SPM
01-2009
University Overview
Skills
- Customer relations
- Cash management
- POS operations
- Point Of Sale (POS) expertise
- Cash register operations
- Transaction processing
- Sales tracking
- Customer relationship management
- Cash counting machine operations
- Team leadership
- Customer service
- Customer relations
- Problem solving
- Conflict resolution
- Communication skills
- Cash counting machine operations
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Timeline
Chief Cashier
Menara Cahaya Sdn Bhd, Petronas KKIP
03.2025 - 05.2025
Gym Instructor
Aristo Fitness Centre, Bundusan, Penampang
07.2017 - 09.2017
Counter Cashier
Marudu Ria Sdn Bhd
10.2015 - 07.2017
Music Studio Cleck
Realiz Music Studio
04.2013 - 12.2015
Masterskill University College Sciences
Diploma of Higher Education from Laboratory Pharmaceutical
Goshen Adventist Secondary School
Certificate of Higher Education from SPM