Durriyah Sharifah Binti Hamdan
Mersing
Summary
Highly motivated professional with a strong desire to take on challenging and responsible roles, leveraging skills and efforts to drive the growth of both the company and the industry. Committed to making a meaningful impact through expertise and dedication. Seeking opportunities to contribute knowledge and experience in a dynamic and collaborative work environment. Eager to take on new challenges, continuously learn, and grow to deliver exceptional results.
Overview
14
14
years of professional experience
Work History
Freelance Travel Agency
Bluestar Travel&tour
12.2024 - Current
- Promote and sell travel packages (especially to Pulau Perhentian) via social media, WhatsApp, and other channels.
- Answer client inquiries and provide travel recommendations.
- Assist clients with booking accommodations, transport, and activities.
- Follow up with customers before and after travel to ensure satisfaction.
- Stay updated with latest packages, promotions, and travel trends.
Admin cum marketing executive
Bayu Lestari Resort
07.2022 - 03.2024
- Manage daily office operations, including scheduling and documentation
- Handle guest inquiries, reservations, and customer support
- Maintain records, reports, and correspondence for internal use
- Coordinate with different departments to ensure smooth resort operations
- Assist in planning and executing marketing campaigns and promotions
- Manage social media accounts and engage with potential customers
- Create content for digital and print marketing materials
- Track marketing performance and prepare reports for management
Restaurant Manager
Setia Mega Sdn Bhd
04.2018 - 07.2022
- Oversee daily restaurant operation, ensuring high standards of services and food quality
- Manage staff hiring, training and scheduling to maintain efficient service
- Ensure compliance with hygiene safety and fine dining service protocol
- Handle VIP guest, reservation and customer satisfaction
- Monitor inventory, stock level and supplier coordination
- Control budget, sales target and cost management to maximize profitability
- Implement marketing strategies and seasonal menu promotions
Car Courier
Flash express
10.2019 - 10.2020
- Pick up and deliver parcel safely on time
- Plan and follow efficient delivery routes
- Verify recipient details and obtain proof delivery
- Ensure proper handling and security of packages
Product Supervisor
Sport Direct.com
12.2018 - 06.2019
- Supervise sales staff, cashiers, and stock replenishment teams
- Monitor inventory levels, stock availability, and minimize losses
- Ensure proper product display, pricing, and promotions
- Handle customer inquiries, complaints, and service issues
- Assist in sales tracking, budgeting, and financial reporting
- Train and mentor new employees to enhance performance
Assistant Cafe Manager
SDS Bakery & Cafeteria sdn bhd
10.2016 - 07.2017
- Assist in daily café operations, including opening and closing procedures
- Ensure compliance with SDS Cafeteria & Bakery's standard operating procedures (SOPs), food safety, and hygiene regulations
- Monitor the preparation and presentation of food and beverages to maintain quality and consistency
- Handle customer inquiries, complaints, and special requests professionally
- Assist in hiring, training, and mentoring café staff, including baristas, kitchen crew, and service team members
- Prepare staff work schedules to ensure smooth operations
- Monitor stock levels and coordinate with suppliers for inventory replenishment
- Ensure proper storage, handling, and usage of ingredients and supplies to minimize waste
- Conduct stock audits and maintain accurate inventory records
- Assist in achieving daily and monthly sales targets
- Monitor cash handling procedures and ensure accurate POS transactions
Assistant Restaurant Manager
Sushi King sdn bhd
07.2015 - 09.2016
- Assist in managing daily restaurant operations to maintain high service and food quality standards
- Ensure compliance with Sushi King's SOPs, food safety, hygiene, and health regulations
- Oversee stock management, inventory
- Provide excellent customer service by handling inquiries, special requests, and complaints professionally
- Ensure a welcoming and friendly dining experience for guests
- Assist in hiring, training, and supervising restaurant staff, including kitchen and front-of-house teams
- Conduct performance evaluations, provide feedback, and motivate employees
- Create and manage work schedules to ensure smooth restaurant operations
- Assist in monitoring restaurant sales, daily transactions, and cash handling procedures
- Analyze financial reports to improve profitability and reduce waste
- Assist in implementing promotional campaigns, seasonal menus, and marketing strategies
- Ensure loyalty programs and customer engagement initiatives are effectively executed
Management Trainee
Lavender Bistro Sdn Bhd
01.2011 - 01.2015
- Assist in overseeing daily restaurant operation and maintain high service standards
- Ensure compliance with health, safety, and hygiene regulations
- Monitor inventory, stock levels, and supply orders
- Greet and interact with guests professionally to enhance their dining experience
- Handle customer inquiries, complaints, and special requests efficiently
- Learn how to manage VIP guests and high-profile events
- Assist in supervising and training front-of-house and back-of-house staff
- Support employee scheduling and shift planning
- Understand budgeting, sales targets, and cost control measures
- Assist in handling billing, cash flow, and reconciliation processes
- Analyze customer feedback and sales reports to suggest improvements
Education
Diploma In Business Management -
GPA: 3.5
Malaysian Certificate Of Education SPM - undefined
GPA: 4A 3B 2C 1D
Skills
- Problem Solving
- Creativity
- Analytical Thinking
- Teamwork
- Customer Service
- Planning
- Organization and time management
- Supervision and leadership
- Microsoft Word
- Microsoft excel
Languages
English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Basic Spanish
Beginner (A1)
Hobbies and Interests
- Business Administration & Management
- Marketing & Brand Promotion
- Customer Service & Hospitality
- Retail & Product Management
- Logistics & Delivery Operations
- Restaurant & Fine Dining Management
- Social Media & Digital Marketing
- Inventory & Supply Chain Management
- Team Leadership & Staff Training
- Event Planning & Promotional Activities
Timeline
Freelance Travel Agency - Bluestar Travel&tour
12.2024 - Current
Admin cum marketing executive - Bayu Lestari Resort
07.2022 - 03.2024
Car Courier - Flash express
10.2019 - 10.2020
Product Supervisor - Sport Direct.com
12.2018 - 06.2019
Restaurant Manager - Setia Mega Sdn Bhd
04.2018 - 07.2022
Assistant Cafe Manager - SDS Bakery & Cafeteria sdn bhd
10.2016 - 07.2017
Assistant Restaurant Manager - Sushi King sdn bhd
07.2015 - 09.2016
Management Trainee - Lavender Bistro Sdn Bhd
01.2011 - 01.2015
SMK Skudai - Malaysian Certificate Of Education SPM,
Reliance College - Diploma In Business Management,
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