DURGESWAARAN PILLAI
Seremban, Negeri Sembilan
Summary
Offering excellent interpersonal and communication skills, ready to learn and develop in customer-focused environment. Brings natural ability to empathize and resolve issues effectively, providing support and guidance to customers. Ready to use and develop problem-solving and communication skills in Automotive Technician role.
Overview
7
7
years of professional experience
Work History
Customer service advisor
Honda Ban Lee Heng
01.2022 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
SIT Practical
Honda Ban Lee Heng
03.2022 - 04.2022
- Continuously updated curriculum based on evolving industry standards, maintaining its relevance to the current job market.
Gym trainer (part time)
Matrix Fitness Studio
06.2020 - 11.2021
- Built strong relationships with clients through regular communication, follow-ups, and progress updates, fostering loyalty and trust.
Customer service
Prakash workshop
01.2019 - 01.2020
- Further study
Promoter
Parkson
01.2018 - 12.2018
- Provided product samples, coupons and informational brochures to persuade people to buy products.
Education
Master Technician Course -
TOC AUTOMOTIVE COLLEGE
12-2023
Site Safety Supervisor -
NIOSH
01.2019
CIDB (Green Card)
-
01-2019
Skills
- Microsoft Office
- Driving License (B2&D)
- Fluent in Bahasa Malaysia
- Fluent in English
- Fluent in Tamil
- Writing in Bahasa Malaysia
- Writing in English
- Strength training techniques
- Customer service monitoring
Languages
English
Bahasa Malaysia
Tamil
Attributes
- Able to work under pressure and meet tight deadlines with minimum supervision
- Able to perform at best in a team and independently
- Excellent analytical, listening and communication skills
- Fast learner and highly motivated
- Willing to learn new things and positive attitude committed with leadership
- Able to plan, organize and lead with good supervisory skill
- Able to interact with people at all levels
- On time
Training
- Honda Malaysia
- E-learning function & guidance (E-001)
- Honda Philosophy – Respect for the Individual
- Honda Philosophy – The 3 Reality Principles
- Honda Philosophy – The Three Joys
- Step-By-Step Guide to check assessment results
- Step-by-step guide to view the announcements
- Step-by-step guide to view the Training Calendar
- Transport Damage Report (TDR) (TDR01)
Timeline
SIT Practical
Honda Ban Lee Heng
03.2022 - 04.2022
Customer service advisor
Honda Ban Lee Heng
01.2022 - 12.2024
Gym trainer (part time)
Matrix Fitness Studio
06.2020 - 11.2021
Customer service
Prakash workshop
01.2019 - 01.2020
Promoter
Parkson
01.2018 - 12.2018
Master Technician Course -
TOC AUTOMOTIVE COLLEGE
Site Safety Supervisor -
NIOSH
CIDB (Green Card)
-
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