DURGAVANI VEEREN
Human Resources & Administration Executive
Jalan Toh Kee Kah, Taman Perdana Port Dickson
Summary
Human Resources Executive with background in corporate human resources management. Proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and end-to-end recruitment. Highly skilled handling personnel management and maintenance of HR records.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
HR Executive & Document Controller
Hengyuan Refining Company Berhad
Port Dickson Negeri Sembilan
02.2021 - 05.2022
- Organize and maintain employees personnel records besides Controlling and managing company and project documentations (Internal and External) which incudes vendor documents, sub cons and engineering documents.
- Prepare HR documents such as employment contracts and new hire guides besides Ensuring all management documentations are up to latest version and manage previous versions for references purposes.
- Update internal databases(e.g. record sick or maternity leave) and also Ensure proper management of project documents especially vendor documents and engineering drawings.
- Renaming, recording and filing of incoming and outgoing hard copies of drawings from sub cons, vendors and also clients (Internal and External)
- Revise company policies and Liaise with external partners ,like insurance vendors, and ensure legal compliance.
- Recording, cross checking and tracking all incoming and outgoing project related documents
- Processing and recording incoming and outgoing vendor documents and engineering drawings
- Maintaining document logs for correspondence, material approval submittals, shop drawing, RFI (incoming & outgoing)
- Moreover distribute project related information with all levels of project team and potential external parties
- Update internal databases(e.g. record sick or maternity leave)
- Maintain confidentiality around sensitive documentation
- Implemented new performance review procedures that gained support and full compliance from percentage of employees
Copyright Operations Associate (Business Analyst)
Accenture Malaysia
Kuala Lumpur
12.2019 - 12.2020
- Ensure prompt and proper resolution for copyright complaints
- Vast understanding of Copyright fundamentals
- Review and analyze legal and regulatory requirements
- Process Copyright complaints according to SOP and exact process flows
- Thorough understanding of team policy and demonstrate strong judgment in making difficult decisions & escalating issues
- Familiarity with Copyright law such as DMCA, and copyright exceptions such as fair use and fair dealing
- Familiarize with internet technologies and related policy and regulatory environments
- Establish high degree of initiative and deadline-driven productivity
- Work towards creating positive environment and improve user experience online
- Manage and safeguard contents effectively on digital platforms
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Understand and remain up-to-date with client policies and guidelines
- Resolve inquires according to defined policies and procedures
- Fulfill base productivity and quality requirements.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Collaborated with team members to achieve target results
- Worked with customers to understand needs and provide excellent service.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Human Resources and Finance Executive (Senior Executive)
CheQQme Sdn Bhd
08.2019 - 09.2019
- Handle full spectrum of recruitment from sourcing and hiring of candidates
- Preparing all related documents for hiring (Offer letters or Acceptance of Resignation)
- Prepare all internal documents for clients or projects (Quotations, Agreements and Proposals)
- Dealing with external parties independently ( MOHA, SOCSO, PERKESO or LHDN )
- Handle all staff related matters ( Leaves , Attendances, and Claims)
- Single point of staff related issues and issues escalations
- Finance Operations
- Preparations and processing of payment vouchers and invoices for payment purposes
- Dealing and following up till closure from 3rd parties ( Accountants , Tax Agents and Auditors)
- Handling all company monthly bills and payments (TNB, SYABAS and Printer Charges)
- Proper documentations of all claims for CEO and company
- Dealing with external parties such as company secretary, auditors and tax agents
- Lead and implement office culture
- Activities planning and execution (Internal meetings and client meetings)
- Managing all office
- Office Administrations
- Oversea office management, monitoring, reporting
- Devising manageable SOP, execution, monitoring and performance reporting
- Daily office operations management and administrative
- Tracking and maintenance of office assets
Human Resources and Administration Executive
ARC Warden Engineering
05.2018 - 05.2019
- Recruitment and Selection
- Conduct interviews followed by selecting candidates as per job description
- Getting references checked for selected candidates and proceed with salary negotiation based on report
- Verifying on last job salary details and bank details before confirming on candidates remunerations
- Drafting and composing offer letter and also appointment letter followed by approval from MD
- Making sure hiring process is completed up to Induction
- New Hire Induction
- Welcoming and briefing newbies about mission and history of organization
- Enlighten organizations HR policies and standard operating procedures to new employees
- Ensuring newbies feel welcomed and aware of organizations system and culture
- Policy Implementation
- Implemented specified HR policies and procedures for efficient and satisfactory managements of employees
- Ensuring that all employee relations are well managed and meet requirements of organization and Is up to best practices
- Handling cases involving violation of company policies and rules such as absenteeism and leave entitlements
- Presenting unbiased reports to manager regarding any cases
- Training and development
- Selecting trainees based on their needs and recommendations rendered by managers of all levels
- Providing feedback to managers on status of training from time to time till completion
- Attendance and Leave Management
- Preparing and maintaining monthly employee’s attendances and making sure there is no abuse of Leave
- Entitlements
- Keeping track and maintaining leave records on a monthly basis
- Compensation Management
- Verification of payroll data with vendor
- Manage authorization and timely payment of payroll to employees
- Review of monthly payroll accounting entries accurately
- Timely resolutions of any irregularities as necessary before month end close
- Initiate timely payroll accounting entries as necessary for exceptions before month end close
- Review monthly payroll settlements.
Service Desk Analyst
ATOS Services (M) Sdn.Bhd
02.2018 - 05.2018
- Key Performance Highlights
- Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions
- Established service by walking callers through new installations and configurations
- Improved caller capabilities by providing additional documentation; recommending training courses
- Maintained helpdesk database by entering caller statistics, inquiries, and responses
- Improved helpdesk results by recommending changes in information and processing
- Updated job knowledge by tracking and understanding emerging practices and standards; participated in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Documented and tracked all received requests in incident management system
- Collected and updated data to assist with customer issues and concerns
- Assisted with software installations
- Provided inter-departmental collaboration by escalating unresolved issues to appropriate support functions
- Steered negotiations of pricing with customers regarding open item products
- Identified priority calls and highlighted potential problems, ensuring that targets are met in line with tight key performance indicators.
HR Administrator cum Junior Recruiter
Avon Cosmetic, Petaling Jaya
11.2017 - 02.2018
- Highlights
- Organize and maintain personnel records
- Update internal databases(e.g
- Record sick or maternity leave)
- Prepare HR documents , like employment contracts and new hire guides Revise company policies
- Liaise with external partners ,like insurance vendors, and ensure legal compliance Create regular reports and presentations on HR metrics(e.g.turn over rates) Answer employees queries about HR-related issues
- Assist payroll department by providing relevant employee information (e.g
- Leaves of absence ,sick days and work schedules)
- Arrange travel accommodations and process expense forms Participate in HR projects(e.g
- Help organize a job fair event)
- Establish recruiting requirements along side manager by studying organization plans and objectives
- Build applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media,and internet sites by providing organization information, opportunities, and benefits
- Determine applicant requirements by studying job description and job qualifications
- Attract applicants by placing job advertisements, contacting recruiters, using news groups and jobsites
- Determine applicant qualifications by assisting manager in interviewing applicants, analyzing responses, verifying references, and also comparing qualifications to job requirements
- Arrange management interviews by coordinating schedules, arranges travel, lodging , and meals
- Evaluate applicants by discussing job requirements and applicant qualifications with manager
- Manage new employee relocation by determining new employee requirements-negotiating with movers, arranging temporary housing , providing community introductions
- Improve organization attractiveness by recommending new policies and practices-monitoring job offers and compensation practices
- Manage intern program by conducting orientations, scheduling rotations and assignments Monitoring intern job contributions, and advising managers on training and coaching
- Avoid legal challenges by understanding current legislation-enforcing regulations with managers
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Accomplish human resources and organization mission by completing related results as needed.
Administrative Assistant cum Receptionist
Worley Parsons Business Services Centre, Intermark
09.2015 - 09.2016
- Perform administrative and office support activities for multiple managers
- Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
- Code and file material according to established procedures
- Update and ensure accuracy of organization's databases
- Use computer software to prepare invoices and financial statements
- Process accounts payable and receivables ensuring timeliness and accuracy of information
- Prepare accurate bank reconciliations and deposits
- Administer petty cash according to established procedures
- Assist with financial reports and month end duties as required
- Administrative (Human Resources)
- Coordinated with Corporate HR Business Partner
- Handled Interviews for Corporate openings
- Administered on boarding process and trained managers
- Supervised disability program and aided corporate affirmative action efforts
- Assisted Managers and imparted regular resource support
- Provide secretarial and administrative support to management and other staff
- (handling staffs timecards and leave applications)
- Handle staff’s personal files
- Processing employees claims.(medical and non-medicals)
- Providing employees with their updated benefits, leave and claims entitlements
- Advise employees of eligibility, providing application information, helping with form completion, verifying submission, notifying employees of approvals
- Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases, tracking vacation, sick, and personal time
- Be first point of contact for all HR-related queries
- Receptionist
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing guests and answering their questions
- Notifying other workers of visit or arrival
- Maintaining security and telecommunications systems
- Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
- Documenting and communicating various actions, irregularities, and continuing needs
- Contributing to the team by accomplishing tasks as needed
- Answering the telephone; taking and relaying messages; providing information to callers
- Providing administrative and clerical support
- Preparing letters and documents
- Receiving and sorting mail and packages
- Scheduling appointments and maintaining appointment calendar
- Coordinating meetings and organizing catering and room bookings
- Managing digital and hard-copy filing systems
Administrative Executive cum Customer Services Executive
Infinite QL Sdn Bhd
04.2015 - 07.2015
- Manage day today operations in office
- (Updating system, filing Service reports of technicians, preparing daily reports for company and make sure they are up to date with the services done)
- Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks
- Maintain executive appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel
- Conserve executive time by reading, researching, and routing correspondence and email, drafting letters and documents, collecting and analyzing information
- Provide historical reference by developing and retrieval systems, and recording meeting discussions Update company, department, and management team's systems including individual contact management tools
- Welcomed guests and customers by greeting them, in person or on the telephone; answered and directed inquiries
- Built customer confidence and protected operations by keeping information confidential Contributed to team effort by accomplishing assigned work as requested and on schedule Fielded general inquiries and transmitted to the appropriate person
- Managed calendars and appointments
- Prepared and edited correspondence, reports, and presentations
- Worked hand in hand with the Purchasing and Finance departments in order to ensure all faulty components of our product is replaced accordingly and the payment for the services are made on time as per schedule
- Provide administrative and business support to the Managing Director besides supporting other members of the executive management team
- Providing quality customer services
- (follow up with the customer frequently to maintain a good customer relationship and this allows the business to grow efficiently.
Human Resource Intern
Grand Lexis
04.2014 - 07.2014
- Key Performance Highlights
- Provide excellent customer service to Hiring Managers and HR business partners Assist in scheduling and organizing intern events
- Follow up and document hiring manager’s feed back on internship interviews Create new hire packets and maintain employee/freelance and intern files Manage employee referrals for open internship roles
- Maintain intern placement process spreadsheet
- Assist department members with general Group questions Assist with various genera list tasks as assigned
- Perform miscellaneous job-related duties as assigned Assist in new hire orientation and on- boarding process
- Assist in recruitment and administration of new hires, terminations, compensation, learning and development, performance management and benefits programs
- Assist with Talent Management by identifying, working on development and succession planning Drive project work in the fields of performance management, talent acquisition and talent management Assist the Talent Development Manager with recruitment of candidates for the company’s development programs
- Work with employees to establish and maintain a positive work environment
- Create and develop standard work for key processes, and follow existing internal processes and procedures
Education
MBA -
Universiti Tenaga Nasional (UNITEN Bangi)
BangiBachelor of (Hons) - Human Resources Management
Universiti Tenaga Nasional (UNITEN) Campus Sultan Haji Ahmad Shah
01.2011 - 01.2013
Foundation - Business Management
01.2010 - 01.2011
Skills
HR Department Startupundefined
Accomplishments
- Protocol Bureau member for Human Resources Club 2013/2014 Crew for Talent Night(Grand Oscar)Techflow club
- Key crew for Arivu Kalam 2012 Indian Cultural
- Bureau Key crew for Agni Nachatira 2011 Indian
- Cultural Bereau Participant of International
- Business Symposium2012
- Top participant of Kejohanan Sukan
- Mahasiswa 2012 Participant of Sukan Ipt 2012
- Member of board for Student Representative council Election 2012/2013
- Personality and career development workshop 2012/2013
- Participant of CTELfair.
Timeline
HR Executive & Document Controller
Hengyuan Refining Company Berhad
02.2021 - 05.2022
Copyright Operations Associate (Business Analyst)
Accenture Malaysia
12.2019 - 12.2020
Human Resources and Finance Executive (Senior Executive)
CheQQme Sdn Bhd
08.2019 - 09.2019
Human Resources and Administration Executive
ARC Warden Engineering
05.2018 - 05.2019
Service Desk Analyst
ATOS Services (M) Sdn.Bhd
02.2018 - 05.2018
HR Administrator cum Junior Recruiter
Avon Cosmetic, Petaling Jaya
11.2017 - 02.2018
Administrative Assistant cum Receptionist
Worley Parsons Business Services Centre, Intermark
09.2015 - 09.2016
Administrative Executive cum Customer Services Executive
Infinite QL Sdn Bhd
04.2015 - 07.2015
Human Resource Intern
Grand Lexis
04.2014 - 07.2014
Bachelor of (Hons) - Human Resources Management
Universiti Tenaga Nasional (UNITEN) Campus Sultan Haji Ahmad Shah
01.2011 - 01.2013
Foundation - Business Management
01.2010 - 01.2011
MBA -
Universiti Tenaga Nasional (UNITEN Bangi)
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