Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Duncan Tan

Business Manager
Kuala Lumpur,14

Summary

Food-service and strategic account specialist with in-depth knowledge of big fish operator and consumer/ diner insights within Malaysia market.

Overview

24
24
years of professional experience

Work History

Business Manager

GBA Corporation Sdn Bhd
05.2018 - Current
  • Crafting and implementing channel sales strategies to meet monthly sales target.
  • Developing and maintaining partner and prospective partner relationships through regional deals for beverages and grocery items.
  • Negotiating contracts and growth plans with current and prospective channel partners.
  • Train both sales team and customer team on the implementation of key indicators.
  • Ability to use analytical skills to analyze Key Performance Indicators to determine the health of a channel partner relationship.

Key Account Manager- Petrol Mart, Local Supermarket

GBA Corporation Sdn Bhd
01.2008 - 12.2019
  • Responsible for achieving overall business objective with the customers or channels.
  • Face of the Company to the customers.
  • Develop excellent working relationships and in-depth understanding with the customers and market landscape.
  • Leverage in-depth understanding of market & customers dynamic, shopper marketing knowledge, trade fund budget availability, supply chain operations to create and execute business strategies and plans.
  • Lead and partner with customers for business strategies implementation and plan execution.
  • Conduct regular reviews with customers on different aspects of the business.
  • Strategize through harnessing the power of a team by envisioning, engaging and energizing multifunctional resources to build holistic business plan and break possible barriers & challenges to deliver best result.
  • Manage a team of sales representatives from capability building, issue resolution to day-to-day operation to ensure speedy and excellent execution in store.

Head of Food Services

CBRE
06.2014 - 04.2018
  • Managing distributors on a day to day basis, ensuring adherence to key principal brand policies with greater reach of distributions and ensuring activations are placed promptly via our sales team.
  • Train, direct and motivate business development executives on a daily or weekly basis on the directions of brands present to them.
  • Deliver the plan on sales, profit, customer investment and margin through full P&L responsibility.
  • Stay informed of customer and consumer trends.
  • Provide monthly market activity report to GM, including list of objectives, accomplishments, competitive activity, special projects and/or any specific needs.
  • Review programs and execution updates with distributor management.
  • Develop and implement a promotional investment plan to maximize the effective and efficient of the agreed budget spend.

Product Manager

CBRE
04.2010 - 03.2014
  • Set a vision and strategy to drive the beverage category for GBA products in the premium segment market in retail and on premise channel.
  • Help coordinate and strategize new channel developments plan for premium beverage category.
  • Implement new channel business opportunities especially in the airport, tourist spot segment and impulse channel.
  • Preparation of HORECA segment trade presentation and selling skills of premium brands in the market.
  • Drive businesses of coffee into hamper segments and corporate level.
  • Draft marketing plans into major HORECA channels like on the go channel via meal combo, special price off and introductory offer for new beverage listing.
  • Conduct business review and share business directions of the respective brands in the HORECA segment.

Key Account Sales Representative

L'Oréal
03.2001 - 12.2012
  • Manage and develop business opportunity in the pharmacy segment- Watsons, Vitacare and Carrefour.
  • Visual Merchandising and category management negotiation with IKA- pharmacy.
  • Negotiate and identify promotional timeline and planning.
  • Sales planning and forecast for cosmetic, styling and hair category.
  • Management of sales promoters in top 20 outlets for cosmetic sales.

Area Sales Manager

GBA
07.2005 - 12.2007
  • To achieve the agreed sales, distribution and spending objectives by effectively managing and directing the activities of secondary sales force.
  • To ensure distributor branches’ annual sales and distribution objectives are translated to individual secondary sales force by month.
  • To plan together with Distributor branch Managers on forward month trade activities by using Operational scorecard and review progress on the agreed timelines within the month.
  • To formally review Distributor branches’ performance based on Business Review Template on quarterly basis.

Key Account Executive cum Key Account Manager

SCA Hygiene Marketing
01.2003 - 06.2005
  • Company Overview: formerly known as Drypers Malaysia Sdn Bhd
  • Manage Giant, Guardian, Makro account via enhancing trade relationships off the ground and HQ level.
  • Actively play a part in managing company and key account targets are met in value and volume.
  • Communicate KPI sales number monthly to sales team, key account buyers and promoters on the target set.
  • Ensure proper RTM systems are in place to avoid OOS and shelf management of stocks are available in the market.
  • Formerly known as Drypers Malaysia Sdn Bhd

Education

Bachelor of Marketing - Marketing

University of South Australia

Skills

analytical skills

Accomplishments

JBP with International hotel chains with Marriott,Shangrila and global airport caterers.

Sales growth of 10% each year from 2012-2018.

Best regional growth and execution for imported still water in 2005/2006 in Asia Pacific.

JBP with major QSRs in Malaysia.


Timeline

Business Manager

GBA Corporation Sdn Bhd
05.2018 - Current

Head of Food Services

CBRE
06.2014 - 04.2018

Product Manager

CBRE
04.2010 - 03.2014

Key Account Manager- Petrol Mart, Local Supermarket

GBA Corporation Sdn Bhd
01.2008 - 12.2019

Area Sales Manager

GBA
07.2005 - 12.2007

Key Account Executive cum Key Account Manager

SCA Hygiene Marketing
01.2003 - 06.2005

Key Account Sales Representative

L'Oréal
03.2001 - 12.2012

Bachelor of Marketing - Marketing

University of South Australia
Duncan Tan Business Manager