Summary
Overview
Work History
Education
Skills
Timeline
Generic
DR. MUHAMMAD ZOOL HILMI MD ARIS

DR. MUHAMMAD ZOOL HILMI MD ARIS

Ipoh, Perak,08

Summary

Dynamic Consultant and former Bank Manager at Public Bank Berhad, adept in problem-solving and team leadership. Excelled in enhancing client satisfaction and operational efficiency, achieving significant business growth. Skilled in client relationships and performance assessments, consistently delivering results beyond expectations. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

Consultant

DRZ Management Consultancy
Ipoh Perak
03.2024 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
  • Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Supported clients with business analysis, documentation, and data modeling.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Implemented practices and procedures to reduce expenditures and increase savings.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Bank Manager

Public Bank Berhad
Teluk Intan, Perak
07.1995 - 03.2024
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Assessed employee performance and developed improvement plans.
  • Built strong relationships with local businesses, fostering partnerships that benefited both parties.

Education

Ph.D. - HUMAN RESOURCE MANAGEMENT

UNIVERSITI SAINS MALAYSIA
PENANG
07.2020

CERTIFICATE - ISLAMIC BANKING

ISLAMIC BANKING & FINANCE INSTITUTE MALAYSIA
KUALA LUMPUR
04.2018

Master of Science - MANAGEMENT

UNIVERSITI UTARA MALAYSIA
SINTOK KEDAH
10.2012

BACHELOR OF MANAGEMENT (HONOURS) - ORGANIZATION

UNIVERSITI SAINS MALAYSIA
PENANG
08.2010

DIPLOMA - BUSINESS STUDIES

UNIVERSITI TEKNOLOGI MARA
SERI ISKANDAR, PERAK
04.2005

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships
  • Integrity and Honesty
  • Customer Relationship Management
  • Goal Setting
  • Staff Management
  • Employee Management
  • Performance Tracking
  • Management Coaching
  • Performance Assessments

Timeline

Consultant

DRZ Management Consultancy
03.2024 - Current

Bank Manager

Public Bank Berhad
07.1995 - 03.2024

Ph.D. - HUMAN RESOURCE MANAGEMENT

UNIVERSITI SAINS MALAYSIA

CERTIFICATE - ISLAMIC BANKING

ISLAMIC BANKING & FINANCE INSTITUTE MALAYSIA

Master of Science - MANAGEMENT

UNIVERSITI UTARA MALAYSIA

BACHELOR OF MANAGEMENT (HONOURS) - ORGANIZATION

UNIVERSITI SAINS MALAYSIA

DIPLOMA - BUSINESS STUDIES

UNIVERSITI TEKNOLOGI MARA
DR. MUHAMMAD ZOOL HILMI MD ARIS