Dr Gowri Mogan Kumarappa

Company Overview: Event Planner, Florist & Retail

• Led the planning and execution of events, floral arrangements, and surprise deliveries for various occasions.
• Developed business strategies, pricing models, and marketing campaigns to increase brand visibility.
• Negotiated with vendors and suppliers to ensure quality and cost-effective services.
• Provided exceptional customer service, ensuring client satisfaction through personalized experiences.
• Managed sales operations, including product recommendations, order processing, and after-sales support.
• Built and maintained strong customer relationships to drive repeat business and referrals.
• Managed finances, inventory, and logistics to ensure smooth business operations.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Created and monitored promotional approaches to increase sales and profit levels.
• Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
• Increased brand visibility and market penetration by developing and executing comprehensive marketing strategies.
• Established a successful business by identifying market needs and developing innovative solutions.

Company Overview: Retail & Wholesale (Street Shop)

• Managed a street shop, selling face masks and other essential retail items to walk-in customers.
• Marketed and sold face masks through direct retail, online platforms, and in-person engagements.
• Developed sales strategies to attract customers, including promotions, discounts, and bundle offers.
• Provided excellent customer service, addressing inquiries and ensuring customer satisfaction.
• Maintained stock levels, monitored sales trends, and coordinated with suppliers for timely restocking.
• Handled financial transactions, including cash payments, e-wallets, and bank transfers.
• Identified target markets and promoted products through network marketing and word-of-mouth referrals.
• Managed a team of workers to ensure excellent customer service and efficient store operations.

Company Overview : Electrical Testing Company

• Accurately entered, updated, and maintained company records and test reports in the system.
• Verified data for accuracy and completeness, ensuring compliance with company standards and industry regulations.
• Assisted in administrative tasks, including handling emails, scheduling appointments, and preparing reports.
• Organized and maintained both physical and digital files for easy retrieval and reference.
• Coordinated with technical teams to process test results and maintain database integrity.
• Responded to customer and internal inquiries, providing necessary documentation and information.
• Maintained strict confidentiality and ensured data security within the organization.
• Entered data into various computer systems accurately using Microsoft Office Suite, verifying consistency across platforms.
• Conducted regular audits to identify and correct outdated or inaccurate records.
• Streamlined workflow with automation techniques, reducing manual input time and minimizing errors.
• Improved team productivity by organizing and maintaining documents both digitally and physically.
• Ensured timely invoice processing, facilitating accurate financial record-keeping and payments.

Company Overview : A non-profit organization empowering Tamil school students through education, leadership training, and personal development programs

• Led multiple iterations of Projek Ilham, a motivational and personal development camp for Tamil school students, upon repeated requests from the organizer.
• Managed a team of facilitators, overseeing their training, task delegation, and performance to ensure effective program execution.
• Collaborated with event organizers to develop customized speeches and workshops, ensuring seamless integration with event themes and objectives.
• Designed and conducted interactive activities to engage students, enhance learning, and promote self-improvement.
• Provided personalized mentoring to students, guiding them in goal setting, self-advocacy, and overcoming challenges.
• Inspired positive change by sharing actionable strategies for personal growth, leadership, and academic excellence.
• Enhanced audience engagement through storytelling, relatable anecdotes, and culturally sensitive content during speeches and training sessions.
• Developed multimedia resources, including videos and articles, to reinforce key motivational concepts after live sessions.
• Conducted follow-up coaching sessions to support students in applying lessons learned and sustaining motivation.
• Expanded professional network and strengthened client relationships by actively participating in conferences, seminars, and networking events.
• Worked closely with students and parents to foster positive feedback, boosting student confidence and success.
• Ensured program continuity and improvement by analyzing participant feedback, refining content, and enhancing delivery methods.

Company Overview : Coaching, Training, and Development Centre for Students, Corporate, and Business

• Conducted training sessions and workshops on leadership, personal development, and motivation.
• Organized and led motivational camps in primary Tamil schools, inspiring students to excel in academics and personal growth.
• Facilitated self-development camps for Institut Latihan Perindustrian students, focusing on life skills, career readiness, and a positive mindset.
• Delivered engaging talks and workshops on self-confidence, goal setting, and effective communication.
• Utilized interactive teaching methods such as group discussions, role-playing, and hands-on activities.
• Provided personalized mentoring and coaching to students and young professionals, helping them overcome challenges and develop a success-oriented mindset.
• Incorporated real-world examples into course materials to provide practical applications of theoretical concepts.
• Conducted pre- and post-training assessments to track progress, identify areas for improvement, and refine future programs.
• Collected data on program effectiveness and implemented solutions for continuous improvement.
• Documented class attendance, participation, and feedback for performance evaluation.
• Established and maintained quality control standards to enhance the learning experience.

Company Overview: E-Commerce & Network Marketing

• Specialized in network marketing, leveraging personal and professional connections to expand business reach.
• Conducted sales presentations and product demonstrations to potential customers and team members.
• Trained and mentored new independent representatives, equipping them with essential sales techniques, leadership skills, and business strategies.
• Built and maintained client relationships, ensuring high customer retention and satisfaction.
• Developed and executed successful marketing campaigns, including social media promotions and email campaigns, to enhance product visibility and drive sales.
• Expanded the company's social media presence through strategic content creation, amplifying brand awareness.
• Conducted comprehensive market research to identify target demographics, monitor market trends, and analyze competitors to optimize marketing efforts.
• Exceeded sales targets consistently through proactive prospecting, persuasive presentation skills, and tailored customer solutions.
• Organized and participated in leadership workshops, personal development training, networking events, and team-building sessions.
• Increased team productivity by streamlining communication channels, improving workflows, and implementing efficient network marketing strategies.
• Fostered lasting relationships with customers through effective communication and prompt responses, resulting in long-term loyalty and repeat business.