Dr Ellyana Ismail
Healthcare Executive With Expertise In Medical Affairs And Leadership
Petaling Jaya
Summary
A dynamic healthcare leader with a proven record of driving transformative initiatives and achieving results across various industries. Strength lies in strategic thinking, adaptability and self-assurance, with a talent for initiating action, allowing to excel in dynamic environments. Talent for fostering collaboration and leading teams to achieve impactful outcomes. Passionate about making a positive impact, committed to continuous learning and delivering excellence in all endeavors. Value integrity, excellence, and innovation as guiding principles in professional endeavors. Additionally, value having fun, and being collaborative, inclusive, and authentic while doing it. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Head of Medical Affairs, Malaysia and Singapore
TAKEDA MALAYSIA SDN BHD
12.2020 - 04.2024
- Accomplished Head of Medical Affairs with strong track record in establishing cross-sector partnerships and expanding global reach beyond Malaysia
- Leading team of 11 – medical affairs team with diverse background and strength
- Proven expertise in medical innovation, adept at identifying opportunities and driving impactful outcomes in healthcare management
- Skilled in leading high-performing teams and fostering collaboration with key stakeholders to advance innovation and achieve organizational excellence
- Instrumental role in launch of pioneering healthcare initiatives, such as successful approval of dengue vaccine and implementation of post-marketing registry-based study
- Developed and executed impactful engagement with key stakeholders, securing vital regulatory approvals and enhancing product market presence
- Exceptional communicator with robust problem-solving skills, poised to contribute to high-growth companies as visionary leader in healthcare
- Demonstrated self-assurance and confidence in decision-making, inspiring trust and confidence in team members and stakeholders.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service
- Applied effective time management techniques to meet tight deadlines
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Passionate about learning and committed to continual improvement
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Proven ability to develop and implement creative solutions to complex problems
- Strengthened communication skills through regular interactions with others
- Exercised leadership capabilities by successfully motivating and inspiring others
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Skilled at working independently and collaboratively in team environment
- Worked well in team setting, providing support and guidance
- Worked flexible hours across night, weekend, and holiday shifts
- Demonstrated strong organizational and time management skills while managing multiple projects
- Proved successful working within tight deadlines and fast-paced environment
- Organized and detail-oriented with strong work ethic
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Skilled at working independently and collaboratively in team environment
- Worked well in team setting, providing support and guidance
- Organized and detail-oriented with strong work ethic
- Proved successful working within tight deadlines and fast-paced environment
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Paid attention to detail while completing assignments
Administrator, Patient Care Standards & Governance
PARKCITY MEDICAL CENTRE
06.2018 - 12.2020
- Spearheaded implementation of policies and procedures to meet requirements of Private Healthcare Facilities and Services Act and Regulations, including investigations into critical incidents and compliance oversight
- Conducted thorough reviews of patient care incidents, collaborating with the Mortality & Morbidity Committee to derive actionable recommendations
- Championed cross-divisional collaboration to deliver integrated services aligned with customer service excellence
- Drove continuous improvement initiatives to elevate service quality and reinforce culture of safety
- Served as key liaison with external entities on regulatory and medical issues, ensuring effective communication and coordination
- Established and regularly evaluated care standards and ethical practices in conjunction with Clinical Governance Team, ensuring adherence to regulatory mandates
- Designed and implemented quality assurance programs and professional development activities to uplift care standards, including clinical audits
- Engaged with medical staff to gather insights for care enhancement and development of new services, facilitating strategic discussions with Senior Management
- Addressed and resolved clinical grievances, ensuring comprehensive and satisfactory handling of patient or representative concerns
- Actively participated in the Healthcare Group Credentials & Qualifications Committee, contributing to the maintenance of professional standards
- Collaborated with the Group Quality and Risk Management team to uphold the Quality Environment, Safety & Health (QESH) Management system
- Analysed operational data to inform and support management decisions for service improvement
- Implemented policies for compliance with Private Healthcare Act, enhancing patient safety
- Fostered inter-departmental collaboration to meet customer service goals and improve care
- Established care standards and led quality assurance programs, driving clinical excellence
- Analysed data to support operational improvements and informed management decisions.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Developed effective improvement plans in alignment with goals and specifications.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality
Operation and Clinical Manager
KPJ DAMANSARA SPECIALIST HOSPITAL
11.2015 - 06.2018
- Spearheading service delivery excellence, ensuring operational efficiency aligns with customer and client expectations
- Facilitating cross-departmental collaboration, delivering key insights to stakeholders, and driving staff development through supervision and performance evaluation
- Strategically managing organizational change and overseeing quality assurance initiatives, including MSQH Accreditation
- Investigating innovative technologies and methodologies to enhance operational effectiveness
- Administering financial oversight through budget setting and cost management
- Supervising inventory management and optimizing facility organization
- Managed seamless service delivery to meet client expectations
- Coordinated with teams, presented to stakeholders & trained staff
- Directed change, controlled quality programs like MSQH and JCI accreditation
- Oversaw budgeting, cost management, inventory & facility layout.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Improved interdisciplinary collaboration efforts leading to better coordinated care plans among different medical professionals involved in patient treatment.
- Reviewed financial resources and prepared reports showing resource allocations.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Managed about 700 employees with various personalities and from different cultures for large over 100-physician practice
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures
- Identified areas for cost savings without compromising quality of care through regular financial analysis and budget reviews
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
Medical Manager – Vaccine (Flu, PPMH, Travel Vaccine)
SANOFI AVENTIS MALAYSIA SDN. BHD.
05.2011 - 11.2015
- Spearheaded medico-marketing initiatives, integrating medical expertise into marketing and sales strategies
- Actively engaged in Continuing Medical Education (CME) and Roundtable discussions across hospitals and private centres
- Delivered medical updates at sales and marketing meetings, enhancing team knowledge and performance
- Represented organization at medical congresses, providing insightful post-event reports
- Directed clinical research activities, ensuring compliance and addressing trial-related issues
- Utilized clinical research outcomes to bolster marketing and sales efforts through educational talks and updates
- Implemented internal training programs, contributing to staff development and expertise
- Managed and nurtured relationships with Key Opinion Leaders (KOLs), aligning medical and commercial objectives
- Provided medical support for KOL-led product and disease presentations, ensuring content accuracy and relevance
- Orchestrated KOL involvement at international congresses, strengthening professional networks
- Established advocacy board for influenza awareness in Malaysia, promoting public health education
- Maintained promotional materials' scientific integrity, adhering to regulatory guidelines
- Supported medico-marketing, enhancing sales with medical expertise
- Led CMEs and talks, boosting brand presence in medical communities
- Drove clinical research, integrating findings into sales strategies
- Managed KOL relationships, ensuring advocacy and accurate promotions
- Local Pharmacovigilance Officer
- Monitor pharmacovigilance matters like adverse events for vaccines
- Ensure that timelines are met for reporting of pharmacovigilance matters.
Resident Medical Officer
TRAVEL GUARD ASIA PACIFIC
01.2009 - 05.2011
- Demonstrated leadership and teamwork by fostering collaborative environment that supports growth among team members and colleagues
- Maintained professional interactions across all levels of personnel to achieve department and company goals
- Held accountable for role-specific duties as outlined by Regional Medical Director for Asia Pacific
- Engaged in departmental performance improvement initiatives and adhered to established quality standards
- Collaborated with Regional Medical Director and Medical Network Specialist to optimize resource utilization and control costs
- Ensured compliance with case management policies and procedures
- Contributed to development and updating of department-specific policies
- Managed final approval process for medical evacuations, ensuring medical necessity in partnership with on-duty supervisors
- Coordinated medical evacuation and patient transfers, adhering to high medical standards and protocols
- Monitored medical cases through direct communication with healthcare providers and analysis of medical reports
- Assessed medical cases for compatibility with treatment plans and travel requirements
- Conducted thorough case documentation and reviewed claims-related cases as needed
- Participated in educational in-services, training on compliance, and other relevant topics to enhance service delivery
- Supervised medical case management activities, providing experiential training and resources on aero medical transport and flight physiology
- Communicated daily activities, productivity, and performance issues to Regional Medical Director and Medical Network Specialist
- Intervened in complex medical cases to ensure quality care
- Pursued professional development opportunities, including attending conferences and leadership training to enhance job performance
- Maintained clinical practice capabilities beyond Medical Officer responsibilities
- Actively engaged in account management and marketing efforts to promote services to clients and prospects
- Fostered team growth and collaboration, ensuring high departmental standards and company goals alignment
- Streamlined quality management by adhering to policies and enhancing resource utilization with RMD APAC
- Managed medical evacuations, ensuring adherence to protocols and maintaining rigorous case oversight
- Contributed to staff development and professional growth through targeted training and educational initiatives.
- Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
Resident Medical Officer
PANTAI MEDICAL CENTRE, KUALA LUMPUR
Kuala Lumpur
01.2008 - 01.2009
- Managing acute cases in Emergency Department
- Provide assistance and support to Specialists and Consultants.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Interpreted diagnostic test results for deviations from normal
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions
- Prevented medical errors through vigilant attention to detail and strict adherence to established guidelines
Medical Officer - Department: Anaesthesiology
HOSPITAL SUNGAI BULOH, SELANGOR
01.2007 - 01.2008
- In charge of inducing and monitoring of patients ongoing surgery
- Pre-operative and post-operative management of patients
- Management of critical patients in intensive care unit
- Acute Pain Service.
- Improved patient outcomes by implementing evidence-based medical practices and protocols
- Completed patient referrals to other medical specialists
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
Medical Officer
HOSPITAL GERIK, PERAK
01.2004 - 01.2007
- Management of Outpatient, Inpatients Department and, Accident and Emergency Unit
- Management of Antenatal Clinic and labour room patients.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Reviewed complex cases alongside colleagues during peer consultations to develop consensus on appropriate courses of action for challenging scenarios
- Streamlined documentation processes, ensuring accurate, timely, and comprehensive medical records for improved continuity of care
- Completed patient referrals to other medical specialists
- Improved patient outcomes and delivery of care through improved clinical quality processes
- Developed comprehensive treatment plans for patients with chronic conditions, promoting overall health and wellbeing
- Discussed medical histories with patients in effort to provide most effective medical advice
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Implemented cost-saving measures while maintaining high-quality patient care, maximizing available resources for optimal results
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
- Verified complex diagnoses to facilitate treatment plans
House Officer
HOSPITAL TAIPING, PERAK
01.2002 - 01.2003
- Skilled at working independently and collaboratively in team environment
- Identified issues, analyzed information and provided solutions to problems
- Passionate about learning and committed to continual improvement
- Worked flexible hours across night, weekend, and holiday shifts
- Worked effectively in fast-paced environments
Education
MBA - Healthcare Management
International Business School, Universiti Teknologi Malaysia
Kuala Lumpur 06.2009 - 07.2011
M.D. - Medical
Universitas Padjadjaran
Indonesia 04.1996 - 08.2002
Skills
Analytical and Critical Thinking
Certificates And Training
- Introduction to the Singapore Healthcare System Workshop
- Growth Mindset and Learning Agility
- Project Management
- Media Spokesperson Training
- Takeda Medical Affairs Coaching to Excellence Workshop
- Takeda Medical Affairs Expansive Leadership
- Agile Fundamentals
- Strength Finders
- Business Acumen for MSLs and Medical Advisors
- JCI Accreditation
- MSQH Training
References
- Azlina Rahman, Head of Regulatory Affairs, Takeda Malaysia, +60122023742
- Mak Yuet Mei, Administrator Allied Health, ParkCity Medical Centre, +60178870937
- Zulkifli Abdullah, GM KPJ Taiping Medical Centre, +60173736099
Accomplishments
- Adapted quickly to changes in regulatory environments, maintaining compliance and operational efficiency in dynamic healthcare settings that led to successfully registered dengue vaccine in Malaysia and, setup of first vaccine registry and registry-based study.
- Successfully drive the implementation of Home Delivery Program under Patient Support Program in Singapore for haemophilia patients to received extended half-life (EHL) rFVIII
- Utilised strategic thinking to develop comprehensive launch excellence strategies, aligning with organisational goals demonstrated by successful establishment of advocacy group (Dengue Prevention Advocacy Malaysia – DPAM) to serve as an independent group focused on dengue prevention and control with coalition with medical societies (MPA, MSIDC, MyICID).
- Encouraged cross-border discussion and sharing of experiences among KOLs and treaters in oncology, IBD, dengue and haemophilia.
- Led cross-functional teams in implementing innovative solutions, demonstrating strong activator skills to drive ground-breaking projects. Successfully implemented Agile ways of working with vaccine cross-functional working towards successful launch of dengue vaccine.
- Led the development and implementation of adult immunization guidelines aimed at improving vaccination rates and reducing vaccine-preventable diseases among the adult population. Collaborated with key stakeholders including healthcare providers, public health agencies, and community organizations to ensure alignment with current best practices and recommendations. Resulted in increased awareness and adherence to adult immunization guidelines, leading to higher vaccination rates and improved public health outcomes. Additionally, provided training and educational resources to healthcare professionals to support the successful implementation of the guidelines, further contributing to the promotion of preventive healthcare measures within the community.
- Established strategic partnerships with Key Opinion Leaders (KOLs) in the field of influenza management, fostering collaboration and knowledge-sharing to enhance influenza prevention and treatment efforts. Led the creation of the Malaysia Influenza Working Group, bringing together experts from various disciplines to develop comprehensive strategies for influenza control and management. Facilitated regular meetings and educational initiatives to disseminate latest research findings and best practices, resulting in improved awareness, preparedness, and response to influenza outbreaks in Malaysia.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Head of Medical Affairs, Malaysia and Singapore
TAKEDA MALAYSIA SDN BHD
12.2020 - 04.2024
Administrator, Patient Care Standards & Governance
PARKCITY MEDICAL CENTRE
06.2018 - 12.2020
Operation and Clinical Manager
KPJ DAMANSARA SPECIALIST HOSPITAL
11.2015 - 06.2018
Medical Manager – Vaccine (Flu, PPMH, Travel Vaccine)
SANOFI AVENTIS MALAYSIA SDN. BHD.
05.2011 - 11.2015
MBA - Healthcare Management
International Business School, Universiti Teknologi Malaysia
06.2009 - 07.2011
Resident Medical Officer
TRAVEL GUARD ASIA PACIFIC
01.2009 - 05.2011
Resident Medical Officer
PANTAI MEDICAL CENTRE, KUALA LUMPUR
01.2008 - 01.2009
Medical Officer - Department: Anaesthesiology
HOSPITAL SUNGAI BULOH, SELANGOR
01.2007 - 01.2008
Medical Officer
HOSPITAL GERIK, PERAK
01.2004 - 01.2007
House Officer
HOSPITAL TAIPING, PERAK
01.2002 - 01.2003
M.D. - Medical
Universitas Padjadjaran
04.1996 - 08.2002
Similar Profiles
SARA HAFIZAHSARA HAFIZAH
Asia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHDAsia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHD
.jpeg&q=70 "Emirzaman Kamaruzaman")
Emirzaman KamaruzamanEmirzaman Kamaruzaman
Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)
Aileen Sue Ping LeeAileen Sue Ping Lee
Regional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHDRegional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHD