Dougina Anak Encha
Summary
Dynamic hospitality intern at DORMANI HOTEL KUCHING, adept in enhancing guest satisfaction through exceptional customer service and effective problem-solving. Demonstrated strong time management and teamwork skills while supporting front office, housekeeping, and food & beverage operations, ensuring seamless service delivery and room readiness. Eager to leverage hands-on experience in future roles.
Overview
1
1
year of professional experience
Work History
Intern- Front Office,Housekeeping&Food & Beverage
DORMANI HOTEL KUCHING
Kuching, Sarawak, Malaysia
04.2025 - 01.2026
- Assisted front office operations including guest check-in, check-out, reservations, and handling guest inquiries.
- Supported housekeeping team to maintain cleanliness and room readiness according to hotel standards.
- Assisted Food & Beverage operations including table setup, guest service, and event functions.
- Delivered excellent customer service to enhance guest satisfaction.
- Gained hands-on experience in hospitality operations, multitasking, and teamwork.
Education
High School Diploma -
SATT COLLEGE ( AFFILIATED WITH UITM)
Kuching, Sarawak, Malaysia12-2026
Skills
- Time management abilities
- Eager to learn
- Problem-solving
- Team collaboration
- Telephone etiquette
- Self-learning Ability
- Independece
Languages
English
Professional Working
Malay
Native or Bilingual
Timeline
Intern- Front Office,Housekeeping&Food & Beverage
DORMANI HOTEL KUCHING
04.2025 - 01.2026
High School Diploma -
SATT COLLEGE ( AFFILIATED WITH UITM)