Doslan @ Roslan Dirlan Makka
Kuala Lumpur,Malaysia
Summary
Accomplished Senior Operations Manager with a proven track record at Ayamas Shoppe Sdn Bhd, enhancing team productivity and operational excellence through strategic planning and effective communication. Skilled in KPI tracking and team leadership, I've driven significant improvements in customer satisfaction and operational efficiency, demonstrating a strong ability to multitask and solve problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Ready to help team achieve company goals.
Overview
33
33
years of professional experience
1
1
year of post-secondary education
Work History
Senior Operations Manager
Ayamas Shoppe Sdn Bhd
Shah Alam,Selangor Darul Ehsan, Selangor Darul Ehsan
10.2010 - 12.2023
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Prepared documents for internal and external audits.
- Allocated resources to planned programs according to business objectives.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
Area Manager
QSR Brands - Pizza Hut Malaysia
Kuala Lumpur, Kuala Lumpur
07.1990 - 09.2010
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Transformed underperforming teams into productive, profitable teams.
- Developed and implemented strategies to improve customer service and increase sales.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Education
Executive Bachelor - Human Resources Management
Asia E University
Shah Alam, Selangor Darul Ehsan 07.2011 - 12.2012
Skills
Operations Management
Employee Coaching
Standard Operating Procedures
Procedure optimization
Budget Administration
Decision-Making
Self Motivation
Team building
P&L Management
Team Leadership
Problem-Solving
Effective Communication
Inventory Control
Recruitment
Cost Control
Schedule Management
Languages
Malay
Proficient
C2
English
Advanced
C1
Software
Microsoft Excel
Microsoft Words
Microsoft Power Point
Referance
Mohamad Izham Bin Mohamad Haroun
DGM / Head of Department - Operation
Kara Holdings Sdn Bhd
+60122822861
Timeline
Executive Bachelor - Human Resources Management
Asia E University
07.2011 - 12.2012
Senior Operations Manager
Ayamas Shoppe Sdn Bhd
10.2010 - 12.2023
Area Manager
QSR Brands - Pizza Hut Malaysia
07.1990 - 09.2010
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