Doris Wangui Nderitu
Kuala Lumpur
Summary
Dedicated professional with 8+ years of experience in customer service, team leadership, and communication roles. Skilled in guiding, mentoring, and delivering clear instruction in multicultural settings. With strong communication skills, adaptability, and fluency in English and Swahili, I am eager to contribute to student growth and create an engaging learning environment as an English Teacher
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Concentrix Malaysia
Kuala Lumpur , Malaysia
07.2025 - 08.2025
- Guided customers through complex processes, explaining information clearly and patiently.
- Adapted communication style to different backgrounds, strengthening cross-cultural understanding.
- Trained and supported new team members, developing mentoring and coaching skills.
- Handled high-volume interactions, practicing patience, empathy, and problem-solving daily.
- Recognized for creating positive experiences through clarity and encouragement.
Credit Analyst Team leader
Mogo Auto
Nairobi , Kenya
07.2021 - 04.2023
- Coached and mentored a team of credit analysts, providing ongoing training and support.
- Developed feedback methods that improved both team confidence and performance.
- Assisted in resolving escalated customer cases, applying empathy and clear communication.
- Facilitated group learning sessions, strengthening presentation and leadership skills.
- Balanced performance goals with team development, fostering a supportive learning environment.
Credit Analyst
Mogo Auto
Nairobi , Kenya
07.2020 - 07.2021
- Explained financial processes and loan terms in simple, understandable language.
- Guided customers step-by-step through application requirements, building trust.
- Collaborated with colleagues to streamline processes, improving clarity and efficiency.
- Practiced accuracy and patience in reviewing documents, skills transferable to structured lesson delivery.
Education
Bachelor of Science - Mathematics
University of Nairobi
Nairobi , Kenay 05.2013 - 09.2017
Some College (No Degree) - 120 hour TEFL certificate
Teacher Record
Some College (No Degree) - Computer Package
Twinka Computer College
Nairobi , KenyaSkills
- Strong Communication & Interpersonal Skills
- Presentation & Public Speaking
- Mentoring & Team Guidance
- Patience & Empathy in Supporting Others
- Cross-Cultural Adaptability
- Problem-Solving & Conflict Resolution
- Active Listening & Relationship Building
- Customer Engagement & Support Experience
- Organizational & Time Management Skills
- Adaptability & Quick Learning
Languages
English
First Language
Swahili
Beginner (A1)
A1
Timeline
Customer Service Representative
Concentrix Malaysia
07.2025 - 08.2025
Credit Analyst Team leader
Mogo Auto
07.2021 - 04.2023
Credit Analyst
Mogo Auto
07.2020 - 07.2021
Bachelor of Science - Mathematics
University of Nairobi
05.2013 - 09.2017
Some College (No Degree) - 120 hour TEFL certificate
Teacher Record
Some College (No Degree) - Computer Package
Twinka Computer College