Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Doris Wangui Nderitu

Kuala Lumpur

Summary

Dedicated professional with 8+ years of experience in customer service, team leadership, and communication roles. Skilled in guiding, mentoring, and delivering clear instruction in multicultural settings. With strong communication skills, adaptability, and fluency in English and Swahili, I am eager to contribute to student growth and create an engaging learning environment as an English Teacher

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Concentrix Malaysia
Kuala Lumpur , Malaysia
07.2025 - 08.2025

  • Guided customers through complex processes, explaining information clearly and patiently.
  • Adapted communication style to different backgrounds, strengthening cross-cultural understanding.
  • Trained and supported new team members, developing mentoring and coaching skills.
  • Handled high-volume interactions, practicing patience, empathy, and problem-solving daily.
  • Recognized for creating positive experiences through clarity and encouragement.

Credit Analyst Team leader

Mogo Auto
Nairobi , Kenya
07.2021 - 04.2023

  • Coached and mentored a team of credit analysts, providing ongoing training and support.
  • Developed feedback methods that improved both team confidence and performance.
  • Assisted in resolving escalated customer cases, applying empathy and clear communication.
  • Facilitated group learning sessions, strengthening presentation and leadership skills.
  • Balanced performance goals with team development, fostering a supportive learning environment.

Credit Analyst

Mogo Auto
Nairobi , Kenya
07.2020 - 07.2021

  • Explained financial processes and loan terms in simple, understandable language.
  • Guided customers step-by-step through application requirements, building trust.
  • Collaborated with colleagues to streamline processes, improving clarity and efficiency.
  • Practiced accuracy and patience in reviewing documents, skills transferable to structured lesson delivery.

Education

Bachelor of Science - Mathematics

University of Nairobi
Nairobi , Kenay
05.2013 - 09.2017

Some College (No Degree) - 120 hour TEFL certificate

Teacher Record

Some College (No Degree) - Computer Package

Twinka Computer College
Nairobi , Kenya

Skills

  • Strong Communication & Interpersonal Skills
  • Presentation & Public Speaking
  • Mentoring & Team Guidance
  • Patience & Empathy in Supporting Others
  • Cross-Cultural Adaptability
  • Problem-Solving & Conflict Resolution
  • Active Listening & Relationship Building
  • Customer Engagement & Support Experience
  • Organizational & Time Management Skills
  • Adaptability & Quick Learning

Languages

English
First Language
Swahili
Beginner (A1)
A1

Timeline

Customer Service Representative

Concentrix Malaysia
07.2025 - 08.2025

Credit Analyst Team leader

Mogo Auto
07.2021 - 04.2023

Credit Analyst

Mogo Auto
07.2020 - 07.2021

Bachelor of Science - Mathematics

University of Nairobi
05.2013 - 09.2017

Some College (No Degree) - 120 hour TEFL certificate

Teacher Record

Some College (No Degree) - Computer Package

Twinka Computer College
Doris Wangui Nderitu