Hi, I’m
Dominic Emmanuel Olaybal
Sales And Events Operations
Kota Kinabalu
Summary
Goal-oriented manager with distinguished experience in various industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
years of professional experience
Work History
Borneo Gadget & TelecommunicationsKota Kinabalu
Sales and Marketing Manager
06.2022 - 02.2023
Job overview
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close sales deals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
The Seraya Hotel Kota Kinabalu
Assistant Operations Manager
09.2020 - 02.2022
Job overview
- Monitored employee productivity and optimized procedures to reduce costs.
- Developed and maintain operational guidelines for staff.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Communicated with customers to assess satisfaction with products and services received.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Ibis Styles Kota KinabaluKota Kinabalu
Food and Beverage Supervisor
12.2018 - 09.2020
Job overview
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Planned and executed promotions and special events in close collaboration with management.
Aviimo Sdn BhdKota Kinabalu
Warehouse Officer
06.2018 - 12.2018
Job overview
- Coordinated workflows for successful warehouse and distribution operations.
- Oversaw, supervised and directed warehouse workers to achieve performance targets.
- Organized logistics to consistently meet deadlines with minimal expense.
- Monitored stock levels and placed new orders to maintain optimal values.
- Improved warehouse operations by identifying and addressing problems impacting service delivery.
- Checked physical inventory through regular cycle counts and conducted full audits to trace and correct discrepancies.
- Supervised receiving, stocking and shipment in high-volume warehouse environment.
- Trained and mentored warehouse team members to take on different positions.
- Maintained current inventory tracking information using warehouse management system.
- Assigned tasks to team members to complete within designated time frames.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Resolved conflicts between team members and addressed complaints or grievances.
Oceanus Waterfront MallKota Kinabalu
Sales Events Coordinator
06.2016 - 06.2018
Job overview
- Produced concept plans for high-profile corporate meetings and events.
- Coordinated transportation and parking arrangements for guests and vendors.
- Coordinated travel and accommodations for event attendees.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented protocols and procedures to effectively manage planning process.
- Trained and supervised event staff to complete tasks on time.
- Monitored and controlled event expenditures to meet budgets.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed detailed event reports, documenting all aspects of each event.
Sutera Harbour Hotel & ResortKota Kinabalu
Events Executive
09.2014 - 12.2015
Job overview
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Coordinated travel and accommodations for event attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
- Coordinated florists, photographers, and musicians for events.
- Developed detailed event reports, documenting all aspects of each event.
Ming Garden Hotel & ResidencesKota Kinabalu
Sales Coordinator
03.2013 - 04.2014
Job overview
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Set up appointments with potential and current customers to promote new products and services.
- Researched potential clients and markets to prepare for appointments.
- Prepared pricing agreements and contracts to close sales.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Sagajuta Creatives & CommunicationsKota Kinabalu
Event Executive
02.2012 - 12.2012
Job overview
- Solicited and recruited new groups and organizations for mobile drives within established territories.
- Re-booked recurring events for following year.
- Identified opportunities for growth within current group base and facilitated plans to achieve growth percentage for total unit collection within territory.
- Planned productive work schedule to maximize number of sales calls and minimize expense.
- Developed and maintained collaborative working relationships with key accounts.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Negotiated with vendors to achieve most favorable terms.
- Liaised with clients to determine exact event requirements.
- Assembled creative and innovative event attractions based on internal capabilities.
- Developed detailed event reports, documenting all aspects of each event.
Echo ParkKota Kinabalu
Retail Supervisor
01.2009 - 02.2011
Job overview
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize team performance.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained team members in successful strategies to meet operational and sales targets.
Education
AMC CollegeKota Kinabalu
from Sijil Pelajaran Malaysia
04.2001
Asian Tourism International CollegeKota Kinabalu
from Culinary Arts
04.2001
Skills
Staff training/development
Timeline
Sales and Marketing Manager
Borneo Gadget & Telecommunications
06.2022 - 02.2023
Assistant Operations Manager
The Seraya Hotel
09.2020 - 02.2022
Food and Beverage Supervisor
Ibis Styles Kota Kinabalu
12.2018 - 09.2020
Warehouse Officer
Aviimo Sdn Bhd
06.2018 - 12.2018
Sales Events Coordinator
Oceanus Waterfront Mall
06.2016 - 06.2018
Events Executive
Sutera Harbour Hotel & Resort
09.2014 - 12.2015
Sales Coordinator
Ming Garden Hotel & Residences
03.2013 - 04.2014
Event Executive
Sagajuta Creatives & Communications
02.2012 - 12.2012
Retail Supervisor
Echo Park
01.2009 - 02.2011
AMC College
from Sijil Pelajaran Malaysia
04.2001
Asian Tourism International College
from Culinary Arts
04.2001
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