DOAN HUU MINH
SALE - CUSTOMER SERVICE
Ho Chi Minh City
Summary
Results-driven Telesales and Marketing professional with a strong background in client acquisition, account management and problem resolution. Skilled in developing and maintaining relationships with clients, identifying sales opportunities, and driving revenue growth. Fluent in both Vietnamese and English.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Advisor I, Customer Service
Concentrix Company
01.2024 - 05.2026
- When clients encounter technical difficulties or need assistance using the company's product, I will provide explanations and support to help resolve the issue.
- I will call the client to explain the issue to the client and discuss their expectations regarding the company's product.
- Furthermore, I ensure I stay updated with the company’s latest policies and procedures to provide accurate information to customers.
Telesales and Marketing
MPotech Company
04.2022 - 05.2023
- Utilized a consultative sales approach to acquire new clients and retain existing ones, resulting in a 25% increase in sales revenue.
- Conducted market research and analysis to identify and capitalize on emerging trends, allowing for the development of targeted marketing campaigns.
- Successfully resolved customer complaints and issues in a timely and effective manner, ensuring high levels of client satisfaction and retention.
- Collaborated with cross-functional teams to drive the implementation of new products and services, resulting in increased customer acquisition and revenue growth.
Freelance Real Estate Agent
08.2019 - 01.2022
- Successfully sold and rented out multiple properties, including The MarQ, Feliz en vista, Vista Verder, Masteri Millennium, and Vinhomes Golden River.
- Gained extensive knowledge of the real estate industry, including bank loan policies, legal requirements and market trends.
Sales Executive
Alma Resort (Paradise Bay Resort)
04.2017 - 05.2019
- Closed 40 contracts and engaged with over 200 clients during tenure.
- Gained knowledge of the hospitality industry and major hotel groups such as Hilton, Hyatt, Marriott and Movenpick.
Customer Service Officer
BigCat Software Solution
04.2014 - 11.2017
- Handled customer inquiries and complaints related to bank statements and software issues.
- Created daily reports and analyzed issues to provide effective solutions to customers and management.
Education
Restaurant Management
SaiGon Tourist Hospitality College
01-2010
Skills
-Presentations and public speaking
-KYC and Clients engagement
-Understand client needs and offer solutions
-Career planning
Timeline
Advisor I, Customer Service
Concentrix Company
01.2024 - 05.2026
Telesales and Marketing
MPotech Company
04.2022 - 05.2023
Freelance Real Estate Agent
08.2019 - 01.2022
Sales Executive
Alma Resort (Paradise Bay Resort)
04.2017 - 05.2019
Customer Service Officer
BigCat Software Solution
04.2014 - 11.2017
Restaurant Management
SaiGon Tourist Hospitality College