M. Dinesh Kumar
FRONT DESK EXECUTIVE
Badulla
Summary
CAREER OBJECTIVE
Innovative and discipline front office executive with 5 years of administrative leadership experience for top-level executives. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction.
Overview
18
18
years of professional experience
2002
2002
years of post-secondary education
4
4
Languages
Work History
Front Office Executive
C1 Fort Colombo
08.2022 - Current
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Reservations Managing reservations made by phone or online
- Guest complaints Handling guest issues, which may involve working with other departments or outside contractors
- Answer phone calls and direct inquiries to the appropriate department; Contribute to a positive and welcoming atmosphere for guests. Requirements and Skills.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Participated in regular staff meetings to discuss best practices and address any areas needing improvement within the front office team.
- Monitored inventory levels of supplies at the front desk area, ordering replacements as necessary to maintain smooth operations.
- Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
GRO-Guest Relative Office
Bally's Limited
01.2022 - 07.2022
- Review arrival list to welcome guest
- Attend to Special Guest and Answer their Inquiries
- Provide information about amenities, area and venue and promote
- Officer Assistance with certain tasks
Manager
A4 Residence Colombo Airport
05.2017 - 09.2018
- Recruiting, training and supervising staff
- Managing budgets
- Maintaining statistical and financial records
- Planning maintenance work, events and room bookings
- Handling customer complaints and queries
- Promoting and marketing the business
Manager
Guruge King's Island resort
05.2016 - 03.2017
- Planning and organising accommodation, catering and other hotel services
- Promoting and marketing the business
- Managing budgets and financial plans as well as controlling expenditure
- Maintaining statistical and financial records
- Setting and achieving sales and profit targets
- Analysing sales figures and devising marketing and revenue management strategies
- Recruiting, training and monitoring staff
- Planning work schedules for individuals and teams
- Meeting and greeting customers
- Dealing with customer complaints and comments
Receptionist
Metro City Hotel
11.2015 - 03.2016
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures; monitoring logbook; Issuing visitor badges
- Maintains telecommunication system by following manufacturer's Instructions for house phone and console operation
Employee
Franek LLC Facility Management
06.2013 - 06.2015
- An employee in this class performs work involving receiving, storing, inventorying and issuing materials and supplies for a central storage warehouse having a large volume of materials and supplies and distribution activities
- Tasks require some physical labor in the loading and unloading of goods received and to be delivered
- Work is routine and directed by established procedures with instructions provided for new and unusual assignments
Store Keeper
Saudi Catering
06.2007 - 12.2012
- Oversees deliveries and pickups to insure qualities and quantity of products
- Checks perpetual inventory regularly
- Recommends purchases to supervisor
- Loads and unload materials and suppliers using available hand trucks and front-end loaders
- Records deliveries and pickups
- Maintains inventory records and tracking system
- Determines appropriate places for storage
- Rotates stock as needed
- Monitors activities in warehouse to insure proper recording of outgoing materials
- Adjusts inventory levels to reflect receipts and disbursements
- Sweeps, mops, vacuums, strips, waxes and buffs floor surfaces
- Cleans restroom areas and replenishes paper suppliers and soap as necessary
- Clean windows, walls, wood wok, blinds and light fixtures
- Dusts and cleans desks and other furniture
- Empties trash receptacles; deposits recyclable material in proper receptacles
- Sweeps sidewalks and walkways outside buildings; polices grounds, picking up debris; shovels snow and / or applies de-icing compounds to walkways and driveways, as necessary
- Replaces burned out light bulbs
- Prepares requisition forms to obtain necessary supply for coming workweek
- Sets traps for rodents and other pests, appropriately discarding trapped animals
- Performs other related work as required
Education
GCE (O/L) -
GCE (A/L) - undefined
Computer literacy - undefined
BICS
06.2013 - 07.2013
Skills
Mail handling
Reception duties
Calendar management
Scheduling coordination
Document management
Fast learner
Multitasking and time management
Excellent communication
High volume phone inquiries
Customer relations and communications
Interpersonal skills
Personal Information
- NIC Number: 198606201231
- Date of Birth: 03/02/86
- Gender: Male
- Nationality: Sri Lankan
Timeline
Front Office Executive
C1 Fort Colombo
08.2022 - Current
GRO-Guest Relative Office
Bally's Limited
01.2022 - 07.2022
Manager
A4 Residence Colombo Airport
05.2017 - 09.2018
Manager
Guruge King's Island resort
05.2016 - 03.2017
Receptionist
Metro City Hotel
11.2015 - 03.2016
Employee
Franek LLC Facility Management
06.2013 - 06.2015
Computer literacy - undefined
BICS
06.2013 - 07.2013
Store Keeper
Saudi Catering
06.2007 - 12.2012