Miro
Divyashree Narasimhan
Product Leader
Kuala Lumpur
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Collaborative approach and commitment to excellence. Skilled in identifying opportunities for enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Adapts well to fast-paced environments and drives advancements.
Overview
20
20
years of professional experience
7
7
Certifications
Work History
Product Lead
Ultradata
01.2023 - Current
- Oversaw the entire lifecycle of product development from concept to launch, ensuring successful rollouts and customer satisfaction.
- Created comprehensive documentation for each stage of product development, facilitating clear communication among all stakeholders involved in the process.
- Ensured compliance with relevant regulations and industry standards by staying abreast of changes in the field, and adapting product designs accordingly.
- Optimized user experience by conducting usability testing and incorporating feedback into product designs.
- Regularly reviewed competitor offerings to ensure our products remained at the forefront of industry trends and innovations.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated design meetings and decisions with internal departments and teams.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Directed planning and budgeting efforts.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Senior Product Manager
YTL Communications, Kuala Lumpur
09.2018 - Current
- Establish criteria for each milestone within product roadmap to measure developmental progress.
- Oversee entire product deployments from vision and creation to rollout and delivery.
- Increased new client acquisition by 10 times through targeted initiatives.
- Facilitated increased product awareness through promotion and innovative sales strategy.
- Successfully implemented DIY (do it yourself) and self-activate features to help control calls/service requests/emails to helpdesk.
- Brought in helpdesk within application to manage long wait on IVR.
- Devised solutions to improve underperforming functionality listings.
- Compiled product and customer data to generate informed engagement projections.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Created product positioning strategies designed to achieve optimal market penetration.
Product Manager
BTF Technology
09.2017 - 08.2018
- Created an Asset tracking B2B Mobile app, Web portal & Tab app for a Korean Client.
- Managed product development, sprints/cycles, deliverables, and customer communication.
- Delivered operating plan, achieved objectives, and tracked product progress.
- Focused on building critical features up front to identify constraints and technical challenges.
Operations Manager
IBM India Pvt Ltd
03.2010 - 08.2017
- Set up and managed, SAP Post migration operations team - Org management, Time, Personnel Administration modules.
- Driven SAP modules operations (GCG, MEA and LA) for around 80 countries.
- Identified opportunities to introduce new feature and enhancement of an application basis market research, customer & end user feedback and defects.
- Conduct feasibility check of product enhancements, assess required man hours, financial investment, timelines to deploy new application/enhancement and addressing defects.
- Created Business process and procedures with workflow depiction and designed process manuals.
- Managed a team of resources handling multiple delivery processes for in-house clients, application testing & data updates.
- Designed & Implemented – Auto tracking of activities, Auto allocation of emails, Case Management system.
- Administered and delivered trainings to clients by partnering with vendors for Faculty and facilities support.
- Managed financial pay outs to vendors and revenue realizations-based on trainings delivered.
- Managed documentation for auditing purpose.
- Reduced quarterly accruals by 10 times.
Team Leader
Team Lease Services Pvt Ltd
03.2009 - 02.2010
- Mentored and guided employees to foster proper completion of assigned duties.
- Led team of 20 members while providing exceptional customer service.
- Implemented new working processes which delivered continued improvements.
- Cross-trained and provided back up for team members.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for cases raised.
HR Generalist
Kelly Services Pvt. Ltd
08.2006 - 10.2007
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Spearheaded recruitment initiatives across all levels and functions.
- Interviewed candidates and conducted background checks and verification.
- Designed orientation program for new entrants to induct them into organizational culture and create policy awareness.
- Responsible for maintaining centralized employee database, filing of documents, issuing leave cards, and sending salary inputs to finance.
HR Recruitment Specialist
Team Lease Services Pvt Ltd
04.2005 - 07.2006
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged online job boards to advertise open positions and engage with potential candidates.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.
- Overachieved monthly targets month on month by 10% - 15.
Education
Bachelor of Science - Mathematics, Statistics & Computer Science
University of Mysore
06.2001 - 2004.05
Skills
Value Stream Mapping
Certification
TOGAF 9.2, The Open Group (Certification Pending)
Software
Jira
Confluence
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programs4-day work weekWork from home optionPaid time offInterests
Innovation
Sustainability
Product
Analytics
Market Research
Timeline
Product Lead
Ultradata
01.2023 - Current
TOGAF 9.2, The Open Group (Certification Pending)
04-2022
AIGPE, Value Stream Mapping Specialist
10-2021
CSPO, Scrum Alliance
06-2021
CSM, Scrum Alliance
01-2021
Product Management Fundamentals, University of Maryland
08-2020
Senior Product Manager
YTL Communications, Kuala Lumpur
09.2018 - Current
Product Manager
BTF Technology
09.2017 - 08.2018
Lean SixSigma, YellowBelt
10-2012
Operations Manager
IBM India Pvt Ltd
03.2010 - 08.2017
Team Leader
Team Lease Services Pvt Ltd
03.2009 - 02.2010
HR Generalist
Kelly Services Pvt. Ltd
08.2006 - 10.2007
HR Recruitment Specialist
Team Lease Services Pvt Ltd
04.2005 - 07.2006
Diploma, NIIT
03-2002
Bachelor of Science - Mathematics, Statistics & Computer Science
University of Mysore
06.2001 - 2004.05
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