DIVYA A/P NANATHOMY
Administrative & Operations Executive | Fresh Graduate
Sungai Petani, Kedah,02
Summary
Detail-oriented and organized International Business graduate with internship experience in administration, operational reporting, and customer service support. Skilled in handling documentation, preparing Excel reports, monitoring operational performance, and coordinating daily office activities. Able to work efficiently in fast-paced environments with strong time management and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Business Analyst (Operations & Reporting) - Intern
Summitnext Tecnologhies Sdn.bhd
08.2025 - 01.2026
- Prepared and maintained daily End-of-Day (EOD) operational reports using Microsoft Excel for a 30-agent support team.
- Monitored agent performance, attendance, and productivity metrics to ensure operational compliance.
- Provided hourly performance updates to clients, improving reporting transparency and response time.
- Assisted a 5-member support team in task coordination and escalation handling during Team Leader absence.
- Supported operations team in data tracking and performance monitoring.
Front Clerk (Internship)
Sentoan Agency
08.2022 - 11.2022
- Managed customer enquiries, walk-in clients, and phone communications, assisting approximately 100 customers daily.
- Processed road tax renewals, insurance applications, and JPJ documentation accurately.
- Handled daily transactions including payments, receipts, and customer records.
- Performed accurate data entry for vehicle and customer information.
- Organized and maintained administrative documentation and filing systems.
Education
BBA - International Business
Management And Science University
Shah Alam, Selangor, Malaysia 04.2001 -
Diploma - Diploma in Management
Management And Science University
Shah Alam, Selangor, Malaysia 04.2001 -
Secondary School - SPM
SMK DATO BIJAYA SETIA
Sungai Petani, Kedah, Malaysia12-2019
Skills
Microsoft Excel (Pivot Tables, VLOOKUP, Basic Formulas)
Data Entry & Documentation
Operational Reporting
Administrative Support
Performance Monitoring
Customer Service & Communication
Team Coordination
Basic Data Analysis
Certification
Microsoft excel basic, intermediate & advance level
Timeline
Microsoft excel basic, intermediate & advance level
10-2025
Business Analyst (Operations & Reporting) - Intern
Summitnext Tecnologhies Sdn.bhd
08.2025 - 01.2026
Front Clerk (Internship)
Sentoan Agency
08.2022 - 11.2022
BBA - International Business
Management And Science University
04.2001 -
Diploma - Diploma in Management
Management And Science University
04.2001 -
Secondary School - SPM
SMK DATO BIJAYA SETIA
References
- Ms. Connie, Manager, 0166604784, connie.w@summitnext.my
- Ms. Wani, HR Executive, 0134384611, nurhazwanisamsodeen@summitnext.my