Divina Alma Domingo
Assistant Restaurant Manager
Kuala Lumpur,14
Summary
Dynamic leader with proven expertise in staff training and development, and food safety compliance, honed at The Social Restaurant and Ekkamai Thai Kitchen. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional interpersonal communication and inventory control skills. Demonstrated a commitment to excellence, significantly improving team efficiency and service quality. Well-trained Assistant Restaurant Manager promoting years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Assistant Restaurant Manager
The Social Restaurant @ Bangsar
Kuala Lumpur, Kuala Lumpur
02.2022 - Current
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Supervisor
Ekkamai Thai Kitchen and Restaurant
Kuala Lumpur, Kuala Lumpur
03.2019 - 01.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Wait Staff Member
The Social Restaurant
Kuala Lumpur, Kuala Lumpur
07.2017 - 02.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Created appealing table settings and dining room layouts for special occasions and events.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Education
Bachelor of Elementary Education - Under Grad
06.2024 - 04.2024
- Dean's List, [Semester, Year]
High School Diploma -
04.2001 -
- Degree Awarded with [Honors]
Elementary Graduate - Elementary Graduate
06.2024 -
- Degree Awarded with [Honors]
Skills
Staff Training and Development
Singing,Playing Guitar,Dancing,Outdoor Games
I love Connecting with others either same race or different.
I Do Enjoy Joining Sports.
Timeline
Abra Valley Colleges Foundation - Bachelor of Elementary Education, Under Grad
06.2024 - 04.2024
Bangued West Elementary School - Elementary Graduate, Elementary Graduate
06.2024 -
Assistant Restaurant Manager - The Social Restaurant @ Bangsar
02.2022 - Current
Supervisor - Ekkamai Thai Kitchen and Restaurant
03.2019 - 01.2022
Wait Staff Member - The Social Restaurant
07.2017 - 02.2018
Abra Valley Colleges Foundation - High School Diploma,
04.2001 -
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