Divashini Harikrishnan

• Utilize advanced data analysis techniques to monitor, identify, and investigate potential instances of internal fraud
• Collaborate with cross-functional teams to analyze transactional data, behavior patterns, and anomalies, aiming to proactively detect fraudulent activities
• Conduct comprehensive risk assessments by evaluating internal controls, processes, and systems
• Develop and implement strategies to mitigate fraud risks, ensuring compliance with regulatory guidelines and industry best practices
• Lead investigations into suspected fraudulent activities, gathering evidence, conducting interviews, and collaborating with law enforcement when necessary
• Compile detailed reports and presentations to communicate findings to senior management
• Leverage cutting-edge fraud detection tools, software, and data analytics platforms to enhance the accuracy and efficiency of fraud detection processes
• Stay updated on industry trends and emerging technologies to continuously improve methodologies
• Identify opportunities to enhance existing fraud prevention and detection processes
• Propose and implement process improvements, automation, and streamlining efforts to optimize fraud risk management strategies
• Enhanced fraud detection capabilities through continuous improvement of risk models and decision systems.

• Monitoring day-to-day systematic fraud and risk monitoring of Citibank Australia and its affiliate partner consumer banking business line in order to reduce risk and impact of financial fraud
• Analysed large amounts of data to find patterns of fraud and anomalies
• Engaged customers directly to notify of fraudulent activity and minimize impacts and provided exceptional customer support
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
• Specialize at applying statistical analysis to data sets to identify and prevent fraud
• Execute formal training and mentorship to new members

• Assist in executing the business strategy by developing and producing Management Information

Systems and analyses for Citibank India & Australia.

• Make recommendations related to fraud prevention and loss control and ensure the quality of the

tasks/services provided.

• Provides guidance and input to the department, cross-functional or cross-area teams that focus on

process improvement efforts or projects.

• Achieved a high NPS score for customer engagement and interaction ranking as the top performer

within the department.

• Reported financial data and updated financial records in ledgers and journals
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
• Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
• Assessed data and information to verify entry, calculation and billing code accuracy