Dinihsha Ravindran
Johor
Summary
Results-driven professional with strong organisational skills and a track record of meeting deadlines. Adapts effectively in high-pressure environments, collaborating seamlessly within teams or working independently. Engages proactively in learning new responsibilities, consistently contributing to workplace objectives and fostering a positive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service cum Sales Assistant
Prudential Ampri Cleanroom Services
, Singapore
08.2025 - 03.2026
- Achieved high customer satisfaction through effective resolution of inquiries and complaints.
- Increased sales opportunities by supporting appointment scheduling for team members.
- Restored customer loyalty by resolving complex issues promptly.
- Enhanced product selection experiences by guiding customers with tailored recommendations.
- Maximised customer retention by managing returns and exchanges with a focus on satisfaction.
- Optimised transaction processing efficiency for cash, credit, and debit payments.
- Maintained comprehensive knowledge of product features, benefits, and availability.
- Improved efficiency in order processing and documentation through organised filing systems.
- Contributed to operational excellence by executing assigned tasks effectively.
Administrative Assistant Cum HR Support
Tri-Star Industries Pte Ltd
Singapore
07.2024 - 07.2025
- Directed management of employee data, overseeing onboarding, transfers, terminations, job changes, and salary adjustments within HR systems.
- Ensured accuracy and compliance of HR documentation and employee records in alignment with company policies.
- Facilitated payroll processing by effectively managing employee inquiries and rectifying timesheet discrepancies.
- Documented employee overtime and calculated correct payment rates.
- Maintained confidentiality of payroll information, upholding strict data protection standards to safeguard employee privacy.
- Liaised with HR department to update employee records, ensuring accurate reflection of leave, benefits, and salary adjustments.
Customer Service Officer
Philips
Singapore
12.2022 - 06.2023
- Greeted and welcomed customers.
- Provided office and administrative support.
- Managed approximately 50 incoming and outgoing calls as well as emails.
- Monitored consumer feedback on products and services.
- Resolved complaints to enhance customer satisfaction.
- Advised customers on product issues.
- Categorised products as under warranty or out of warranty.
- Created RMA cases based on product issues.
- Notified customers when products were ready for pickup.
- Arranged truck deliveries of products to customers.
- Demonstrated product usage to customers.
- Prepared invoices for over-the-counter purchases and out-of-warranty repairs.
- Collected cash and cashless payments, updating sales records on Sage system (Accpac).
- Supported management in ensuring smooth daily operations.
- Ensured cleanliness of service centre and front counters.
- Trained new employees and reported performance to management.
- Conducted stock counts and executed tasks assigned by management.
Customer Service Officer
Maker Trading Pte Ltd
Singapore
11.2021 - 11.2022
- Attended to walk-in clients, performed office and administrative tasks, communicated with customers via phone and email, managed 30 incoming calls, and provided tailored quotations based on customer requirements including materials, storage size, location, and air conditioning needs.
- Answering client inquiries via WhatsApp, email, and phone.
- Followed up with potential customers via email and WhatsApp, monitored warehouse operations, sent work orders based on customer storage box locations, checked and updated customer payments every other day, handled cash and cashless payments, updated files and customer payments on WMS, and managed warehouse event files daily.
- Executed assigned tasks from management promptly.
Inventory Admin Cum CS Officer
DHL Supply Chain
Malaysia
02.2017 - 06.2020
- Overseeing, managing inventory control and warehouse operations; including receiving, storage, and distribution of materials and equipment.
- Prepared reports on inventory operations, stock levels, and adjustments, ensuring accurate accounting for deliveries and stock.
- Evaluated deliveries, shipments, and stock levels, enhancing inventory control procedures.
- Tracked fuel and diesel usage to identify patterns and improve resource management.
- Assigned and coordinated usage of vehicles, lorries, and machinery based on site demand, collaborating with internal and external parties for all deliveries and shipments.
- Arrange and coordinate transportation for local and overseas shipment, if any.
- Managed approximately 100 outgoing calls and email per day from customers and clients.
- Assisting in Logistics Manager for administration, upkeep and record.
- Executed tasks assigned by management to enhance operational efficiency.
Education
Certificate of Higher Education - Hospitality in Cruise Management
Kolej Antarabangsa Greencity
Kuala Lumpur, 1401-2016
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Seremban Dua
Malaysia12-2014
Skills
- Point of sale
- Sales processing
- Order fulfilment
- Inventory management
- Shipping coordination
- Computer literacy
- Microsoft Excel
- Multitasking and adaptability
- Customer orientation
- Communication skills
- Relationship management
- Critical thinking
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Intermediate
B1
Certification
- [Area of certification] certified
Interests
- Singing and music appreciation
- Dancing and creative expression
- Writing motivational and philosophical quotes
- Reading philosophy and self-development materials
- Exploring personal growth and mindfulness topics
- Creative storytelling
Accomplishments
- Achieved 8th Place in Asia Top 10 Employee Awards for outstanding sales performance and highest sales achievement across the region.
- Recognized for consistently exceeding sales targets and contributing to company growth through strong client relationships and business development.
- Demonstrated exceptional communication, negotiation, and customer service skills in a competitive regional environment.
- Awarded for dedication, reliability, and high-performance contribution to overall team success.
Timeline
Customer Service cum Sales Assistant
Prudential Ampri Cleanroom Services
08.2025 - 03.2026
Administrative Assistant Cum HR Support
Tri-Star Industries Pte Ltd
07.2024 - 07.2025
Customer Service Officer
Philips
12.2022 - 06.2023
Customer Service Officer
Maker Trading Pte Ltd
11.2021 - 11.2022
Inventory Admin Cum CS Officer
DHL Supply Chain
02.2017 - 06.2020
Certificate of Higher Education - Hospitality in Cruise Management
Kolej Antarabangsa Greencity
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Seremban Dua