DINESHSUNDARAR GANAPATHY
Customer Service Representative
Kajang
Summary
Dynamic Customer Service Representative with a proven track record of delivering exceptional communication, active listening, and analytical problem-solving skills. Committed to enhancing customer experiences through a service-oriented approach that prioritizes understanding individual needs and preferences. Adept at providing tailored solutions that foster loyalty and satisfaction, ensuring each interaction contributes positively to the overall customer journey. Passionate about driving results and creating lasting relationships by consistently exceeding expectations.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Customer Service Representative (Technical)
Daythree
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative (Technical)
ASK Resource (Maxis)
04.2023 - 03.2024
- Attend to all incoming calls as general enquiry, Billing, Plan Change, Add/Delete Service
- Assist customer for a basic trouble shoot for fibre calls related
- Advice customer on new product promo
- Manage customer if request for a goodwill waiver on their bill charges
- Assist to create report to send repair team for site visit
- Manage calls regarding transfer account from different provider such as converting fibre service from TM to Maxis/Maxis to TM
- Email service which related to internal process
- Assist to attend manager callbacks if required
- Creating callback process (Action Item) which follow up with customer end to end till issue solve
Customer Service Representative
AEGIS BRO MALAYSIA SDN BHD - STARHUB
06.2022 - 04.2023
- Attend to all incoming calls as general enquiry, Billing, Plan Change, Add/Delete Service
- Assist customer for a basic trouble shoot for fibre calls related
- Advice customer on new product promo
- Manage customer if request for a goodwill waiver on their bill charges
- Assist to create report to send repair team for site visit
- Email service which related to internal process
- Assist to attend manager callbacks if required
- Creating callback process (Action Item) which follow up with customer end to end till issue solve
Telesales Executive
DAYTHREE BUSINESS SERVICES - (MAXIS)
05.2019 - 08.2021
- Contacting potential or existing customers to inform them about a product or service using scripts
- Asking questions to understand customer requirements and close sales
Customer Service Representative
STREAMYX-
10.2015 - 11.2016
- Attending inbound call from customer to enquiry on technical issue for streamyx account
- Assist customer to solve the problem and do troubleshooting and guide them accordingly
CXL EXECUTIVE SDN BHD - UMOBILE
10.2015 - 03.2016
- Attend inbound calls from customer and assist customer on their problem like billing assist
- Troubleshooting
- Advise relevant problem
RETAIL STAFF
DIGI TELECOMMUNICATIONS SDN BHD - PETALING JAYA
09.2013 - 09.2015
- Provision of customer service from greeting customers at the entrance and welcoming through to plan explanation and pricing deals
- Assist customer in selecting the most appropriate plan and advice on recent release Phones
Education
PMR & SPM - undefined
Sek.Men.Keb.Jalan Bukit
Diploma - Logistics and Supply Chain
Asia E University
undefined
Sekolah Kebangsaan Jalan Bukit (Satu)
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Personal Information
- Ethnicity: Indian
- Citizenship: Malaysian
- Health Status: Excellent
- Date of Birth: 01/12/93
- Gender: Male
- Marital Status: Married
Preference
Yes, RM3500 - RM4000
Timeline
Customer Service Representative (Technical)
Daythree
06.2024 - Current
Customer Service Representative (Technical)
ASK Resource (Maxis)
04.2023 - 03.2024
Customer Service Representative
AEGIS BRO MALAYSIA SDN BHD - STARHUB
06.2022 - 04.2023
Telesales Executive
DAYTHREE BUSINESS SERVICES - (MAXIS)
05.2019 - 08.2021
Customer Service Representative
STREAMYX-
10.2015 - 11.2016
CXL EXECUTIVE SDN BHD - UMOBILE
10.2015 - 03.2016
RETAIL STAFF
DIGI TELECOMMUNICATIONS SDN BHD - PETALING JAYA
09.2013 - 09.2015
PMR & SPM - undefined
Sek.Men.Keb.Jalan Bukit
undefined
Sekolah Kebangsaan Jalan Bukit (Satu)
Diploma - Logistics and Supply Chain
Asia E University