Summary
Overview
Work History
Education
Skills
Personal Information
Preference
Timeline
Generic
DINESHSUNDARAR GANAPATHY

DINESHSUNDARAR GANAPATHY

Customer Service Representative
Kajang

Summary

Dynamic Customer Service Representative with a proven track record of delivering exceptional communication, active listening, and analytical problem-solving skills. Committed to enhancing customer experiences through a service-oriented approach that prioritizes understanding individual needs and preferences. Adept at providing tailored solutions that foster loyalty and satisfaction, ensuring each interaction contributes positively to the overall customer journey. Passionate about driving results and creating lasting relationships by consistently exceeding expectations.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Customer Service Representative (Technical)

Daythree
06.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative (Technical)

ASK Resource (Maxis)
04.2023 - 03.2024
  • Attend to all incoming calls as general enquiry, Billing, Plan Change, Add/Delete Service
  • Assist customer for a basic trouble shoot for fibre calls related
  • Advice customer on new product promo
  • Manage customer if request for a goodwill waiver on their bill charges
  • Assist to create report to send repair team for site visit
  • Manage calls regarding transfer account from different provider such as converting fibre service from TM to Maxis/Maxis to TM
  • Email service which related to internal process
  • Assist to attend manager callbacks if required
  • Creating callback process (Action Item) which follow up with customer end to end till issue solve

Customer Service Representative

AEGIS BRO MALAYSIA SDN BHD - STARHUB
06.2022 - 04.2023
  • Attend to all incoming calls as general enquiry, Billing, Plan Change, Add/Delete Service
  • Assist customer for a basic trouble shoot for fibre calls related
  • Advice customer on new product promo
  • Manage customer if request for a goodwill waiver on their bill charges
  • Assist to create report to send repair team for site visit
  • Email service which related to internal process
  • Assist to attend manager callbacks if required
  • Creating callback process (Action Item) which follow up with customer end to end till issue solve

Telesales Executive

DAYTHREE BUSINESS SERVICES - (MAXIS)
05.2019 - 08.2021
  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Asking questions to understand customer requirements and close sales

Customer Service Representative

STREAMYX-
10.2015 - 11.2016
  • Attending inbound call from customer to enquiry on technical issue for streamyx account
  • Assist customer to solve the problem and do troubleshooting and guide them accordingly

CXL EXECUTIVE SDN BHD - UMOBILE
10.2015 - 03.2016
  • Attend inbound calls from customer and assist customer on their problem like billing assist
  • Troubleshooting
  • Advise relevant problem

RETAIL STAFF

DIGI TELECOMMUNICATIONS SDN BHD - PETALING JAYA
09.2013 - 09.2015
  • Provision of customer service from greeting customers at the entrance and welcoming through to plan explanation and pricing deals
  • Assist customer in selecting the most appropriate plan and advice on recent release Phones

Education

PMR & SPM - undefined

Sek.Men.Keb.Jalan Bukit

Diploma - Logistics and Supply Chain

Asia E University

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Sekolah Kebangsaan Jalan Bukit (Satu)

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Personal Information

  • Ethnicity: Indian
  • Citizenship: Malaysian
  • Health Status: Excellent
  • Date of Birth: 01/12/93
  • Gender: Male
  • Marital Status: Married

Preference

Yes, RM3500 - RM4000

Timeline

Customer Service Representative (Technical)

Daythree
06.2024 - Current

Customer Service Representative (Technical)

ASK Resource (Maxis)
04.2023 - 03.2024

Customer Service Representative

AEGIS BRO MALAYSIA SDN BHD - STARHUB
06.2022 - 04.2023

Telesales Executive

DAYTHREE BUSINESS SERVICES - (MAXIS)
05.2019 - 08.2021

Customer Service Representative

STREAMYX-
10.2015 - 11.2016

CXL EXECUTIVE SDN BHD - UMOBILE
10.2015 - 03.2016

RETAIL STAFF

DIGI TELECOMMUNICATIONS SDN BHD - PETALING JAYA
09.2013 - 09.2015

PMR & SPM - undefined

Sek.Men.Keb.Jalan Bukit

undefined

Sekolah Kebangsaan Jalan Bukit (Satu)

Diploma - Logistics and Supply Chain

Asia E University
DINESHSUNDARAR GANAPATHYCustomer Service Representative