Dinesh Kumar
Operation Manager
Kuala Lumpur,Kuala Lumpur
Summary
Dynamic Operations Manager and MBA candidate with over 10 years of cross-functional experience in education, hospitality, and finance. Proven track record of driving top sales performance while optimizing complex business workflows, underscoring a commitment to excellence. Expertise in balancing strategic leadership with hands-on technical support enhances customer retention and operational efficiency. Recognized for strategic planning, process optimization, and effective resource management, with a strong focus on team collaboration and adaptability to achieve measurable results in dynamic environments.
Overview
12
12
years of professional experience
Work History
Centre Operation Manager
Aureus Group Pte Ltd
01.2025 - Current
- Drove new student enrollments to secure monthly top sales performer award in February 2025, consistently exceeding established sales goals.
- Cultivated strong parent relationships to enhance student retention rates.
- Streamlined teacher scheduling and lesson delivery processes to maximize operational efficiency.
- Oversaw financial operations, ensuring accurate management of billing payments and administrative workflows.
Restaurant Manager
Commonwealth Concepts Pte Ltd
08.2022 - 12.2024
- Performance Leadership: Recognized as Best Employee of the Month (June 2023) for leading and training a high-performance service team.
- Cost Control: Monitored sales data and controlled operational costs to meet and exceed revenue targets.
- Supply Chain: Managed end-to-end inventory and supplier coordination to minimize waste and ensure stock availability.
- Service Recovery: Professionally resolved guest feedback, maintaining a high standard of customer satisfaction and repeat business.
Compliance Officer
Prudential Assurance Malaysia
01.2020 - 08.2022
- Risk Mitigation: Conducted rigorous audits of advisory activities and transactions to ensure 100% adherence to regulatory standards.
- Stakeholder Training: Empowered financial consultants by providing specialized compliance training and policy guidance.
- Regulatory Liaison: Acted as a primary point of contact for regulatory bodies, preparing detailed compliance and risk reports.
Technical Support Officer
Egulen System Sdn Bhd
01.2019 - 12.2019
- Provided technical support and troubleshooting for POS hardware and software issues.
- Installed, configured, and maintained POS systems for retail and F&B clients.
- Resolved network, payment terminal, and system integration problems.
- Conducted user training and guided clients on system usage.
- Escalated complex technical issues and ensured timely resolution to minimize downtime.
Quality Assurance Officer
Baba Products (M) Sdn. Bhd
06.2018 - 12.2018
- Conducted quality inspections on raw materials and finished products to ensure compliance with food safety standards.
- Performed laboratory testing and documentation in accordance with QA procedures.
- Monitored production processes to maintain product consistency and hygiene standards.
- Identified non-conformities and implemented corrective actions.
- Ensured compliance with HACCP and internal quality control requirements.
Customer Service Executive
Petronas Berhad
09.2014 - 02.2016
- Handled customer enquiries via phone, email, and ensuring prompt resolution.
- Managed complaints professionally to maintain high customer satisfaction.
- Coordinated with internal departments to resolve service issues efficiently.
- Maintained accurate customer records and service documentation.
Education
Business Management
Cybernetics International College Technology
12-2013
Bachelor's - E-Business and Technology Management
Liverpool John Moores University
09-2017
Diploma - Business Management
Cybernetics International College Technology
12-2013
Skills
- Operations Planning
- Customer relations
- Customer Service Leadership
- Operational excellence
- Business analysis
- Organizational development
- Safety management
- Strategic planning
- Team leadership
Accomplishments
- Best Employee of the Month Commonwealth Concepts, June 2023
- Best Employee of the Department Prudential Assurance, August 2021
- Monthly Top Sales Performer - Exceeded monthly sales targets by 25% Aureus Group, February 2025
LANGUAGES
English
Malay
Tamil
Mandarin
Timeline
Centre Operation Manager
Aureus Group Pte Ltd
01.2025 - Current
Restaurant Manager
Commonwealth Concepts Pte Ltd
08.2022 - 12.2024
Compliance Officer
Prudential Assurance Malaysia
01.2020 - 08.2022
Technical Support Officer
Egulen System Sdn Bhd
01.2019 - 12.2019
Quality Assurance Officer
Baba Products (M) Sdn. Bhd
06.2018 - 12.2018
Customer Service Executive
Petronas Berhad
09.2014 - 02.2016
Business Management
Cybernetics International College Technology
Bachelor's - E-Business and Technology Management
Liverpool John Moores University
Diploma - Business Management
Cybernetics International College Technology