Dinesh Balu
Petaling Jaya,Selangor
Summary
Dynamic and highly accomplished Customer Service Representative with a proven track record of consistently exceeding customer expectations and driving satisfaction across diverse industries. Expert in handling complex inquiries, resolving issues with speed and precision, and turning challenges into opportunities to build trust and loyalty. Recognized for exceptional communication skills, empathy, and a solutions-oriented approach that strengthens customer relationships and enhances brand reputation. Technically proficient in leading customer support systems, with a passion for delivering seamless, high-quality service experiences that leave a lasting impression.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Experience Specialist(Contract)
The Access Group
Kuala Lumpur, Selangor
12.2024 - Current
- Participated in product development meetings to advocate for user needs.
- Handled high volumes of inquiries efficiently without compromising on quality.
- Boosted customer satisfaction by addressing and resolving complaints professionally.
- Provided personalised service to ensure repeat business.
Customer Service Executive
Brandt Sdn Bhd
Phileo Damansara
03.2024 - 11.2024
- Works under MariBank project and handles inbound call and fulfill the customer's need by addressing their issue and solve them. Handles Chats and Email as well.
- Utilised CRM software proficiently, streamlining the complaint handling process.
Inbound Sales Representative
Teleperformance Malaysia Sdn Bhd
TPMY KL Kelana Centre Point
04.2023 - 01.2024
- Works under GoDaddy project.Handles Canada,Australia and US market customers. Skilled at upselling and crossselling products or services to maximize sales opportunities
Executive Technical Support
STARTEK
Ara damansara, Selangor
03.2022 - 04.2023
- Works under Starhub project, assist Singapore customer regarding technical queries for broadband,wireless and cable tv service. Guide customer with troubleshooting and arrange technician to them to solve the issue. Works under pressure and follow KPI to get allowance. Works on team to achieve our MTD targets
Telesales Department
Compu-comm holdings Sdn. Bhd.(Maxis)
Subang Jaya, Selangor
05.2021 - 01.2022
- Worked at telesales marketing department under maxis. Attend inbound and outbound call from maxis customer and assist them according their need
Education
DIPLOMA - AIRCRAFT MAINTENANCE ENGINEERING
Nilai University
Nilai, Negeri Sembilan 05.2016 - 05.2020
Skills
- Sales
- Communication skill
- Salesforce platform
- CRM software mastery
- Customer service metrics
- Customer services
- Upselling and cross-selling
Languages
English
Bahasa Malaysia
Tamil
Custom
- Best Employee, Achieved sales target and received best employee of the month, 2022
- Dean List, Dean list for more than 3 semester during my university days, 2018
Timeline
Customer Experience Specialist(Contract)
The Access Group
12.2024 - Current
Customer Service Executive
Brandt Sdn Bhd
03.2024 - 11.2024
Inbound Sales Representative
Teleperformance Malaysia Sdn Bhd
04.2023 - 01.2024
Executive Technical Support
STARTEK
03.2022 - 04.2023
Telesales Department
Compu-comm holdings Sdn. Bhd.(Maxis)
05.2021 - 01.2022
DIPLOMA - AIRCRAFT MAINTENANCE ENGINEERING
Nilai University
05.2016 - 05.2020
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