Dimple Sharma

• Worked with core Business Process Owners to evaluate and solve technical problems.
• During requirements sessions with business stakeholders, provided recommendations to streamline and optimize processes and align with the overall knowledge Management & Catalog framework.
• Identified issues, analyzed information and provided solutions to problems.
• Documenting full requirements, including form layout, fields, and workflows.
• Partnering with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements.
• Defining test cases and acceptance criteria.
  Performing tests in stage instance to ensure that the documented requirements are met.
• Managing incoming requests for new Catalog Items, updates to Catalog Items, and ServiceNow enhancements. Keeping stakeholders informed on request status and timelines.
• Managing end-to-end Knowledge Management activities from creating to publishing articles & governing the knowledge articles lifecycle.
• Responsible for development and delivery of end user training for SRM, Knowledge Management, Change Management & Demand Management.
• As part of CSI, implemented QBR with process owners for SRM & Knowledge Management optimization.
• Configuring, and unit testing new functionality and finding bugs on the ServiceNow platform.
• Created ServiceNow Reports & Dashboards to analyze the overall health of the Modules.

• Asset Management
• Worked with subject-matter experts to gather information, identify relevant data and audiences, and creating standard operating procedures that are clear and user friendly ensuring quality, timeliness and efficiency of the process manuals
• Created training programs, reference documents, work instructions and tests for new and existing employees on FNMS in charge of orchestrating process information
• Assisted in maintenance and updates of documents after process and business changes occurred
• Maitained Quality documents, Process documents, New Hire Orientation Catalogue, HR & Process Overview Trainer
• Worked on On-boarding Checlists including but not limited to PC Request, Domain ID Activation, EMP ID and Access Card, Time Management System, and conductng New Hire Orientation
• Maintained and analyzed records and databases containing information regarding licenses, warranties, and service agreements for the organization's software assets
• Generated reports requested by management, along with recommendation and produced reports for quality assurance review of inventory records
• Online Licensing Portals
• Microsoft Vol
• Licensing
• IBM Passport Advantage
• SAP Support Portal
• Oracle Support Portal

1. Wrote, updated and edited Training Documents and maintained Bid Proposal Library(BPL). BPL was created as an online repository; the one stop shop for Sales Team members.
2. Ability to effectively communicate technical specifications/instructions to a wide range of audiences.
3. To seek out professionals with the right combination of experience, education and skills to liaison between various SoftwareONE Subsidiary Teams, Publishers and the Group Business Entities. Work on the professional creation of compelling offerings to customer based on Request for Proposals (RFP) escalated by subsidiaries. Responsible to answer license inquiries and questions regarding products and services offered by SoftwareONE.
4. Worked closely with recruiting managers to develop recruiting plans and write job descriptions. Then, publicized openings by posting them in appropriate outlets and worked towards developing a pool of qualified individuals.
5. Aligned the hiring process, beginning with screening applicants and interviewing potential hires, followed by making recommendations, writing offer letters, conducting reference checks and negotiating contracts.
6. Managed full cycle recruitment process to meet the various staffing goals across all levels within multiple business units. Created and implemented Employment Marketing Strategies to attract passive job seekers.
7. Worked Closely with IT Security Team to complete PC Request, Domain ID Activation, EMP ID and Access Card, Time Management System, and conducted New Hire Training.