Detail-oriented professional with experience in both customer service and internal auditing. Proven ability to handle client interactions with empathy and efficiency, ensuring high satisfaction rates. Skilled in conducting thorough audits, identifying process improvements, and ensuring compliance with industry standards. Strong analytical and communication skills with a commitment to delivering accurate results and fostering positive relationships.
• Conducted audits and assessed controls.
• Identified risks and ensured compliance.
• Prepared reports and recommended improvements.
• Supported process enhancements.
• Assisted with financial data entry.
• Supported financial reporting.
• Monitored budgets and expenses.
• Conducted research for financial planning.
• Managed office operations and administrative tasks.
• Coordinated schedules and meetings.
• Maintained records and filing systems.
• Assisted team members with administrative support.
• Handled chat inquiries regarding parcel status and movement.
• Provided information on delivery dates and cancellation of items.
• Assisted sellers with order-related questions and issues.
• Maintained accurate records of customer interactions.
• Responded to customer inquiries and complaints.
• Provided product information and assistance.
• Processed orders and maintained records.
• Collaborated with team members to improve service.
• Made outbound calls to promote products.
• Provided information and answered customer questions.
• Generated leads and scheduled appointments.
• Maintained records of customer interactions.
• Conducted audits and assessed controls.
• Identified risks and ensured compliance.
• Prepared reports and recommended improvements.
• Supported process enhancements.
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