Dilorom Farkhodova

• Operate on a rotational shift basis to provide 24/7 support for customer service agents, ensuring continuous operational efficiency and service excellence.
• Provide comprehensive support to customer support agents, imparting product knowledge and addressing technical inquiries to optimize service delivery.
• Facilitate incident handling by acting as a liaison between IT teams, providing seamless support to expedite incident resolution.
• Approve partner commissions in alignment with organizational guidelines and performance metrics.
• Oversee staff attendance to ensure adherence to scheduled shifts.
• Monitor trading alerts during weekend shifts to identify and report potential instances of abusive behavior.

• Maintained up-to-date knowledge of products and services.
• Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
• Worked to address all customer concerns in a timely and effective manner.
• Handled large volume of calls, emails and chats on a day-to-day basis with a sense of calm and a good work ethic.
• Worked to understand the needs of each customer.
• Demonstrated a deep understanding of the company's products and services to provide comprehensive solutions to customer inquiries
• Adapted verbal and written communication styles to effectively resolve customer disputes

Working as intern helped me to self-learn the utilization of Mailchimp for creating and managing email campaigns, ensuring effective communication with clients and stakeholders.