Diana Zahid
Assistant Travel Manager
Kuala Lumpur,Wilayah Persekutuan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
20 year experience in Travel industry especially Reservation & Ticketing.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
ASSISTANT TRAVEL MANAGER
MITRA MALAYSIA SDN BHD
8 2013 - Current
- Reservation & ticketing for all airline using Amadeus , Sabre system & online portal ( Flight / hotel / OBT / car rental & Airport Transfer)
- Team Leader for TMC client ( EGENCIA GLOBAL )
- Handling of telephone & Email enquiries to arrange flight reservation of domestic / international travel ticketing, questions and handle walk-in customer.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- To raise Billing Order, Billing instructions upon issuance of ticket and to co-ordinate document to be sent to HQ Accounts department.( Using AMOS system)
- Process document related to refund and cancellations.
- Attend travel related workshop whenever necessary ( Airline briefing / fam trip)
- Reviewed and updated customer travel profile to maintain up-to-date records for high-quality service.
- Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
- Maintained detailed records of client preferences and requirements, delivering personalized service at every touch point.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Manage ticketing staff login and password for all reservation & ticketing system .
- Involve in OBT setup , amadeus setup & all reservation system setup.
- Collaborated with team members to achieve monthly sales targets through effective communication and teamwork.
- Resolved customer complaints, ensuring timely resolution and maintaining positive relationships.
CORPORATE CONSULTANT (TEAM LEADER)
MS STAR TRAVEL AGENCIES SDB. BHD
01.2005 - 07.2013
- Reservation & ticketing for all airline using Amadeus , Sabre system & online portal ( Flight / hotel / OBT / car rental & Airport Transfer).
- Handle corporate & crew air booking for oil & gas company.
- Working at in-plant office ( Sapura building ) for 4 years
- Handle group booking
- To raise Billing Order, Billing instructions upon issuance of ticket and to co-ordinate document to be sent to HQ Accounts department.( Using POWERSUITE system)
- Process document related to refund and cancellations.
- Resolved customer complaints, ensuring timely resolution and maintaining positive relationships.
- Handle Emergency line ( weekly basics)
RESERVATION & TICKETING CLERK
JETT HOLIDAYS & TRAVEL SDN BHD
01.2004 - 01.2005
- Reservation & ticketing for all airline using Abacus system for walk in client & travel agent ( Flight & hotel ).
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Customer service
- Responsible for the sales process with government.
- To raise Billing Order, Billing instructions upon issuance of ticket and to co-ordinate document to be sent to Accounts department.( Using POWERSUITE system)
Education
TOURISM MANAGMENT
POLYTECHNIC JOHOR BAHRU
Johor Bahru, Johor, Malaysia 04.2002 - 04.2005
Sek. Men. Teknik(ert) Setapak, Kuala Lumpur
Kuala Lumpur, MalaysiaSkills
Amadeus GDS knowledge
undefinedAdditional Information
Reference :
Mr Zainal Abidin
Head of It department
Mitra Malaysia Sdn Bhd
0193929289
Ms Rozian Shariff
Senior Travel advisor
Former General Manager ( Retired )
Mitra Malaysia Sdn Bhd
0123290417
Personal Information
- Location Preference: Kuala Lumpur
- Age: 40 years
- Expected Salary: MYR 5,000
- Gender: Female
- Nationality: Malaysia
Timeline
CORPORATE CONSULTANT (TEAM LEADER)
MS STAR TRAVEL AGENCIES SDB. BHD
01.2005 - 07.2013
RESERVATION & TICKETING CLERK
JETT HOLIDAYS & TRAVEL SDN BHD
01.2004 - 01.2005
TOURISM MANAGMENT
POLYTECHNIC JOHOR BAHRU
04.2002 - 04.2005
ASSISTANT TRAVEL MANAGER
MITRA MALAYSIA SDN BHD
8 2013 - Current
Sek. Men. Teknik(ert) Setapak, Kuala Lumpur
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