Diana Tham Mun Yee

Web Operation (Senior Executive)

IT Service Solution Company | Petaling Jaya
2018 – 2025

Operations & Administration

• Managed full office operations, ensuring smooth daily administrative workflow.
• Handled payroll processing, staff claims, and employee-related matters.
• Prepared and processed invoices, payments, and documentation.
• Coordinated with vendors and suppliers for office and operational needs.
• Managed company licenses and ensured timely renewal and compliance.

Event & Project Support

• Arranged and coordinated company events, meetings, and internal functions.
• Assisted in various company projects, including translation, documentation, and content uploads.
• Provided operational support for ad-hoc projects as assigned by management.
• 3rd parties vendor liaise.

Executive & Personal Assistant Support

• Provided direct support to the Director, including handling personal and confidential matters.
• Managed scheduling, coordination, and task follow-ups on behalf of the Director.

Business & Brand Support

• Currently assisting in handling the company’s clothing brand, including coordination, operational support, and project assistance.

HR & Staff Coordination

• Acted as first point of contact for staff issues and internal coordination.
• Assisted in basic HR administration and staff documentation.
• Supported company activities such as internal training and team coordination.

• -Liaised with buyers in different departmental store on promotion, prepare shooting items.
• -Responsible for overseeing the entire counters operations (KL & East M’sia).
• -Resolve customer's complaint regarding sales and service.
• -Manage stock, staff hiring, training, evaluation, work schedules.
• -Provide sales analysis examines sales reports to see what goods have and have not sold well.
• Technical Skills: Microsoft Word, Microsoft Excel

• -Produced user interface wireframes and prototypes of web pages.
• -Sketched user interface design ideas.
• -Designed HRMS (Human Resources Management System) flow.
• -Created User Guide for website (Back-end & Front-end) (Based on individual required from each client)
• Technical Skills: Microsoft Word, Microsoft Excel, Microsoft Power Point, Axure (Create wireframe)

• -Set daily and monthly target for own territory.
• -Responsible for overseeing the entire store operations.
• -Resolve customer's complaint regarding sales and service.
• -Manage staff hiring, training, evaluation, work schedules.
• -Manage 2 boutique and 2 counter which is in departmental store.
• -In-charge for clearance fair in areas of set up, dismantle, hiring candidates, cashiering, floor plan arrangement.
• Technical Skills: Microsoft Word, Microsoft Excel

• -Responsible for overseeing the entire store operations.
• -Resolve customer's complaint regarding sales and service.
• -Manage staff hiring, training, evaluation, work schedules and salary.
• -Involve buying stock for own territory outlet.
• -Managed cashiering activities in areas of purchasing, returns, and exchanges, open and close cash register, performing task such as counting money, bank in, balancing cash drawer.
• Technical Skills: Microsoft Word, Microsoft Excel

• -Set daily and monthly target for own territory.
• -Responsible for overseeing the entire store operations.
• -Resolve customer's complaint regarding sales and service.
• -Manage staff hiring, training, evaluation and work schedules.
• -Training and supervised full and part time personnel.
• -Managed more than 1 boutique and 2 counter which is in department store during March 2009 to Aug 2010
• -Managed cashiering activities in areas of purchasing, returns, and exchanges, open and close cash register, performing task such as counting money, bank-in, balancing cash drawer.
• Technical Skills: Microsoft Word, Microsoft Excel

• -Maintain excellent customer service skills to increase sales
• -Skilled in areas of order processing, inventory control, and cashier management.
• -Skilled in consolidation n returning stock.
• -Managed cashiering activities in areas of purchasing, returns, and exchanges.
• Technical Skills: Microsoft Word, Microsoft Excel