DHIVIYA Manimaran
INTERNATIONAL OPERATIONS SPECIALIST
Johor Bahru
Summary
Experienced KYC analyst for almost 2 years in wealth management and 3 years in the banking field and experienced in project management for a year. Eager to build a long term and challenging career in the relevant fields and to engage with a progressive organization that provides an opportunity to exploit my management and technical skills.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
INTERNATIONAL OPERATION SPECIALIST
International SOS
Kuala Lumpur
01.2025 - 04.2025
- Ensure service delivery by answering calls to support all enquires from private patients, external and internal stakeholders.
- Assisting patients with navigating the nearest healthcare centers.
- Registration, appointment scheduling and rescheduling, processing referrals and managing payments for both outpatient and inpatient cases.
- Check for insurance coverage and intention to use insurance subsidies such as Cigna UK, Cigna US, CHUBB, If P&C Insurance etc.
- Issue Guarantee of Payment (GOP) / Letter of Guarantee (LOG) to appropriate healthcare centers for patients.
- Ensure patient information is updated in an accurate and timely manner.
- Update complete and accurate information on client/subscriber interaction in the CRM system.
CLIENT ADMINISTRATION ASSISTANT
Koda Capital
06.2022 - 03.2024
- Perform client screening (Know-Your-Client) process including AML checks.
- Respond to issues and enquiries promptly through emails, Microsoft Teams & slack chats etc.
- Perform collection of KYC documents and information from investors or clients for purposes of onboarding processes by using the approved list of documents requirements and follow up on any delays and deficiency.
- Perform account opening and onboarding of new clients by filling up relevant documents (platform application and its associated forms including fund applications)
- Assist advisors and associates to update records of existing clients in the system.
- Preparation of monthly reports of clients.
- Document sorting and filing.
- Assist in ad-hoc activities/tasks when required.
- Involved in staff coaching & training with regards to daily operation task
DATA ANALYST
Citibank
07.2021 - 04.2022
- Performed detailed data validation spanning across several different international clients.
- Data entry, payment processing, instruction processing related to Global Custody operations.
- Worked proactively with the respective operations team to investigate and resolve client queries.
- Performed routine checks to ensure strict adherence to procedures and controls established within the unit and department.
- Performed multiple transactions of moderate complexity
ADMINISTRATOR
Royal Bank of Canada
02.2019 - 02.2021
- Handle daily processing of UK Hubbing of Securities, FX, and transactions via various processes i.e. verification and investigation of ad hoc issues and enquiries.
- Assist client their treasury bank account management and work closely with both client and banks to manage end process of client bank account opening and closing, change of account signatories, I-banking users, bank KYC reviews, payment reconciliation and other bank related tasks.
- Perform daily or monthly trade and payment reconciliation.
- Ensure the day-to-day operations and transactions are completed on a timely basis.
- Resolution of trade queries in a timely manner.
- Completion of all reports to relevant department.
CLAIMS EXECUTIVE
Healthmetrics
10.2018 - 12.2018
- Handle, process and approve claims (outpatient and inpatient) within the turnaround time.
- Process Guarantee Letter (outpatient and inpatient) application, top-up and final Guarantee Letter when necessary.
- Handle incoming cases/calls for hospital admission and discharge processes for patients in local.
- Prepare all necessary documentation(s) for customers' best experience.
- Paperwork and administrative work including filling.
Education
BBA - HONS International Business
Manipal International University
Skills
- Database management
- Microsoft Office
- Customer Service
- Administration
- Communication
- Team work
Timeline
INTERNATIONAL OPERATION SPECIALIST
International SOS
01.2025 - 04.2025
CLIENT ADMINISTRATION ASSISTANT
Koda Capital
06.2022 - 03.2024
DATA ANALYST
Citibank
07.2021 - 04.2022
ADMINISTRATOR
Royal Bank of Canada
02.2019 - 02.2021
CLAIMS EXECUTIVE
Healthmetrics
10.2018 - 12.2018
BBA - HONS International Business
Manipal International University
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