Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Declaration
Timeline
Generic
DHIRAJJEET SINGH AMARJEET SINGH

DHIRAJJEET SINGH AMARJEET SINGH

Sales Associate / Customer Service Representative / Enforcement
NO.7 LALUAN SRI PENGKALAN 19, BANDAR SRI PENGKALAN, 31550 PUSING, PERAK

Summary

Motivated and detail-oriented diploma graduate in Enforcement Management with hands-on experience in customer service and hospitality. Experienced with managing hotel operations, ensuring smooth daily functionality and guest satisfaction. Utilizes team collaboration and effective communication to.Possesses a strong work ethic, excellent communication skills, and a commitment to delivering high-quality service. Eager to apply acquired skills in a challenging professional environment.

Overview

2
2
years of professional experience
5
5
Languages

Work History

Hotel Supervisor

HOTEL EXCELSIOR IPOH
08.2024 - Current
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
  • Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
  • Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.
  • Collaborated with housekeeping staff to ensure rooms were ready for new arrivals while adhering to hotel''s strict cleaning protocols.

Intern Admin As Sales Executive

BRISTOL INDUSTRIES
01.2024 - 03.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Helped streamline client onboarding processes, leading to smoother client experience.
  • Enhanced team productivity by assisting with organization of project documentation.

Cashier

Mr Diy
11.2022 - 11.2023
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Stocked, tagged and displayed merchandise as required.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced shopping experience, provided product information and location assistance.
  • Operated cash register to record transactions accurately and efficiently.

Education

Diploma in Enforcement Management (

Newton International College
Lorong 1/137C, Jln Klang Lama, Batu 5, Jin, 58000
10-2024

Skills

Customer Service & Hospitality Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Kept guests calm during Hurricane Ivan through effective communication and dynamic listening skills which prevented serious injuries or fatalities.

Interests

Law enforcement and security practices

Customer service and hospitality management

Traveling and exploring new cultures

Team leadership and problem-solving

Fitness

Declaration

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. I take full responsibility for the accuracy of the details mentioned.

Timeline

Hotel Supervisor

HOTEL EXCELSIOR IPOH
08.2024 - Current

Intern Admin As Sales Executive

BRISTOL INDUSTRIES
01.2024 - 03.2024

Cashier

Mr Diy
11.2022 - 11.2023

Diploma in Enforcement Management (

Newton International College

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DHIRAJJEET SINGH AMARJEET SINGHSales Associate / Customer Service Representative / Enforcement