DHINISSH A/L N GUNASAKARAN
Account Manager
Georgetown
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Account Manager
Al Rajhi Bank
11.2017 - Current
- 1Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Streamlined account management processes, reducing response times and improving client service quality.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Negotiated prices, terms of sales and service agreements.
- Built strong client relationships through transparent communication and regular updates on portfolio performance.
- Partnered with legal professionals to address estate planning matters such as wills, trusts, power of attorney agreements, ensuring the seamless transfer of assets between generations.
- Reduced delinquency rates by proactively monitoring portfolio performance and addressing potential issues before they escalated.
- Ensured accurate data entry into lending systems, minimizing errors that could impact loan decisions or reporting metrics.
- Optimized marketing efforts to target high-potential segments within the local community, leading to increased market share for personal loans division.
- Negotiated favorable loan terms for clients by leveraging knowledge of competitive landscape and advocating on their behalf.
- Collaborated with team members to achieve department goals for loan volume and customer satisfaction ratings.
- Maintained compliance with all regulatory requirements through diligent documentation and thorough knowledge of industry guidelines.
- Maximized revenue generation with consistent achievement of sales targets for personal loans and related products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Developed comprehensive financial reports for executive decision-making support.
Assistant Manager
HONG LEONG BANK BERHAD
01.2016 - 2017
- Find, recruit and establish a team of Sales team.
- Provide adequate training in sales and to the new recruits to get them started on the job.
- Coach and motivate team members to achieve set sales targets and to provide good customer service
- Plan, organize and implement sales activities to achieve sales targets.
- Ensure all required documentation requirements are met and submitted in a timely manner.
- Take immediate corrective action in cases where team members deviate from set policies and procedures Licenses in Life & General Insurance (PCE) & Certificate Examination for Investments Linked Life Insurance (CEILI) by the Malaysian Insurance Institute TBE licenses Cute licenses AMLA Certificates BANCASSURANCE.
- Wealth management product, and etc.
- Product such as, Personal Financing, credit card and fixed deposit
- All other banking products.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Maintained professional and impeccable environment for employees and customers.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
- Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
- Supported annual audit process by preparing detailed schedules, reconciliations, and responding promptly to auditor inquiries .
- Managed accounts payable and receivable functions, ensuring timely processing of invoices and collections activities.
- Streamlined month-end closing process by automating tasks and establishing clear deadlines.
- Provided ad-hoc financial analysis support for various projects throughout the organization as needed .
- Mentored junior finance staff, fostering a positive work environment and promoting professional growth.
- Collaborated with cross-functional teams to drive company-wide financial initiatives.
- Implemented effective cash management strategies to optimize working capital utilization.
- Increased customer satisfaction by providing timely and accurate banking services.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Identified customers with additional profit potential and designed action plans to expand relationships.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
- Remedied gaps in financial planning based on client needs and suitability.
- Consistently exceeded sales targets by identifying potential sales opportunities and cultivating strong client relationships.
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
Sales Manager
RHB BANK BERHAD
2013 - 01.2016
- Find, recruit and establish a team of Sales team.
- Provide adequate training in sales and to the new recruits to get them started on the job.
- Coach and motivate team members to achieve set sales targets and to provide good customer service
- Plan, organize and implement sales activities to achieve sales targets.
- Ensure all required documentation requirements are met and submitted in a timely manner.
- Take immediate corrective action in cases where team members deviate from set policies and procedures Licenses in Life & General Insurance (PCE) & Certificate Examination for Investments Linked Life Insurance (CEILI) by the Malaysian Insurance Institute TBE licenses Cute licenses AMLA Certificates BANCASSURANCE.
- Wealth management product, and etc
- Licenses in Life & General Insurance (PCE) &
- Certificate Examination for Investments Linked Life Insurance (CEILI) by the Malaysian
- Insurance Institute TBE licenses
- Cute licenses
- AMLA Certificates
- BANCASSURANCE.
- Solicit and promote maximum sales of Easy by RHB products, Personal loan, Government loan, PF, ASB loan, Saving, Credit Card and Insurance life, CI, P.A, PSS and motor insurance.
- Opening saving accounts and other type of banking accounts.
- Junior saving.
- Promote campaigns and communicate accurate information to the public.
- Ensure high standard of customers service in line with the quality and standards set by the bank.
- Ensure compliance to the policies and procedures set by the bank
- Ensure that the physical premise is well maintained in line with the quality and standards set by the bank.
- Always being ambitious and really determined to be champions in my respective teams in order to meet the organization vision.
- Management of the branch.
- Leader and create event for marketing.
- Good communication and interpersonal skills
- Supervise as team leader and management of the outlet.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Attended industry events and conventions to explain sales opportunities.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Store Manager, IT Consultant & Trainer for SONY CENTRE
GADGETZONE SDN.BHD
01.2012 - 01.2013
- Find, recruit and establish a team of Sales team.
- Provide adequate training in sales and to the new recruits to get them started on the job.
- Coach and motivate team members to achieve set sales targets and to provide good customer service
- Plan, organize and implement sales activities to achieve sales targets.
- Ensure all required documentation requirements are met and submitted in a timely manner.
- Take immediate corrective action in cases where team members deviate from set policies and procedures.
Supervisor, Consultant & Trainer for SONY CENTRE
KY Infoimaging SDN.BHD
01.2011 - 01.2012
- Deal with HR, Information Technology, Customer Service and Finance.
- Trained as Sony Alpha Consultant that provide professional imaging solutions to customers.
- Provide Alpha training to employees.
- Manage and motivate sales team to increase sales and ensure work efficiency.
- Always keep track on stock levels and make key decisions about stock control.
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews.
- Provide or organize training and development employees.
- Responsible and responds to customer complaints and comments.
- Plan and organize upcoming special promotions, displays and events.
- Chair weekly staff meeting and ad-hoc meetings.
- Update colleagues on business performance, new initiatives and other pertinent issues
- Touring the sales floor regularly identify and resolve urgent issues.
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
Education
Bachelor of Science - Banking And Finance
UCSI University
Kuala Lumpur, 1411-2026
Diploma - Electrical & Electronics Engineering
Kolej Rakantech Malaysia
Kuala Lumpur, 1401.2013
Certificate - Manufacturing Engineering
Nilai University College
Negeri Sembilan01.2011
SPM -
Methodist Boy’s School
Penang01.2008
Skills
Adobe Premier PRO - Good
Microsoft Word - Excellent
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Business development
Client relationship building
Sales analysis
Account servicing
Sales development
Documentation and reporting
Goals and performance
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Documented and resolved 50 which led to 95%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
References
- Suzana Binti Noordin , Branch Manager of Al Rajhi Bank Berhad, 016-9277566
- Hwa Teik, Juan (Steve), Branch Manager of Hong Leong Bank Berhad (Jelutong), hwateikjuah@hlbb.hongleong.com.my, 012-4223665, Hong Leong Bank Berhad
- Vickneswaran, Branch Manager of RHB Bank Berhad, 014-9408708, RHB Bank Berhad
- Mr. Nirmalan, A/L Supaya, Department Head, 016-5515536, Kolej Rakantech Malaysia Seremban Campus, Lot 24-30 Lorong Haruan 5/1, Oakland Commecial Square, Seremban, N.S.D.K, 70300
- Mr. Fernandez, Department Head, Department of Mass Communication, 011-26545097, Nilai University College Penang Campus, No. 1, Persiaran Universiti, Putra Nilai, Nilai, Negeri Sembilan, Malaysia, 71800
- Mr Goh, Chow Sean, Senior Manager of K.Y sdn. bhd, aimyou99@yahoo.com.tw, 016-4102168, K.Y sdn. bhd, 1703, Jalan Aston, Bukit Mertajam, Pulau Pinang, Malaysia, 14000
Timeline
Account Manager
Al Rajhi Bank
11.2017 - Current
Assistant Manager
HONG LEONG BANK BERHAD
01.2016 - 2017
Store Manager, IT Consultant & Trainer for SONY CENTRE
GADGETZONE SDN.BHD
01.2012 - 01.2013
Supervisor, Consultant & Trainer for SONY CENTRE
KY Infoimaging SDN.BHD
01.2011 - 01.2012
Sales Manager
RHB BANK BERHAD
2013 - 01.2016
Bachelor of Science - Banking And Finance
UCSI University
Diploma - Electrical & Electronics Engineering
Kolej Rakantech Malaysia
Certificate - Manufacturing Engineering
Nilai University College
SPM -
Methodist Boy’s School