DHINISSH A/L N GUNASAKARAN
Account Manager
Georgetown
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Account Manager
Al Rajhi Bank
11.2017 - Current
- 1Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Streamlined account management processes, reducing response times and improving client service quality.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Negotiated prices, terms of sales and service agreements.
- Built strong client relationships through transparent communication and regular updates on portfolio performance.
- Partnered with legal professionals to address estate planning matters such as wills, trusts, power of attorney agreements, ensuring the seamless transfer of assets between generations.
- Reduced delinquency rates by proactively monitoring portfolio performance and addressing potential issues before they escalated.
- Ensured accurate data entry into lending systems, minimizing errors that could impact loan decisions or reporting metrics.
- Optimized marketing efforts to target high-potential segments within the local community, leading to increased market share for personal loans division.
- Negotiated favorable loan terms for clients by leveraging knowledge of competitive landscape and advocating on their behalf.
- Collaborated with team members to achieve department goals for loan volume and customer satisfaction ratings.
- Maintained compliance with all regulatory requirements through diligent documentation and thorough knowledge of industry guidelines.
- Maximized revenue generation with consistent achievement of sales targets for personal loans and related products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Developed comprehensive financial reports for executive decision-making support.
Assistant Manager
HONG LEONG BANK BERHAD
01.2016 - 2017
- Find, recruit and establish a team of Sales team.
- Provide adequate training in sales and to the new recruits to get them started on the job.
- Coach and motivate team members to achieve set sales targets and to provide good customer service
- Plan, organize and implement sales activities to achieve sales targets.
- Ensure all required documentation requirements are met and submitted in a timely manner.
- Take immediate corrective action in cases where team members deviate from set policies and procedures Licenses in Life & General Insurance (PCE) & Certificate Examination for Investments Linked Life Insurance (CEILI) by the Malaysian Insurance Institute TBE licenses Cute licenses AMLA Certificates BANCASSURANCE.
- Wealth management product, and etc.
- Product such as, Personal Financing, credit card and fixed deposit
- All other banking products.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Maintained professional and impeccable environment for employees and customers.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
- Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
- Supported annual audit process by preparing detailed schedules, reconciliations, and responding promptly to auditor inquiries .
- Managed accounts payable and receivable functions, ensuring timely processing of invoices and collections activities.
- Streamlined month-end closing process by automating tasks and establishing clear deadlines.
- Provided ad-hoc financial analysis support for various projects throughout the organization as needed .
- Mentored junior finance staff, fostering a positive work environment and promoting professional growth.
- Collaborated with cross-functional teams to drive company-wide financial initiatives.
- Implemented effective cash management strategies to optimize working capital utilization.
- Increased customer satisfaction by providing timely and accurate banking services.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Identified customers with additional profit potential and designed action plans to expand relationships.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
- Remedied gaps in financial planning based on client needs and suitability.
- Consistently exceeded sales targets by identifying potential sales opportunities and cultivating strong client relationships.
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
Sales Manager
RHB BANK BERHAD
2013 - 01.2016
- Find, recruit and establish a team of Sales team.
- Provide adequate training in sales and to the new recruits to get them started on the job.
- Coach and motivate team members to achieve set sales targets and to provide good customer service
- Plan, organize and implement sales activities to achieve sales targets.
- Ensure all required documentation requirements are met and submitted in a timely manner.
- Take immediate corrective action in cases where team members deviate from set policies and procedures Licenses in Life & General Insurance (PCE) & Certificate Examination for Investments Linked Life Insurance (CEILI) by the Malaysian Insurance Institute TBE licenses Cute licenses AMLA Certificates BANCASSURANCE.
- Wealth management product, and etc
- Licenses in Life & General Insurance (PCE) &
- Certificate Examination for Investments Linked Life Insurance (CEILI) by the Malaysian
- Insurance Institute TBE licenses
- Cute licenses
- AMLA Certificates
- BANCASSURANCE.
- Solicit and promote maximum sales of Easy by RHB products, Personal loan, Government loan, PF, ASB loan, Saving, Credit Card and Insurance life, CI, P.A, PSS and motor insurance.
- Opening saving accounts and other type of banking accounts.
- Junior saving.
- Promote campaigns and communicate accurate information to the public.
- Ensure high standard of customers service in line with the quality and standards set by the bank.
- Ensure compliance to the policies and procedures set by the bank
- Ensure that the physical premise is well maintained in line with the quality and standards set by the bank.
- Always being ambitious and really determined to be champions in my respective teams in order to meet the organization vision.
- Management of the branch.
- Leader and create event for marketing.
- Good communication and interpersonal skills
- Supervise as team leader and management of the outlet.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Attended industry events and conventions to explain sales opportunities.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Store Manager, IT Consultant & Trainer for SONY CENTRE
GADGETZONE SDN.BHD
01.2012 - 01.2013
- Find, recruit and establish a team of Sales team.
- Provide adequate training in sales and to the new recruits to get them started on the job.
- Coach and motivate team members to achieve set sales targets and to provide good customer service
- Plan, organize and implement sales activities to achieve sales targets.
- Ensure all required documentation requirements are met and submitted in a timely manner.
- Take immediate corrective action in cases where team members deviate from set policies and procedures.
Supervisor, Consultant & Trainer for SONY CENTRE
KY Infoimaging SDN.BHD
01.2011 - 01.2012
- Deal with HR, Information Technology, Customer Service and Finance.
- Trained as Sony Alpha Consultant that provide professional imaging solutions to customers.
- Provide Alpha training to employees.
- Manage and motivate sales team to increase sales and ensure work efficiency.
- Always keep track on stock levels and make key decisions about stock control.
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews.
- Provide or organize training and development employees.
- Responsible and responds to customer complaints and comments.
- Plan and organize upcoming special promotions, displays and events.
- Chair weekly staff meeting and ad-hoc meetings.
- Update colleagues on business performance, new initiatives and other pertinent issues
- Touring the sales floor regularly identify and resolve urgent issues.
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
Education
Bachelor of Science - Banking And Finance
UCSI University
Kuala Lumpur, 1411-2026
Diploma - Electrical & Electronics Engineering
Kolej Rakantech Malaysia
Kuala Lumpur, 1401.2013
Certificate - Manufacturing Engineering
Nilai University College
Negeri Sembilan01.2011
SPM -
Methodist Boy’s School
Penang01.2008
Skills
Adobe Premier PRO - Good
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Documented and resolved 50 which led to 95%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
References
- Suzana Binti Noordin , Branch Manager of Al Rajhi Bank Berhad, 016-9277566
- Hwa Teik, Juan (Steve), Branch Manager of Hong Leong Bank Berhad (Jelutong), hwateikjuah@hlbb.hongleong.com.my, 012-4223665, Hong Leong Bank Berhad
- Vickneswaran, Branch Manager of RHB Bank Berhad, 014-9408708, RHB Bank Berhad
- Mr. Nirmalan, A/L Supaya, Department Head, 016-5515536, Kolej Rakantech Malaysia Seremban Campus, Lot 24-30 Lorong Haruan 5/1, Oakland Commecial Square, Seremban, N.S.D.K, 70300
- Mr. Fernandez, Department Head, Department of Mass Communication, 011-26545097, Nilai University College Penang Campus, No. 1, Persiaran Universiti, Putra Nilai, Nilai, Negeri Sembilan, Malaysia, 71800
- Mr Goh, Chow Sean, Senior Manager of K.Y sdn. bhd, aimyou99@yahoo.com.tw, 016-4102168, K.Y sdn. bhd, 1703, Jalan Aston, Bukit Mertajam, Pulau Pinang, Malaysia, 14000
Timeline
Account Manager
Al Rajhi Bank
11.2017 - Current
Assistant Manager
HONG LEONG BANK BERHAD
01.2016 - 2017
Store Manager, IT Consultant & Trainer for SONY CENTRE
GADGETZONE SDN.BHD
01.2012 - 01.2013
Supervisor, Consultant & Trainer for SONY CENTRE
KY Infoimaging SDN.BHD
01.2011 - 01.2012
Sales Manager
RHB BANK BERHAD
2013 - 01.2016
Bachelor of Science - Banking And Finance
UCSI University
Diploma - Electrical & Electronics Engineering
Kolej Rakantech Malaysia
Certificate - Manufacturing Engineering
Nilai University College
SPM -
Methodist Boy’s School