Microsoft Office Suite
Dhevaraj Pillai Selvarajan
Service Engineer
Bukit Mertajam, Penang
Summary
Service professional with strong background in troubleshooting, repair, and maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support. Experienced with technical diagnostics, system repairs, and maintenance. Utilizes problem-solving skills to ensure equipment reliability and reduce operational disruptions. Knowledge of industry standards and best practices ensures high-quality service delivery.
Overview
3
3
Languages
3
3
Certifications
9
9
years of professional experience
Work History
Service Engineer
VCAM
04.2026 - Current
- Provided regional field service support across 4 APAC countries (Malaysia, Indonesia, Thailand, and India), managing customer technical issues and ensuring timely resolution.
- Successfully executed installation, commissioning, and troubleshooting activities for manufacturing equipment and Profile Intelligent Monitoring System at multiple customer facilities.
- Supported technical projects at global manufacturing sites including Foxconn, Jabil, Celestica, Flex, Osram and etc. ensuring equipment readiness and production continuity.
- Managed and resolved 30+ technical service cases involving equipment diagnostics, system configuration, preventive maintenance, and corrective actions.
- Reduced equipment downtime by performing structured root cause analysis (RCA) and implementing effective corrective solutions for recurring technical issues.
- Conducted preventive maintenance and equipment performance checks to improve machine reliability and operational efficiency.
- Provided on-site and remote technical support, improving response time and customer issue resolution efficiency across regional accounts.
- Prepared 20+ technical reports, service documentation, and troubleshooting records to support customer communication and internal engineering improvement.
- Collaborated with engineering teams, customers, and overseas stakeholders to successfully complete service projects within scheduled timelines.
Senior Technical Lead
SanDisk
01.2023 - 03.2026
- Led Lean Six Sigma Yellow Belt improvement project to eliminate conveyor downtime by installing customized shaft support brackets, achieving ~90% reduction in wire-related machine stoppages.
- Designed and implemented mechanical modification on auto bulk pack conveyors to prevent roller damage, improving equipment reliability and operational efficiency.
- Minimized roller replacement frequency, extending equipment lifespan and reducing maintenance costs through targeted process improvement initiatives.
- Applied Lean manufacturing tools (Poke-Yoke, waste reduction, continuous improvement) to enhance safety, productivity, and workflow stability in SSD packing operations.
- Executed engineering improvements in collaboration with maintenance and production teams, reducing downtime and enhancing spare parts availability and preventive maintenance practices.
- Collaborated with cross-functional teams to deliver high-quality projects within tight deadlines.
- Diagnosed and troubleshot malfunctioning equipment to identify root causes and implement effective solutions.
Senior Technician
Jabil
05.2019 - 12.2022
- Led downtime reduction initiative on SMT production line, improving equipment stability and increasing production yield from 94.5% to 99% through line optimization, preventive maintenance enhancement, and process improvements.
- Performed SMT line setup, model changeovers, and equipment maintenance to ensure smooth production flow.
- Optimized line balancing and machine speed to improve production output and efficiency.
- Maintained and replaced critical machine components including CPP, Twin Head, PRV systems, linear scales, and bearings.
- Supported preventive maintenance programs to sustain equipment performance and minimize downtime.
Electrical Technician
Bbraun Med
06.2017 - 04.2019
- Contributed to successful plant relocation and equipment commissioning by optimizing machine setup, conducting robotics training, and strengthening preventive maintenance practices, helping achieve efficient production ramp-up and operational stability.
- Skilled in machinery troubleshooting, servo motor adjustments, and vision camera calibration (Vitronics) for production optimization.
- Taught Mitsubishi and Staubli robots, conducted PLC troubleshooting, and performed preventive maintenance on electrical systems to ensure operational readiness.
- Executed electrical installations, maintained switchboards, and performed software backups using Acronis Vision 11 to support system reliability.
- Troubleshoot and resolved equipment failures to reduce operational disruption.
Education
BACHELOR - ELECTRONICS ENGINEERING
WAWASAN OPEN UNIVERSITY
PENANG 04.2001 -
DIPLOMA - ELECTRICAL ENGINEERING
POLYTECHNIC TUANKU SULTANAH BAHIYAH
Kulim, Kedah, Malaysia 04.2001 -
Skills
Technical support
Field service
Equipment assembly
Suggestive selling
Electrical systems
Safety procedures
Schematic reading
System diagnostics
Parts replacement
Report preparation
Accomplishments
- Supported APAC regional customers across Malaysia, Indonesia, Thailand, and India, delivering field service solutions for advanced manufacturing equipment.
- Successfully installed and commissioned Profile Intelligent Monitoring System, including system configuration, troubleshooting, and customer handover.
- Provided technical support for global manufacturing leaders including Foxconn, Jabil, Celestica, and Flex, ensuring equipment uptime and production continuity.
- Resolved complex electrical, mechanical, and system-level issues through root cause analysis and corrective action implementation.
- Developed expertise in industrial equipment servicing, automation systems, and manufacturing process improvement.
Software
MES / Manufacturing System
Profile Intelligent Monitoring System Software
Remote Support Tools (TeamViewer, AnyDesk, Remote Desktop)
PLC / Automation Software Exposure
Certification
Smart Industrial Program Automation
Timeline
Service Engineer
VCAM
04.2026 - Current
Senior Technical Lead
SanDisk
01.2023 - 03.2026
Senior Technician
Jabil
05.2019 - 12.2022
Electrical Technician
Bbraun Med
06.2017 - 04.2019
BACHELOR - ELECTRONICS ENGINEERING
WAWASAN OPEN UNIVERSITY
04.2001 -
DIPLOMA - ELECTRICAL ENGINEERING
POLYTECHNIC TUANKU SULTANAH BAHIYAH
04.2001 -