Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dheevhanth Devendran

Quality & Product Delivery Specialist
Kuala Lumpur

Summary

Results-driven IT professional with a unique foundation in project leadership and quality assurance, blending business insight with technical execution. Started in project management at 17, leading a large-scale charity initiative (Jog For Hope 2016), and evolved into a QA Engineer shaping end-to-end delivery for high-impact IT projects. Proven ability to translate business objectives into actionable requirements, collaborate across all levels of stakeholders, and implement structured, risk-aware workflows that drive efficiency and project success. Passionate about emerging technologies, data-driven decision-making, and aligning solutions with strategic goals.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
7
7
Certifications

Work History

QA Engineer Cum Business Analyst

Tune Talk
Kuala Lumpur
10.2023 - Current
  • Sole QA owner for Tune Talk’s Self-Care app and website, serving 1M+ users nationwide.
  • Led UAT strategy and execution for major projects including Epik+ plan launches, AWS migration, and multiple compliance and digital transformation initiatives (e-invoicing, eKYC, payment integrations).
  • Improved delivery velocity by introducing SOPs for requirement gathering, project management, and testing.
  • Collaborated with stakeholders from operational teams to senior management, to shape functional specifications, contribute creative input, and align technical solutions with business goals.
  • Conducted product demos for internal teams and external clients, and reduced resolution time by prioritizing issues based on severity and user impact.

Software QA Engineer

Ezyhaul
Kuala Lumpur
11.2022 - 07.2023
  • Steered QA for Android, iOS, and web platforms across key markets in Asia, Europe, and Latin America
  • Designed test cases, performed API testing with Postman, and optimised turnaround times through meticulous defect analysis.
  • Collaborated with UI/UX teams to enhance user experience and streamline feature delivery across markets.

Assistant Systems Engineer

Tata Consultancy Services
Kuala Lumpur
02.2021 - 11.2022
  • Supported large-scale digital transformation projects for Celcom and Digi as part of their pre-merger.
  • Performed end-to-end testing on Customer, Dealer, and Voucher Management Systems, ensuring stability and business rule alignment.
  • Executed and reviewed Selenium automation scripts, providing feedback to enhance test accuracy and efficiency.

CRM Developer & Client Liaison

Monash University
Melbourne
03.2020 - 12.2020

IT Intern

TEG Media (The Expat Group)
Kuala Lumpur
11.2019 - 02.2020

Social Media & Events Coordinator

Phresh
11.2017 - 06.2018

Education

Bachelor's of Information Technology - Business Information Systems

Monash University
Melbourne
07.2018 - 12.2020

Skills

Quality Assurance

User Acceptance Testing (UAT)

Requirements Analysis & Gathering

Project Management

Process & Workflows Optimisation

Stakeholder Communication

Data Analysis

Product Ideation & Innovation

Agile Methodology

Jira & Confluence

Certification

AWS-CLDPE - AWS Cloud Practitioner Essentials

Timeline

AWS-CLDPE - AWS Cloud Practitioner Essentials

03-2025

AI Meets IT: Leveraging ChatGPT and AI for Innovation, Security and Efficiency

02-2025

Agile Scrum Master

02-2025

Essential Skills for Starting Strong as a Manager : A New Manager's Guide

12-2024

AMA-2558 - Analytical Thinking, Problem Solving and Decision Making

11-2024

QA Engineer Cum Business Analyst

Tune Talk
10.2023 - Current

Fundamentals of digital marketing

08-2023

Google Analytics Certification

08-2023

Software QA Engineer

Ezyhaul
11.2022 - 07.2023

Assistant Systems Engineer

Tata Consultancy Services
02.2021 - 11.2022

CRM Developer & Client Liaison

Monash University
03.2020 - 12.2020

IT Intern

TEG Media (The Expat Group)
11.2019 - 02.2020

Bachelor's of Information Technology - Business Information Systems

Monash University
07.2018 - 12.2020

Social Media & Events Coordinator

Phresh
11.2017 - 06.2018

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Dheevhanth DevendranQuality & Product Delivery Specialist