Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
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DHAVAASYIHNI DHEVI KALIDAS

DHAVAASYIHNI DHEVI KALIDAS

PUCHONG

Summary

Results-driven compliance and risk management expert with a proven track record of developing and implementing successful compliance programs to uphold regulatory standards and minimize risk. Skilled collaborator adept at crafting policies, conducting audits, and effectively communicating with stakeholders. Known for reliability and commitment to ethical practices, this professional brings a wealth of experience in ensuring organizational compliance and mitigating potential risks.

Overview

18
18
years of professional experience
2
2
Certification

Work History

Compliance Manager

Hong Leong Bank Berhad
06.2020 - Current
  • Proactively managed risks related to money laundering and financing terrorism.
  • Contributed to the enhancement of the Group's AML/CFT compliance framework.
  • Ensure the team complete review of customers' names which are alerted through the Watchlist triggered under the Name screening system.
  • This involves analyzing alerts to detect false or true matches and action accordingly. (i.e. money laundering, terrorist financing, proliferation financing, sanctions breaches, etc.).
  • Provided expert advice to senior management on potential risks, legal implications, and recommended solutions for complex compliance issues.
  • Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Build and apply knowledge of money laundering processes, sanctions(s) or laws/regulation(s) to case investigations.
  • Responsible for the comprehensive management of compliance initiatives, reporting, and audits.
  • Enhanced compliance process efficiency by implementing monitoring systems and tools, leading to effective BAU alert resolution and achievement of 90% productivity.
  • Contributed to the development of an automated machine learning model for identifying false positive name screening alerts. Also exploring RPA solutions for further efficiency.
  • Achieved a 40% reduction in false positive name screening alerts through collaborative optimization with FCC Analytics. Currently involved in developing automated solutions (machine learning, RPA) for this process.
  • Initiated and drove the exploration of automation opportunities within the customer BNM redressal process to streamline transaction reviews and improved turnaround time (TAT).
  • Supporting the business units in the Bank to comply with Anti-Money laundering and countering terrorist Financing through continuous awareness and training programs.

Manager CDD Operations

Standard Chartered Bank
03.2017 - 10.2019
  • CDD Manager | Managed a 10-15 member team conducting Enhanced Due Diligence (EDD) on high-risk Retail Banking clients (PEP, HNW).
  • Analyzed findings, recommended risk mitigation strategies (maintain, exit, further EDD), and drove resolution of complex cases with Financial Crime Control.
  • Improved CDD/KYC quality, managed stakeholder relationships, ensured regulatory compliance, and trained team members.
  • Contributed to system enhancements (ICDD, E-ops) and fostered team development. 10 years service at SCB (2019).

Team Leader

Scope International (M) Sdn. Bhd.
10.2013 - 03.2017
  • Team Leader, Contact Center Operations | Managed a high-performing team of 15-20, ensuring adherence to strict KPI targets (SLA, AHT).
  • Delivered effective coaching and achieved a minimum 90% team incentive payout monthly.
  • Resolved escalations, optimized team revenue to $1.6M monthly via cross-selling, and partnered with stakeholders to improve client satisfaction.
  • Fostered team growth through recognition and leadership development.

Mentor and Service Quality Exec

Scope International (M) Sdn. Bhd.
01.2011 - 10.2013
  • Team Mentor & Quality Analyst | Provided guidance and training to new team members on call handling and work quality.
  • Resolved escalation calls and prepared weekly performance reports.
  • Conducted daily debriefings with trainees, offering coaching for development.
  • Ensured call quality (80%+ average monitoring score) through consistent evaluation.
  • Developed and implemented action plans based on quality monitoring. Recognized as "Best Mentor" (2011).

Senior Service Banker

Standard Chartered Bank
01.2009 - 12.2010
  • Customer Service & Resolution Officer | Addressed and resolved customer inquiries and organizational challenges for field distribution.
  • Managed service quality and handled inquiries across retail, priority, and SME banking products.
  • Supported marketing initiatives through database management and cross-selling.
  • Achieved high service levels (85%+ calls answered within 20s,
  • Excelled at resolving complex customer issues, ensuring satisfaction, and providing product or skill support to colleagues.

Telemarketing Exec

Vads
04.2007 - 12.2008
  • Insurance Sales Consultant (Telesales) | Engaged Astro clients to sell Personal Accident and Life Insurance policies.
  • Effectively communicated policy benefits and employed persuasive closing strategies to enroll individuals and families.
  • Consistently delivered a minimum of 35 approved sales monthly.

Education

Mass Communications

University Utara Malaysia
Kuala Kedah, Kedah, Malaysia
11.2013

High School Diploma -

SM SERI PANTAI
Kuala Lumpur, Malaysia
12-2006

Secondary School - undefined

SMK Vivekananda
12.2004

Skills

  • Microsoft Word
  • Microsoft Office 2003 And 2007
  • Legacy system HOGAN,RLS,CCMS,CBOS,CRES
  • Microsoft Excel 2003
  • Compliance monitoring
  • Training development

Languages

English
Advanced (C1)
Malay
Advanced (C1)
Tamil
Advanced (C1)

Accomplishments

  • Automation & Inventory Management | Collaborated in the development of Macro and Python tools, achieving a 40% reduction in alerts.
  • Developed inventory tracking spreadsheets using Microsoft Excel.
  • Supervised a team of 6 staff members.

Certification

  • ICA International Diploma in Anti Money Laundering Aug 2024 (AICB)
  • ICA Diploma in Regulatory Compliance Nov 2024 (AICB)

Timeline

Compliance Manager

Hong Leong Bank Berhad
06.2020 - Current

Manager CDD Operations

Standard Chartered Bank
03.2017 - 10.2019

Team Leader

Scope International (M) Sdn. Bhd.
10.2013 - 03.2017

Mentor and Service Quality Exec

Scope International (M) Sdn. Bhd.
01.2011 - 10.2013

Senior Service Banker

Standard Chartered Bank
01.2009 - 12.2010

Telemarketing Exec

Vads
04.2007 - 12.2008

Secondary School - undefined

SMK Vivekananda

Mass Communications

University Utara Malaysia

High School Diploma -

SM SERI PANTAI

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